Job Title: Remote English Customer Service Representative Company: Callnovo Inc Location: Remote Responsibilities: - Answer customer calls, respond to inquiries, and manage missed calls. - Handle online chats promptly, addressing customer service questions. - Complete a set number of email responses efficiently. - Collect and address customer suggestions and complaints to help optimize products and processes. - Learn and maintain product knowledge to fulfill customer requests. Requirements: - Minimum 2 years of customer service experience. - Fluent in English, both spoken and written. - Strong stability and reliability in previous roles. - At least 2 years of e-commerce experience. - Technical support experience is a plus. Work Schedule: - Monday to Friday, 9:30 AM to 6:30 PM PST - 1-hour unpaid lunch break How to Apply: If you meet the qualifications and are interested in joining a dynamic team, please submit your resume and a brief cover letter detailing your relevant experience. Job Type: Full-time Application Question(s): - How many years of call center experience do you have? - How many years of experience do you have working in e-commerce? - How many years of technical support experience do you have? - Are you familiar with baby monitor cameras? - What is your level of proficiency in English? - What is your current employment status? How soon can you start working with us?