Sutherland is seeking an attentive and analytical person to join us as a **Professional Services Engineer, Technical Delivery Group**. The **Professional Services Engineer **will be responsible for the implementation and integration of a recording platform at the customer’s site. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Professional Services Engineer in this role get to**: **Installation and integration of NICE software**: Solutions at customer's site, while following defined methodology, processes, system requirements and customer specific needs. **Work directly with the project manager**: To assist with any technical questions regarding the solution from the kick-off of the project until turnover of the delivered solution to our support center and ensure that all components of the technical architecture are properly integrated and implemented. **Implement Nice solutions remotely**: Efficiently with quality and care from a home office environment and provide technical support and technical quality control throughout all stages of the project. **Assist customers and their vendors with configuration requirements for all Nice Integration points**:In their environment and provide technical expertise of the entire Nice product suite, implementation methodology and/or related technology. **Provide advanced expertise in Nice Systems and Recording solutions**:Conduct systems testing for performance and reliability. Report issues found during implementation and engage support teams for assistance as well as escalate to higher tiers and management as appropriate. Communication with R&D; about customer technical feedback on implementation of product related enhancements and fixes. Document and communicate issue resolution and lessons learned. Document and add Symptoms and Resolutions to the Nice Knowledge Base. **Document and maintain NICE system specifications (Site Documentation) across all sites**:Assist with NICE projects, installations, and change management as a Subject Matter Expert (SME) to the client's environment and infrastructure. **Perform NICE system maintenance across all sites as required. **The PSE is expected to manage the customer relationship and expectations, communicate effectively, troubleshoot and resolve technical issues. The PSE must maintain technical ownership of the project from start to finish. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. **Qualifications**: - BS in Computer Science, Electrical Engineering or equivalent technical degree preferred. - Nice Perform certification are a plus. - CCNA and MCSE certifications are a plus. - HP, Dell, VMWare and Citrix certifications are a plus - Must have a minimum of 3 years of proven experience with 3 of the 5 following technical areas Nice Solutions - Experience with the Installation and Integration of Nice Perform solutions into Customer Environments - Experience with Nice Perform Advanced Solutions - Interaction Analytics, Clustering and Disaster Recovery, SmartCenter Integration, Nice Customer Feedback, RTI, and SIP Integrations. Server Technology - Microsoft Server Installation and Configuration - IIS, SNMP - Microsoft Security - Active Directory, Security Policies, Hardening, Encryption - Disaster Recovery - Clustering, Geo-Clustering, - Server Hardware - HP, Dell, IBM - Virtual Servers - VMWare - ESX, VSX Clusters, VMotion - Citrix Servers - Configuration and Optimization SQL - Microsoft SQL Server Installation and Configuration - Maintenance - Backups and Recovery, SQL Agent, Analysis Services - SQL Security - Disaster Recovery - SQL Replication and Mirroring - Scripting - Basic Query and Update knowledge Networking - Network Principles - 7 Layer OSI Model, TCP, UDP - Network Devices - NICs, Switches, Routers, MPLS - Troubleshooting - Sniffers and various other Network Testing and Analysis tools Telephony - Telephony Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco - CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys - VoIP Experience - Avaya, Cisco, Nortel - SIP Experience - Avaya, Cisco, Nortel, ACME SBC, Sonus