Appgate is seeking a Technical Product Manager to lead the development and evolution of Customer Identity and Access Management (CIAM) functionality within our 360 Fraud Protection platform. This role combines technical depth with strategic product thinking, requiring collaboration with cross-functional teams, gathering input from customers and stakeholders, and delivering solutions that are viable, feasible, and valuable. The position involves driving adoption, revenue growth, and operational efficiency in an integrated fraud protection environment. Key Responsibilities: - Seek input from clients, market research, and internal stakeholders to guide product direction. - Understand and document the complete customer experience and the value the product delivers. - Define and maintain outcome-based product roadmaps and set priorities based on vision, cost/value, and emerging trends. - Collaborate with UX teams on user journeys, storyboards, and designs to ensure intuitive experiences. - Establish and track success metrics (quantitative and qualitative) for roadmap items. - Lead product teams of engineers and testers, defining high-level requirements (functional and non-functional) that can be broken down into smaller, technical user stories. - Produce and maintain documentation, including technical delivery guides, training materials, and marketing collateral. - Act as the internal go-to expert for the product, supporting sales, marketing, and customer support functions. - Coordinate release planning and communication across internal and external audiences. - Ensure a cohesive platform experience by working closely with other product managers. Qualifications: - 3–5 years in a product owner or similar role (e.g., Business Analyst, Product Lead). - 8+ years of professional experience in software or financial services roles, preferably in CIAM, Identity Management, Authentication, or Fraud Prevention. - Driven, self-motivated, and able to work in a fast-paced, high-growth environment. - Ability to conduct independent market research and competitive analysis to inform product decisions. - Strong product roadmap and backlog management capabilities. - Enjoys translating technical concepts into business value and communications suitable for internal and external stakeholders. - Collaborative and team-oriented, with an ability to build strong working relationships across levels, departments, and geographically dispersed office locations. - Available for occasional travel to regional offices, site visits, industry conferences, and events. - Understanding of the Product Development Lifecycle and basic software engineering concepts, including Agile and Scrum. Language: - Native English speaker with professional working proficiency in Spanish, or - Native Spanish speaker with professional working proficiency in English. Nice to Have: - Experience working with Mobile apps and Mobile SDKs. - Familiarity with technical diagrams and database basics. - Experience working with APIs and integration technologies. - Experience supporting enterprise B2B SaaS platforms. - Previous exposure to UX design and research practices. - Previous exposure to sales enablement or technical support roles.