Job Description The Customer Success RV Manager forthe Andean Cluster will lead a team of Associate Managers,Executives, and Analysts across Colombia, Venezuela, Perú, andEcuador. The role involves guiding, coaching, and holding the teamaccountable to deliver analyses and insights using NIQ tools,platforms, and services, aligned with NIQ standards and servicemodels. The goal is to ensure clients receive insights onindustries, markets, and consumers to make informed businessdecisions. The Manager will also drive NIQ's Retail mission throughthought leadership in forums and events, coach the team to developtop-tier materials and analyses, and ensure the achievement of KPIsfor all retailers in the cluster. Key Responsibilities 1. Lead ateam of Managers, Executives, and Analysts for the entire AndeanCluster (Colombia, Venezuela, Peru, and Ecuador). 2. Guide, coach,and develop team members; provide timely feedback and recognitionto maintain high performance and professional standards. 3. Promotethe Retail team’s mission via thought leadership in forums andevents. 4. Partner proactively with senior retail stakeholders toposition NIQ as their preferred partner. 5. Monitor and manage keyRetail CS KPIs such as NPS, QBOs, lead generation, platformadoption, knowledge expansion, and engagement scores. 6. Manageclient expectations regarding project scope, prioritization, anddeadlines, aligning with JBP priorities. 7. Ensure the teamdelivers high-quality analyses and impactful insights to enhancecustomer satisfaction. 8. Collaborate with AD counterparts toidentify and generate new business opportunities, supportingincremental sales. 9. Address potential roadblocks and coordinatewith senior stakeholders to resolve them. Qualifications - 7+ yearsof experience in the business sector. - 5+ years of experienceleading teams. - Intermediate to advanced English proficiency. -Strong presentation and communication skills. - Good projectmanagement skills, with ability to deliver on time and adapt asneeded. - Proven team management and leadership experience. -Customer management and consulting skills. - Ability to work underpressure and meet deadlines. - Negotiation and trading skills. -Experience working with cross-functional teams to achieve results.Additional Information - Flexible working environment - Volunteertime off - Access to LinkedIn Learning - Employee AssistanceProgram (EAP) About NIQ NIQ is the world’s leading consumerintelligence company, providing comprehensive insights intoconsumer behavior and growth opportunities. In 2023, NIQ mergedwith GfK, expanding its global reach. With advanced analytics andstate-of-the-art platforms, NIQ offers a complete retail andconsumer insight view. As part of Advent International, NIQoperates in over 100 markets, covering more than 90% of the globalpopulation. For more information, visit NIQ.com Follow us on:LinkedIn, Instagram, Twitter, Facebook Diversity, Equity, andInclusion NIQ is committed to reflecting the diversity of ourclients and communities. We aim to embed inclusion and diversity inall aspects of our work and encourage candidates sharing thismission to apply. We are an Equal Opportunity Employer, makingdecisions without regard to race, gender, religion, or otherprotected classes. Learn more at: Diversity & Inclusion#J-18808-Ljbffr