We are seeking for human resources coordinators! **job description**: - access and navigate electronic phi and effectively navigate our cloud-based saas hcm solution, isolved. - data entry including compiling and maintaining employee records related to employment and benefits administration - assist with new employee onboarding process, participating in orientation meetings. - assist with bi-weekly payroll processing audit. - assist with new hire and termination documentation and hcm updates. - respond to internal and external hr related inquiries. - maintenance of active and historic employee files, including archiving employee documentation to ensure proper record retention and compliance - adhere to programs and practices that will protect the interests of the organization, promote positive morale and provide positive and productive employer-employee relations. - support hr management as requested. **english requerid**: c1 **tipo de puesto**:tiempo completo, indefinido tipo de puesto: tiempo completo, indefinido sueldo: $2.000.000 - $2.900.000 al mes...
**role**: customer support associate **schedule**: availability monday to friday 7:00 am - 7:00 pm ct. horario: training de lunes a viernes de 08:00am a 5:00pm (primeras 4 a 5 semanas) horario: operaciones puede ser: 7:00am a 4:00pm, 8:00am a 5:00pm, 9:00am a 6:00pm, 10:00am a 7:00pm, 11:00am-8:00pm. **remuneración**: 2.800.000 m **modalidad**: **job description**: **responsabilities** professional manner, ensuring accuracy and attention to detail. - maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively. - conduct research and resolve client inquiries, providing prompt and accurate solutions. - appropriately escalate complex issues for clients and participants, following our standard operating procedures. - participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support. tipo de puesto: tiempo completo, indefinido pregunta(s) de postulación: - cual es tu nível de inglés? - ¿cuanto tiempo de experiência tienes en atención al cliente?...
**why work here** - headquarters is in charlotte, nc - recently expanded to nearshore - isolved ranked for smb payroll in 2023 sapient report - voted top places to work in usa 2023 the isolved operations associate is a vital position focused on maintaining the integrity and efficiency of our contact records within our systems. responsibilities include conducting contact record audits, collaborating closely with the customer support team, generating comprehensive reports on audit findings, and contributing to process enhancement projects. this role offers an excellent opportunity to impact our operational excellence within a dynamic team environment. **core job duties** - audit contact records in isolved databases to ensure current and accurate records in all systems. - conduct contact validation in cooperation with the customer support team and clients. - generate detailed reports on audit findings and provide recommendations for process improvements. - assist in optimizing operational workflows to increase efficiency. - collaborate across departments to identify and resolve operational challenges. - additional duties as assigned. **minimum qualifications** - typically requires no previous professional experience. - high school diploma or equivalent. - proficiency in written and verbal communication. - strong orientation toward customer service and problem-solving. - exceptional attention to detail and data accuracy. - ability to thrive in a fast-paced environment while managing multiple tasks. **about isolved** **eeo statement** - isolved is an e...
Ops schedule: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / weekends off location: medellín on site / 5 days per week we are seeking highly enthusiastic individuals to join our team as isolved customer support representatives. we provide exceptional customer service and ensuring client satisfaction. as a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. even if you have limited experience, we welcome candidates who possess strong english-speaking skills and a passion for delivering outstanding customer support. responsibilities: respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail. maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively....
Sobre el rol: buscamos un/a external reconciliation specialist que trabaje directamente con el reconciliation resolution manager, realizando conciliaciones financieras para diversos productos de isolved (settlement, obc, tax, workers’ comp, 401k, ap benefits y ben services). serás responsable de analizar, corregir y validar transacciones clave para asegurar que los fondos hayan sido procesados correctamente. responsabilidades: investigar transacciones no conciliadas presentes en archivos nacha corregir transacciones manuales según el periodo de reporte correspondiente asegurar resolución conforme a procedimientos estándar (sop) enviar ajustes contables al equipo de tesorería resolver casos usando el sistema netsuite crm apoyar en proyectos especiales asignados por el equipo de reconciliación requisitos: título de secundaria (mínimo) + estudios en finanzas deseables 1 a 3 años de experiencia en bookkeeping o conciliación contable dominio de excel intermedio y facilidad para aprender múltiples softwares (saas, crm) alto nivel de atención al detalle y autonomía capacidad para trabajar sin supervisión directa si buscas un entorno estable, detallista y enfocado en procesos financieros, esta es tu oportunidad. ¡postúlate ahora o comparte esta oferta con un profesional que esté listo para un reto analítico!...
Training schedule: m-f from 08:00am to 5:00pm (4 to 5 weeks) ops schedule: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / weekends off location: on site / 5 days per week ["camacol - cra 63 # 49ª-31, edificio camacol barrio el estadio. piso 9"] job description: are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? look no further! we are seeking highly enthusiastic individuals to join our team as isolved customer support representatives. we provide exceptional customer service and ensuring client satisfaction. as a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. even if you have limited experience, we welcome candidates who possess strong english-speaking skills and a passion for delivering outstanding customer support....
Schedule: availability: monday to friday - 7:00am to 7:00pm english required: 9.0-10.0 location: on site / 5 days per week ["camacol - cra 63 # 49ª-31, edificio camacol barrio el estadio. piso 9"] level of study required: at least high school diploma. some studies on the finance field must have: experience typically requires a minimum of 1 - 3 years of bookkeeping experience. minimum qualifications: some bookkeeping experience detail oriented, self-starter ability to work with multiple software’s (saas, crm) intermediate excel skills ability to work independently with minimal supervision job description: the external reconciliation specialist is an individual contributor role reporting to the reconciliation resolution manager, primary responsibilities are to reconcile total funds collected and total funds disbursed for various isolved products, such as, but not limited to: settlement, obc, tax, workers’ compensation, 401k, ap benefits and ben services. the external reconciliation specialist works independently within their team on a daily basis to correct transactions and to ensure the client has funded the ach service....
Training schedule: m-f from 08:00am to 5:00pm (4 to 5 weeks) ops schedule: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm or 11:00am to 8:00pm / weekends off location: on site / 5 days per week ["camacol - cra 63 # 49ª-31, edificio camacol barrio el estadio. piso 9"] job description: are you a motivated and customer-oriented individual looking to kick-start your career in a dynamic and supportive work environment? look no further! we are seeking highly enthusiastic individuals to join our team as isolved customer support representatives. we provide exceptional customer service and ensuring client satisfaction. as a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. even if you have limited experience, we welcome candidates who possess strong english-speaking skills and a passion for delivering outstanding customer support....
Position: it service desk technician client: isolved salary: $2,900,000 cop (auxilio de transporte de 200k cop) 🕘 schedule: monday to friday – availability from 7:00 am to 7:00 pm (it does mean you will work from 7 to 7, it means that the schedule will be on that time frame) location: camacol – cra 63 # 49ª-31, edificio camacol, barrio el estadio, piso 9 must have: highest level of proficiency in written and oral english, enabling you to effectively communicate with clients and colleagues. strong interpersonal skills and the ability to work independently or in a team. detail-oriented and organized, with the ability to manage specific project deliverables. proficient in planning, organization, and project management. adaptable in a fast-paced, deadline-driven environment. exceptional customer service skills. precise, reliable, and flexible. effective communication skills. quick learner with the ability to adapt to emerging technologies. core competencies customer focused: ability to build strong internal and external customer relationships and delivering customer-centric solutions. effective communication: developing and delivering information that conveys a clear understanding of the needs of different audiences. problem solving: making sense of complex and sometimes contradictory information to effectively solve problems. take ownership: being answerable for your actions and owning up to commitments. quality results focused: takes on new opportunities with enthusiasm and our customers’ experience in mind. relationship building: establishes effective partnerships and wo...
🎧 ¡estamos contratando! – customer support associate 📍 ubicación: presencial en edificio camacol, cra 63 #49ª-31, piso 9, barrio el estadio 🕘 horario de entrenamiento: lunes a viernes de 8:00 a.m. a 5:00 p.m. (duración: 4 a 5 semanas) 🕐 horario laboral: turnos rotativos entre 7:00 a.m. y 8:00 p.m. (lunes a viernes) 📆 fines de semana libres 💰 salario mensual: $2.800.000 cop 📝 descripción del cargo ¿tienes habilidades comunicativas en inglés, actitud positiva y buscas una oportunidad laboral con proyección? ¡entonces esta es tu oportunidad! Únete al equipo de isolved como customer support associate, donde serás el primer punto de contacto para nuestros clientes y jugarás un papel fundamental brindando un servicio al cliente excepcional. ¡no necesitas experiencia previa! solo ganas de aprender, crecer y entregar soluciones de calidad. 🔍 tus responsabilidades incluirán: atender de forma oportuna y profesional altos volúmenes de llamadas y correos electrónicos de nuestros clientes. investigar y resolver solicitudes con soluciones claras, precisas y eficientes. mantener altos niveles de satisfacción y retención de clientes a través de un excelente servicio. escalar adecuadamente casos complejos siguiendo los procedimientos internos. participar en capacitaciones diseñadas para fortalecer tus habilidades en atención al cliente. 🎯 perfil ideal: excelente nivel de inglés conversacional. pasión por ayudar y resolver problemas. atención al detalle y orientación al cliente. deseo de aprender y crecer dentro de una compañía dinámica y colaborativa. 🎁 beneficios que te encantará...
Job description: are you tech-savvy with a passion for providing outstanding service and support? join our team as an it service desk technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware. at isolved, we believe in empowering our employees with the best it support, and you'll play a vital role in ensuring that our team has the tools and technology they need to succeed. position: it service desk technician schedule: availability: monday to friday - 7:00am to 8:00pm english required: b2. location: on site / 5 days per week ["camacol - cra 63 # 49ª-31, edificio camacol barrio el estadio. piso 9"]...
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