This is a remote position. Role Name: Bilingual Operations Assistant Schedule: Aligning with Miami business hours (9 AM to 6 PM EST) Client Timezone: EST (Eastern Standard Time) Client Overview Join a thriving mobile RV repair service based in vibrant Miami, Florida. Our client is revolutionizing the RV maintenance industry by bringing expert technicians directly to customers’ locations. With a diverse clientele and a reputation for excellence, this company is seeking a detail-oriented professional to support their fast-paced operations. As a key member of the team, you’ll play a crucial role in ensuring smooth communication between technicians and customers, managing essential back-office tasks, and contributing to the company’s continued growth and success. Job Description We’re seeking a highly organized and bilingual Administrative Assistant to become the backbone of our client’s mobile RV repair operations. In this dynamic role, you’ll be the vital link between skilled technicians and a diverse customer base, managing crucial back-office tasks that keep the business running smoothly. Your exceptional communication skills in both English and Spanish will be put to great use as you interact with clients, create detailed repair estimates, and coordinate schedules. This position offers an exciting opportunity to grow with a fast-paced company, allowing you to make a significant impact on day-to-day operations while honing your skills in customer service, project management, and administrative support. Scope 40 hours per week Remote work with the ability to align with Miami business hours (9 AM to 6 PM EST) Collaborate with a team of technicians and management to ensure efficient operations Handle confidential customer and business information with discretion Contribute to improving administrative processes and customer experience Access to company accounts and supplier platforms as needed, with appropriate security measures Adapt to evolving business needs and take on additional responsibilities as required Responsibilities Create detailed estimates for RV repairs based on technician assessments Research and source parts from various suppliers, including online platforms Communicate with clients in both English and Spanish to handle customer inquiries, gather information and provide updates Process warranty and insurance paperwork Manage and process invoices for repair services Coordinate and manage appointment schedules for customers and mobile technicians Maintain and update the customer database with accurate information Handle internal administrative tasks to support overall business operations Prioritize and manage multiple tasks in a fast-paced environment Support the owner and the operations manager in day-to-day business operations Requirements Fluency in both English and Spanish (written and verbal) 4-7 years of experience in administrative roles, preferably in the automotive or RV industry (if no background in RV industry, willingness to learn about it) Strong organizational and time management skills Proficiency in using various software systems and ability to learn new tools quickly Excellent communication and customer service skills Excellent organizational and time management skills Ability to work independently, manage multiple tasks simultaneously and make decisions with minimal supervision Detail-oriented with a focus on accuracy in estimations and record-keeping Outgoing personality and cultural fit with Latin American background preferred Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_21065_JOB Requirements Has to be very detailed oriented, as well as being able to work under pressure with several tasks at the same time