Job Overview This is a senior-level position that involves overseeing daily operational activities, including scheduling, onboarding, and team coordination. The ideal candidate will have excellent communication and leadership skills, and thrive in a fast-paced startup environment. The Operations Supervisor will be responsible for developing and maintaining weekly and daily team schedules, leading the onboarding process for new team members, and assigning peer mentors to track onboarding progress. They will also serve as the first point of contact for operational questions, scheduling conflicts, and day-to-day team issues. The successful candidate will have experience in operations, team supervision, or coordination, preferably in a startup, BPO, or remote work environment. They will be comfortable working with digital tools, such as scheduling software, spreadsheets, and communication platforms. The company offers a competitive salary, 100% remote work with flexible hours, opportunity to grow with a rapidly scaling international team, supportive and inclusive company culture, and professional development and training opportunities. Key Responsibilities - Develop and maintain team schedules - Lead the onboarding process for new team members - Assign peer mentors and track onboarding progress - Serve as the first point of contact for operational questions and issues - Monitor team performance and adherence to processes - Document and continuously improve standard operating procedures Qualifications - Proven experience in operations, team supervision, or coordination - Strong organizational, multitasking, and problem-solving skills - Excellent written and verbal communication skills - Comfortable working with digital tools What We Offer - Competitive salary - 100% remote work with flexible hours - Opportunity to grow with a rapidly scaling international team - Supportive and inclusive company culture - Professional development and training opportunities