The Offer Work from Home – No commuting. Handle everything from the comfort of your home. Make a Real Impact – Help families get the support they need faster. Join a Mission-Driven Team – Work with a team that truly cares about making therapy services accessible. The Job This is more than just answering calls; it’s about making a real difference in people’s lives. If you’re a proactive problem solver who thrives in a fast-paced, remote work environment, this role is for you. What You’ll Be Doing Keeping Families Informed – Call families to provide updates on their cases, request missing documents, and follow up on stalled cases to ensure progress. Handling After-Hours Calls & Admin Tasks – Answer inquiries professionally, process paperwork, and assist with authorizations for insurance and therapy services. Staying Organized & Managing Cases – Keep detailed records of family interactions and work closely with internal teams to resolve pending issues. The Profile What We’re Looking For Clear, Professional English Skills – Strong written and verbal communication skills are required. Bilingual candidates are a plus. Administrative Excellence – Strong attention to detail, accuracy, and ability to manage multiple tasks efficiently. Healthcare or Insurance Experience – Background in ABA therapy, healthcare, or insurance is preferred but not required. Availability for After-Hours Work – This is a remote position, but you’ll need to be available outside of regular business hours. The Employer Our client aims to redefine remote staffing through a unique matchmaking approach. Bridging global talent with American companies, our client manage team synergy, attendance, payments, and foster lasting business-staff relationships.