Join to apply for the Customer Support Representative role at Ottomatik.io1 day ago Be among the first 25 applicantsJoin to apply for the Customer Support Representative role at Ottomatik.ioGet AI-powered advice on this job and more exclusive features.Hi there! We are South and our client is looking for a CSR/ Dispatcher!Note To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.Looking to hire a high energy, reliable and hardworking individual to grow long term with us in our most important position. As dispatcher for our appliance repair company, you will be the main hub between customers, technicians, suppliers, and information. You will schedule service requests, repairs, and coordinate material/manpower needed to successfully complete tasks in the field and in the office.The ideal candidate is experienced in the appliance repair industry and possesses a strong personality, who can positively interact and direct a crew of technicians in the field. A background in facilities management would be helpful. You must be able to multi-task as well as take the appropriate action with little supervision. The dispatcher role is an accelerated role, requiring problem solving to ensure customer expectations are successfully achieved for critical emergencies and job required response times.ResponsibilitiesAnswering phones to receive and record incoming calls for service requests, approved repairs, recommendations, and inquiries.Assign, schedule, coordinate and prioritize all service requests to efficiently dispatch service techs with information and materials needed.Efficiently communicate with customers, suppliers, and techsPrioritize calls according to urgency and importance.Service as a hot line for field operations supporting seamless communication with customers and field techniciansCommunicate and promote appliance repair services and quotes to customers while keeping record of approved/unapproved work.Other assigned duties as directed and not limited to the duties above.SkillsExperience with call center operations is a plus.Proficient in English and Spanish (oral and written)Strong communication and customer service skillsKnowledge of office software, routing and scheduling operationsWork ethics: Reliable attendance, timeliness, and willingness to work.Outstanding organizational and multitasking abilitiesActive listener with excellent communication skillsSound judgement and critical thinkingIf this opportunity sounds good to you, send us your resume!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesAppliances, Electrical, and Electronics ManufacturingReferrals increase your chances of interviewing at Ottomatik.io by 2xSign in to set job alerts for "Customer Support Representative" roles.Bogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 23 hours agoCustomer Support (Voice & Chat) – LATAM, Training ProvidedBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 20 hours agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 3 days agoCustomer Service Representative (Latin America)Bogota, D.C., Capital District, Colombia $760.00-$980.00 1 month agoBogota, D.C., Capital District, Colombia 1 day ago(Spanish & English C1) Customer Support Consultant (Colombia, remote)Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia $600.00-$800.00 1 month agoBogota, D.C., Capital District, Colombia $600.00-$800.00 3 weeks agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia $6.00-$10.00 1 week ago(fluent Hebrew & English) Customer Support Consultant (LATAM)Bogota, D.C., Capital District, Colombia 6 days agoGeneral Virtual Assistant (Latin America)Bogota, D.C., Capital District, Colombia $600.00-$760.00 1 month agoBogota, D.C., Capital District, Colombia $600.00-$800.00 2 months agoBogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 6 hours agoBogota, D.C., Capital District, Colombia 4 weeks agoVirtual Administrative Assistant – Cross-Functional Team SupportBogota, D.C., Capital District, Colombia $600.00-$800.00 3 weeks agoDigital Operations Administrator, US LatinBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 hour agoBogota, D.C., Capital District, Colombia 2 days ago(Swedish and Danish) Customer Support Consultant (LATAM)Bogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 days agoBogota, D.C., Capital District, Colombia 6 days agoWe're unlocking community knowledge in a new way. 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