Collections Team Lead Americas Amadeus is expanding its Financial Team in Bogota, Colombia to support global customers. This growth aligns with our commitment to the region and our operational model for seamless support across time zones. This role involves managing and guiding the Americas Collections Operations team. Responsibilities include overseeing daily operations, monitoring team performance, providing coaching and training, and ensuring compliance requirements are met. Support is provided to the Americas Collection Operations Manager in developing strategies and analyzing data to optimize collections performance to meet target KPIs and comply with relevant SLAs. The position requires strong collections knowledge and experience, systems understanding, and excellent communication skills for managing the team and relevant stakeholders. Key responsibilities include: - Manage, develop/train, and retain the Collections Team. Oversee daily operations of the Receivable/Collections Team including weekly portfolio reviews, acting as escalation point for team issues, leading calls with the Sales Teams, Process Owners & QA. - Ensure timeliness of cash collections by working with Accounts Receivable Collectors on their portfolios, providing direction to meet KPI and SLA targets, responding promptly to emails/cases/messages, and guiding resolution of issues/incidents. - Serve as the first point of escalation for Accounts Receivable Collectors, providing training and feedback to address knowledge or development gaps. To be successful in this role, you will need a Bachelor's Degree (Accounting or Finance related background preferred) or relevant work experience. You should have minimum 3 years of Accounts Receivable/Collections Team Lead experience in a fast-paced international or service center environment. Proven experience as a Team Leader who can successfully manage and provide direction to a team is also required. Additionally, proficiency in MS Office: Outlook, Excel, Word; SAP 4Hana, Zuora Billing, and Salesforce is necessary. Fluency in English (C2 level) is required. Organized with excellent problem-solving skills, analytical with attention to detail, you will thrive in this role. We offer attractive remuneration packages covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. Work from anywhere: onsite, hybrid or fully remote. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world's top travel technology companies, and take on a role that impacts millions of travelers around the globe. A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.