As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and troubleshooting technical issues. This role requires strong analytical skills, effective communication, and the ability to work collaboratively with cross-functional teams. The ideal candidate will have 3+ years of experience in technical support or related fields, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. Proficiency in relational databases, SQL, and MongoDB is also essential. You will work closely with engineering and product teams to investigate and resolve complex technical issues. Your primary focus will be on assisting customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. If you are a self-motivated, quick learner with excellent analytical abilities and a strong customer-centric mindset, we encourage you to apply. Key Responsibilities - Take ownership of technical issues escalated by various operational teams, ensuring a seamless troubleshooting process. - Lead internal escalations with Engineering and Product teams to ensure timely response and appropriate actions to mitigate customer impact. - Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams. - Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems. - Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. Requirements - 3+ Years of Experience: Experience in technical support, product support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Ability to understand complex workflows and effectively communicate solutions across R&D;, Product, and customer-facing teams. - Excellent analytical abilities with a strong customer-centric mindset. - Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.