Job Summary As a strategic leader in customer success operations, you will play a pivotal role in shaping the future of our organization. This is an exciting opportunity to drive growth and improvement across diverse product lines and customer segments. Key Responsibilities: - Develop and execute a comprehensive customer success operations roadmap. - Partner with leadership to define and evolve strategies for playbook development, risk detection, segmentation, and engagement frameworks. - Support the implementation of scalable customer success practices. Requirements: - 7+ years of experience in customer success operations or related fields. - 4+ years of hands-on experience with Gainsight or similar customer success platforms. - Strong analytical skills with expertise in reporting, dashboards, and performance metrics.