Job title: client relationship manager description: we are seeking a skilled client relationship manager to join our team. this role involves building strong relationships with clients, guiding them through planning and production, and ensuring every project delivers strategic impact. your responsibilities: - lead onboarding with structured kickoff calls and milestone planning - manage episode timelines, guest coordination, and content delivery - use tools like zapier or make to automate workflows and reduce friction - provide regular updates to clients and align internal teams around timelines - track performance metrics and turn insights into strategic recommendations - troubleshoot production or scheduling challenges with clarity and speed - contribute to client retention and renewals by delivering an excellent experience requirements: - 3+ years managing client accounts in media, saas, or a tech-enabled service - proficiency with automation platforms (zapier or make required) - excellent communication skills, both verbal and written - experience managing multiple timelines in crm or project management tools - calm, organized, and solutions-oriented in fast-paced environments - bonus: knowledge of podcast production or b2b marketing workflows about the role: - be a foundational part of our client success team - work at the crossroads of content creation, operations, and strategy - help turn creative client ideas into scalable, repeatable systems - join a team that values clarity, momentum, and meaningful storytelling...
Customer relationship specialist we are seeking a seasoned customer relationship specialist to drive growth and customer satisfaction in north america. this role requires a deep understanding of customer technical requirements and customizations, as well as the ability to analyze needs and develop strategies for customer success. - owning post-sales relationship management - establishing and maintaining working relationships with internal and customer stakeholders - participating in customer onboarding to our services - analyzing customer needs and developing strategies for customer satisfaction - cooperating with internal departments to ensure customer value and service - advocating owned accounts internally and managing escalation processes - performing regular high-touch meetings with customers and providing operational reporting benefits: - promoting customer loyalty through personalized engagement - fostering strong relationships between customers and internal teams - collaborating with cross-functional teams to resolve customer issues about this role: - developing and executing customer-centric strategies - maintaining accurate records of customer interactions - providing timely and effective communication to customers...
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