Customer Service Representative Role Job Description: We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team in Barranquilla. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences. Your primary focus will be on resolving customer complaints, processing orders and returns, providing product or service information, and ensuring that customers feel valued and supported throughout their journey with us. You will work closely with our sales and marketing teams to develop and implement effective strategies for improving customer satisfaction and loyalty. Required Skills and Qualifications: - Minimum 6 months of experience in customer service - B2 level of English language proficiency - Excellent communication and problem-solving skills - Able to work effectively in a dynamic and fast-paced environment - Strong attention to detail and organizational skills Benefits: - Full-time position with competitive salary and benefits package - Opportunities for professional growth and development - Dynamic and collaborative work environment - Participation in continuous improvement projects Others: If you meet the requirements and are passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity.