We are the innovators at the heart of the paymentstechnology industry, shaping how the world pays and gets paid. Thesolutions our people build today power the growth of millions ofbusinesses tomorrow. From your local coffee shop to unicorns andinternational banks. From San Francisco to Auckland. We are inevery corner of the world, in every part of commerce. And just aswe help our customers accelerate their business, we are committedto helping our people accelerate their careers. Together, we shapethe evolution. The Director of Operations focuses specifically onthe efficient delivery and management of banking and loyaltyservices. This role is crucial in ensuring that customer-facingoperations run smoothly and effectively. Here’s an overviewtailored to this specific function. Mission & Day-to-DayResponsibilities 1. Service Delivery Oversight Role : Ensure thatall banking services (e.g., account management, loan processing,customer service … end to end services) are delivered efficientlyand meet service level agreements (SLAs). Skills : Service-orientedmindset, familiarity with customer service principles. 2. ProcessOptimization Role : Analyze and refine service delivery processesto enhance efficiency and reduce wait times for customers. Skills :Lean methodology, process mapping, and workflow analysis. 3. Compliance and Quality Control Role : Ensure that services complywith regulatory requirements and internal quality standards,conducting regular audits and assessments. Skills : Knowledge ofbanking regulations, detail-oriented, compliance management. 4. Team Leadership and Development Role : Lead teams in branches orservice centers, focusing on training, performance management, andmotivation. You will be responsible for more a complete perimeterof more than 150 IT experts. Skills : Strong leadership, peoplemanagement, and coaching skills. 5. Performance Analytics Role :Establish and monitor KPIs related to service efficiency, customersatisfaction, and staff performance, using data to driveimprovements. Skills : Analytical skills, data interpretation, andreporting capabilities. 6. Customer Experience Enhancement Role :Develop initiatives to improve the overall customer experience,addressing feedback and identifying pain points in servicedelivery. Skills : Customer-centric approach, strong communication,and problem-solving skills. 7. Collaboration with Other DepartmentsRole : Work with other departments (e.g., IT, marketing, riskmanagement) to ensure cohesive and effective service deliveryacross the bank. Skills : Collaborative mindset, negotiationskills, and adaptability. 8. Technology Oversight Role : Overseethe use of banking technology and tools to enhance serviceefficiency and customer interactions (e.g., CRM systems, chatbots). Skills : Tech-savvy, understanding of fintech innovations, projectmanagement. 9. Budgeting and Resource Allocation Role : Manageoperational budgets related to services and ensure that resourcesare allocated effectively to meet service demands. Skills :Financial management and strategic resource planning. DesiredQualifications 1. Experience : Extensive experience in bankingoperations, particularly in customer service roles, with a focus onservice delivery and improvement. 2. Education : A degree infinance, business administration, or a related field; advanceddegrees or certifications (e.g., MBA, banking certifications) are aplus. 3. Leadership Skills : Proven track record in leading teamsand managing multi-faceted operational functions. 4. CommunicationSkills : Excellent verbal and written communication skills forinteracting with staff, customers, and stakeholders. 5. CustomerFocus : A deep commitment to enhancing customer satisfaction andservice quality. 6. Analytical Mindset : Ability to utilize datafor decision-making and process improvement. 7. Adaptability :Flexibility to respond to evolving banking environments andtechnology. 8. Visionary Leadership : Capability to inspire teamsand create a strategic vision for service delivery excellence. TheDirector of Operations for Bank Services plays a pivotal role inensuring that the bank can deliver high-quality servicesefficiently while maintaining compliance and fostering acustomer-centric culture. More Reasons to Join Us At Worldline, youwill have the opportunity to be at the heart of the global paymentstechnology industry and shape how the world pays and gets paid. Inaddition, you will also have: - Be part of a company driven by astrong purpose to do good and recognized as the top 1% of the mostsustainable companies across all sectors globally. - Work withinspiring colleagues and be empowered to learn, grow and accelerateyour career. - Work in an international environment withcutting-edge technologies. - Dynamic and collaborative workenvironment. - Reduced working day from June 16 to August 31. -Extensive training offer through our e-learning platforms andtraining catalog. - Specific training, both technical andmanagerial. - Language training : English and French. - Globalcommunity of Worldline experts with international events. - BHWellbeing : Free psychological assistance, coaching sessions andrelaxation sessions. - Digital platform with discounts onwell-known brands. - Flexible fitness program with Andjoy. - Freefruit in the office. Shape the evolution : We are on an excitingjourney towards the next frontiers of payments technology, and welook for big thinkers, people with passion, can-do attitude and ahunger to learn and grow. Here you’ll work with ambitiouscolleagues from around the world, take on unique challenges as ateam, and make a real impact on society. With an empoweringculture, strong technology and extensive training opportunities, wehelp you accelerate your career - wherever you decide to go. Joinour global team of 18,000 innovators and shape a tomorrow that isyours to own. Learn more about life at Worldline atcareers.worldline.com. We are proud to be an Equal OpportunityEmployer. We do not discriminate based on religion, skin color,national origin, gender (including pregnancy, childbirth, ormedical conditions), sexual orientation, gender identity, genderexpression, age, disability status, or any other legally protectedcharacteristic. #J-18808-Ljbffr