We are the innovators at the heart of the paymentstechnology industry, shaping how the world pays and gets paid. thesolutions our people build today power the growth of millions ofbusinesses tomorrow. from your local coffee shop to unicorns andinternational banks. from san francisco to auckland. we are inevery corner of the world, in every part of commerce. and just aswe help our customers accelerate their business, we are committedto helping our people accelerate their careers. together, we shapethe evolution. the director of operations focuses specifically onthe efficient delivery and management of banking and loyaltyservices. this role is crucial in ensuring that customer-facingoperations run smoothly and effectively. here’s an overviewtailored to this specific function. mission & day-to-dayresponsibilities 1. service delivery oversight role : ensure thatall banking services (e.g., account management, loan processing,customer service … end to end services) are delivered efficientlyand meet service level agreements (slas). skills : service-orientedmindset, familiarity with customer service principles. 2. processoptimization role : analyze and refine service delivery processesto enhance efficiency and reduce wait times for customers. skills :lean methodology, process mapping, and workflow analysis. 3. compliance and quality control role : ensure that services complywith regulatory requirements and internal quality standards,conducting regular audits and assessments. skills : knowledge ofbanking regulations, detail-oriented, compliance management. 4. team leadership an...
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. the solutions our people build today power the growth of millions of businesses tomorrow. from your local coffee shop to unicorns and international banks. from san francisco to auckland. we are in every corner of the world, in every part of commerce. and just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. together, we shape the evolution. the director of operations focuses specifically on the efficient delivery and management of banking and loyalty services. this role is crucial in ensuring that customer-facing operations run smoothly and effectively. here’s an overview tailored to this specific function. mission & day-to-day responsibilities 1. service delivery oversight role: ensure that all banking services (e.g., account management, loan processing, customer service … end to end services) are delivered efficiently and meet service level agreements (slas). skills: service-oriented mindset, familiarity with customer service principles. 2. process optimization role: analyze and refine service delivery processes to enhance efficiency and reduce wait times for customers. skills: lean methodology, process mapping, and workflow analysis. 3. compliance and quality control role: ensure that services comply with regulatory requirements and internal quality standards, conducting regular audits and assessments. skills: knowledge of banking regulations, detail-ori...
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. the solutions our people build today power the growth of millions of businesses tomorrow. from your local coffee shop to unicorns and international banks. from san francisco to auckland. we are in every corner of the world, in every part of commerce. and just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. together, we shape the evolution. the director of operations focuses specifically on the efficient delivery and management of banking and loyalty services. this role is crucial in ensuring that customer-facing operations run smoothly and effectively. here’s an overview tailored to this specific function. mission & day-to-day responsibilities 1. service delivery oversight role: ensure that all banking services (e.g., account management, loan processing, customer service … end to end services) are delivered efficiently and meet service level agreements (slas). skills: service-oriented mindset, familiarity with customer service principles. 2. process optimization role: analyze and refine service delivery processes to enhance efficiency and reduce wait times for customers. skills: lean methodology, process mapping, and workflow analysis. 3. compliance and quality control role: ensure that services comply with regulatory requirements and internal quality standards, conducting regular audits and assessments. skills: knowledge of banking regulations, detail-ori...
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