We operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets. We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. Growe welcomes those who are excited to: Monitor daily customer support interactions across chats, calls, and emails to ensure compliance with Growe’s quality standards and policies; Provide structured and constructive feedback to customer support agents based on quality assurance (QA) evaluations; Identify areas for improvement in agent performance and develop action plans for continuous development; Analyze customer inquiries, identifying trends and recurring issues to enhance service quality; Create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness; Collaborate with the customer support team to implement best practices and establish measurable performance goals; Work closely with leadership to refine QA standards and ensure alignment with company objectives; Contribute to the development and continuous improvement of customer support monitoring processes; Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback. We need your professional experience: Experience in customer service, with at least 1 year in a quality assurance or specialist role; Strong analytical skills to assess data, identify trends, and provide actionable insights for improving customer interactions; Experience with reporting tools such as Excel, Google Sheets, PowerPoint, or specialized QA reporting software; Proficiency in evaluating and improving customer service processes; Advanced or upper-intermediate English verbal and written proficiency. We appreciate if you have those personal features: Strong organizational skills and attention to detail; Excellent attention to detail to ensure accuracy in feedback and assessments; - Problem-solvingskills. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow. Let’s work together! Let’s work together! Let’s work together! Let’s work together! #J-18808-Ljbffr