**Product Operations Specialist (L1)**: **Because you belong at Twilio**: - The Who, What, Where and Why_ **Who?** As a Product Operations Specialist I, Twilio is looking for someone who lives the Twilio Magic. You also have: - You're thorough, organized, and detail-oriented, and you're able to prioritize and execute multiple processes. - You're empathetic and customer centric to the core. - You're a clear verbal and written communicator. - You're introspective and committed to continuous self-improvement. - You're capable of learning quickly and mastering complicated systems. - You're capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. - You're able to complete tasks in core area within SLAs. **What?** **As a Product Operations Specialist I, you will**: - Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. - Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. - Empower Others: Respond to and action incoming carrier partner notifications. - No shenanigans: Quickly and confidently triage complex issues via documented internal escalation paths. - Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area. **Why?**: On the Product Operations team, our primary goal is operating efficiently to ensure our customers have access to purchase and port phone numbers around the globe. We are focused on operational efficiency to deliver an excellent customer experience. We are a key part of Twilio's Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. **Location** This role will be remote and based in Colombia. Approximately 0% travel is anticipated. **What We Offer**: There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. **Twilio thinks big. Do you?**: We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. If this role isn't what you're looking for, please consider other open positions.