Job Title: Operations Manager The Operations Manager is responsible for leading a team of specialists and associate agents to achieve operational excellence. This involves monitoring regional or global programs, optimizing processes, reducing complexity, generating efficiency, increasing productivity, and adding value to customers and businesses. Key Responsibilities: - Lead a team of specialists and associate agents to achieve operational excellence through respect and results. - Measure and control program performance and resources according to objectives set during implementation. - Ensure process quality standards and compliance with administrative rules. - Maintain excellent relationships with process owners and business partners. - Provide timely feedback to the team. - Define processes, document standards, set KPIs, assign roles within programs, and identify improvement opportunities with support from OpEx & Transition Manager. - Analyze and present capacity utilization of the programs. - Ensure proper usage of GSConnect and accuracy of information. Skills / Requirements: - Professionals in Industrial Engineering, Business Administration, International Business, or similar fields. - Minimum 4 years of work experience. - At least 1 year of experience leading teams. - Proficiency in MS Excel and other MS Office tools. - High level of English proficiency (dialogue, writing, listening) (B2 – C1). - Strong customer service and communication skills. - Ability to work in a team and independently.