LEAD COLLECTIONS OPERATIONS SPECIALIST - [RQF-001]

Job title collections team lead americas key responsibilities: - manage and guide a high-performing team to achieve exceptional results in collections operations. - oversee daily operations, monitor performance, provide coaching and training, and ensure compliance requirements are met. - collaborate with the collections operations manager to develop strategies and analyze data to optimize collections performance and meet target kpis and slas. about the role: this is an exciting opportunity for a seasoned collections professional to lead a talented team and drive business growth. if you have a passion for collections, excellent leadership skills, and a strong understanding of systems and processes, we want to hear from you! requirements: to succeed in this role, you will need: - bachelor's degree (accounting or finance related background preferred) or relevant work experience. - minimum 3 years of accounts receivable/collections team lead experience in a fast-paced international or service center environment; hospitality industry experience is a plus. - proven experience as a team leader who can successfully manage and provide direction to a team. - proficiency in ms office: outlook, excel, word; sap 4hana, zuora billing, and salesforce. - fluency in english (c2 level) is required. what we offer: we offer a competitive remuneration package, including individual and company annual bonus, vacation and holiday paid time off, health insurances and other benefits. about our company: we are a leading provider of travel technology solutions, committed to innovation and ...