Customer Relationship Specialist We are seeking a seasoned Customer Relationship Specialist to drive growth and customer satisfaction in North America. This role requires a deep understanding of customer technical requirements and customizations, as well as the ability to analyze needs and develop strategies for customer success. - Owning post-sales relationship management - Establishing and maintaining working relationships with internal and customer stakeholders - Participating in customer onboarding to our services - Analyzing customer needs and developing strategies for customer satisfaction - Cooperating with internal departments to ensure customer value and service - Advocating owned accounts internally and managing escalation processes - Performing regular high-touch meetings with customers and providing operational reporting Benefits: - Promoting customer loyalty through personalized engagement - Fostering strong relationships between customers and internal teams - Collaborating with cross-functional teams to resolve customer issues About This Role: - Developing and executing customer-centric strategies - Maintaining accurate records of customer interactions - Providing timely and effective communication to customers