Launch Operations Manager Join our team as a Launch Operations Manager and take on the challenge of leading our global distributed team to drive delivery excellence. - Foster a culture of continuous improvement, collaboration, and automation to streamline workflows and reduce manual effort. - Develop and refine delivery lifecycles across pods, ensuring seamless alignment with customer needs and support functions. - Partner with cross-functional teams to drive initiatives that enhance team velocity, efficiency, and customer satisfaction. - Manage and guide a team of ~30 people, including 5 pod leads, providing coaching, mentorship, and career growth opportunities. - Represent Launch Operations in planning, roadmapping, and alignment meetings, driving strategic decision-making and goal-setting. Responsibilities: Delivery Leadership (40%) - Drive delivery forecasting, track velocity trends, and ensure Service Level Agreements (SLAs) are met. - Collaborate with stakeholders to develop and implement process enhancements, promoting automation and efficiency. - Lead retrospectives, triage sessions, and release coordination to optimize delivery outcomes. - Build strong relationships with Professional Services and Customer Support teams to ensure aligned priorities and interfaces. People Leadership (20%) - Cultivate a psychologically safe, empowering team culture that supports wellbeing and development. - Set shared goals and build career paths for configuration engineers and team leads, fostering growth and advancement. - Coach, mentor, and uplift team members, providing guidance and support throughout their careers. Cross-Functional Alignment (30%) - Partner with Product, Engineering, and other teams to ensure readiness for new features and scalable delivery. - Align with customer-facing and technical teams on shared goals and service levels, driving collaborative success. - Drive initiatives to reduce support workload through automation and self-service, improving overall efficiency. Technical Contribution (10%) - Contribute to the development of internal tooling, dashboards, and automation initiatives. - Lead or co-create documentation, playbooks, and shared processes that support wider teams, promoting knowledge sharing and best practices. Requirements: - Experience leading technical delivery or project management teams in dynamic, customer-centric settings. - Familiarity with configuration, platform launch, or product deployment workflows. - Strong collaborator with a talent for uniting stakeholders around shared delivery goals. - Passionate about improving workflows and applying automation to support teams and reduce manual effort. Benefits: - Competitive salary and benefits package. - 15 days paid vacation per year plus 18 public holidays. - Private healthcare and comprehensive wellness programs. - Monthly team bonding allowance and flexible work arrangements. - Opportunities for professional growth and development, including training and education support. About Us: At [Company Name], we believe in making transit fair and accessible for all. We operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Join us in simplifying journeys, removing barriers, and improving daily life for millions.