**Why Work Here** - Headquarters is in Charlotte, NC - Recently expanded to nearshore - isolved ranked for SMB Payroll in 2023 Sapient Report - Voted top places to work in USA 2023 The isolved Operations Associate is a vital position focused on maintaining the integrity and efficiency of our contact records within our systems. Responsibilities include conducting contact record audits, collaborating closely with the Customer Support Team, generating comprehensive reports on audit findings, and contributing to process enhancement projects. This role offers an excellent opportunity to impact our operational excellence within a dynamic team environment. **Core Job Duties** - Audit contact records in isolved databases to ensure current and accurate records in all systems. - Conduct contact validation in cooperation with the customer support team and clients. - Generate detailed reports on audit findings and provide recommendations for process improvements. - Assist in optimizing operational workflows to increase efficiency. - Collaborate across departments to identify and resolve operational challenges. - Additional duties as assigned. **Minimum Qualifications** - Typically requires no previous professional experience. - High school diploma or equivalent. - Proficiency in written and verbal communication. - Strong orientation toward customer service and problem-solving. - Exceptional attention to detail and data accuracy. - Ability to thrive in a fast-paced environment while managing multiple tasks. **About isolved** **EEO Statement** - isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.**Disability Accommodation** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.