About the Role This is a unique opportunity to join ScotiaBank's Technology hub as a Business Solutions Support Analyst. In this role, you will be working closely with our team to deliver cutting-edge technology solutions to our customers. Key Accountabilities - Deliver exceptional customer service by responding to customer inquiries and resolving issues promptly. - Collaborate with cross-functional teams to identify and prioritize business requirements. - Develop and implement process improvements to increase efficiency and reduce costs. - Provide technical support to customers via phone, email, or in-person. Requirements - Bachelor's Degree in Computer Science, Information Technology, or a related field. - Minimum 1 year of experience in a technical support role. - Excellent communication and problem-solving skills. - Familiarity with Agile project management methodologies. What We Offer We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.