Customer Experience Transformation Specialist We are seeking an experienced professional to join our team as a Customer Experience Transformation Specialist. This is an exciting opportunity for a skilled and motivated individual to drive business growth through delivering exceptional customer experiences. The ideal candidate will have a deep understanding of customer behavior, market trends, and industry standards. They will be responsible for developing and implementing strategic plans to enhance customer satisfaction, loyalty, and retention. Additionally, they will collaborate with cross-functional teams to integrate customer feedback and insights into product development, feature enhancements, or operational processes. Key Responsibilities: - Develop and implement customer-centric strategies that align with business objectives and drive measurable outcomes. - Monitor key performance indicators and proactively identify areas for improvement. - Collaborate with product managers, designers, and operations teams to integrate customer feedback and insights into product development and operational processes. Requirements: - Bachelor's degree in engineering, business administration, or a related field. - Minimum 3 years of experience in operations-related roles, preferably within the retail or e-commerce B to C industry. - Strong analytical and SQL expertise to gather, analyze, and interpret customer data. Benefits: This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.