About the Role As a seasoned professional in customer success, you will play a pivotal role in shaping the success of our customers and team in one of our fastest-growing markets. You'll be responsible for hiring, developing, and coaching a high-performing team of customer success managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot. This role goes beyond management—you'll be a strategic partner, working cross-functionally with sales, contract management, onboarding, technical support, marketing, and other teams to deliver an exceptional customer experience. Your leadership will directly impact customer retention, growth, and long-term success in Brazil. We're looking for a dynamic, customer-obsessed leader with a problem-solving mindset, strong analytical skills, and the ability to inspire and develop a team. If you're passionate about empowering both customers and CSMs to grow, and you have the experience to prove it, this is your opportunity to make a significant impact at HubSpot.