At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Key Responsibilities (Operations Intern): Use spreadsheets, data visualization tools, or CRM (Customer Relationship Management) software to collect and analyse data, such as revenue figures & customer information. Assist in managing the customer relationship management (CRM) system, ensuring data accuracy and updating customer records. Generate reports and dashboards with the goal of providing insights and support in making data driven decisions. Support with identifying bottlenecks or areas for improvement in dedicated department. Track and analyse key performance indicators (KPIs) for dedicated roles, providing actionable insights to the global teams and management. Assist in forecasting activities by analysing historical data, market trends, and other relevant factors. Document standard operating procedures and guidelines for partnership-related processes, ensuring consistency and knowledge transfer within the team. Participate in specific projects or initiatives.