Bilingual Customer Service Expert– On site Bogotá Connecta At Teleperformance, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success. We are looking for a motivated and customer-focused Call Center Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing top-notch support and helping resolve inquiries efficiently and professionally. What you’ll be doing: Answer incoming calls and respond to customer questions or concerns Provide product/service information to customers Troubleshoot issues and escalate unresolved problems to the appropriate departments Record and update customer information in the database accurately Always maintain a high level of professionalism and customer service Meet individual and team performance targets The TOP Team is looking for someone who has: B2 English level. Enjoys helping others and solving situations with a positive attitude. Proactive, responsible, empathic, and a good listener. Proficiency in using software and research for problem-solving Let’s talk about benefits: Long-term contract Employee fund Volunteer programs Career plan Bonifications Conditions: English B2 42 hours per week Schedules: Time Slot 8:00 a 20:00 and 9:00 a 19:00, Two days off Salary: COP $2.315.000 / MO Location: Bogotá, Connecta (Ac. 26 #92-32, Bogotá) This is what sets us apart: We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world. Make a difference with the TOP Team!