Senior Client Success Director We are seeking an accomplished Senior Client Success Director to spearhead our efforts in delivering exceptional outcomes for our clients. In this strategic role, you will be responsible for mentoring a team of Account Managers and Directors, developing and executing client success strategies to drive retention, expansion, and satisfaction. You will own the post-sale client lifecycle – including onboarding, adoption, renewal, upsell, and cross-sell – and act as the voice of the customer to influence our product, marketing, and sales strategies. Partnering with the Chief Revenue Officer, you will align client success initiatives with overall revenue goals, establish scalable processes and KPIs, and build strong executive-level relationships with strategic accounts globally. Main Responsibilities: - Define and implement a scalable client success framework aligned with company growth objectives - Drive key customer metrics including NPS, retention, health scores, and expansion revenue - Lead strategic account planning and execution, with a focus on value delivery and long-term engagement - Identify and pursue upsell and cross-sell opportunities within existing accounts - Cross-functionally collaborate with Sales, Product, and Marketing to ensure a seamless customer journey - Oversee the use and optimization of tools and systems (e.g., Salesforce, Tableau) to support client success and operational efficiency - Monitor and report on KPIs and business outcomes to drive performance and scalability - Recruit, coach, and develop a high-performing team of Account Directors and Managers About You We are looking for a strategic thinker with a hands-on, execution-oriented mindset who is customer-obsessed and results-driven. As a leader, you should be entrepreneurial, adaptable, and resilient in a fast-paced environment. You must have strong collaboration skills with cross-functional leadership experience and high integrity, transparency, and professionalism. Requirements - Executive presence and ability to influence at C-level - Excellent communication, negotiation, and stakeholder management skills - Data-driven mindset with experience using CRM and CS platforms - Strong sales and refined negotiation skills with the ability to deepen relationships, assess partnership viability, work through deal cycles, and close complex deals - Ability to deliver engaging presentations - Sensitivity across cultures and maturity to deal with customers from varied cultural backgrounds Experience - Strong track record of success in a senior sales leadership role in high-growth software environments - Successfully built, scaled, and led high-performing sales and business development teams - Strong experience in consultative sales and possess the ability to prospect and manage senior-level relationships - Domain expertise in Mobility, Security, and device & app protection space - Proven track record of successfully managing direct sales & indirect sales (resellers/partners) - Significant demonstrated years of sales experience at software/SaaS technology companies - Experienced in building & leading sales teams in the successful attainment of sales targets, revenue generation, and territory development Knowledge - Strong understanding of mobile device ecosystem (OEMs), service providers, and mobile app protection - Knowledge of the geography and local business logic in the industry - Strong understanding of hardware and software security, telecoms eco-system Qualifications - Degree, MBA or relevant experience