Our Team Lead is accountable for the customer service department. The role encompasses managing internal and external services, leading the team, and overseeing relationships with local stakeholders. The position includes: - Managing and coordinating the performance of the customer service team - Leading training and coaching sessions to enhance employee skills - Developing and enforcing policies to meet organizational goals and ensure compliance - Maintaining high levels of customer satisfaction by resolving complaints and improving service quality The ideal candidate will possess excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences. We are looking for an individual who can lead by example, foster a positive work environment, and drive results-driven initiatives.