Sutherland bogota, d. c. capital district, colombia actimize software engineer sutherland bogota, d. c. capital district, colombia 6 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company des...
Sutherland bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the technical project leader (tpmo) role at sutherland sutherland bogota, d. c. capital district, colombia 2 days ago be among the first 25 ap...
Job description the mos pse performs a wide range of duties including some or all the following: provide l1/l2 support as required of the technical support for the nice product , and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed. knowledge of nice solutions – ntr and ntr-x . work directly with client's system engineers to support the nice infrastructure across the customer’s organization globally. should be capable to deploy nice product for the customer. create record of the case and performing remediation in accordance with the severity of the case. engage and co-ordinate efforts with suppliers/other representatives as needed. assist client's administrators with questions and problems associated with the configuration, administration, and management of users in the nice system. provide basic application training and support to client's engineers on the nice applications as required. document and maintain nice system specifications (site documentation) across all sites. provide and evaluate proactive health checks on a daily, weekly, and monthly basis. perform mac (move/add/change) jobs. assist with nice projects, installations, and change management as required to support environment and infrastructure. perform nice system maintenance across all sites as required. the pse is expected to manage customer relationships and expectations, communicate effectively, troubleshoot and resolve technical issues. effectively manage time and maintain regular communication and updates to both customer and management. participate in training cla...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
Job description the cloud cloud appops has the following duties: perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. provide on-call off hour support and work during non-prime shift hours. qualifications 2+ years’ experience in application / production support experience in with cloud-based hosting administration, management and performance tuning under high availability sla environment. experience with aws, gcp, azure is good to have. knowledge of etl is a plus. experience with unix, linux, windows, tomcat, ssh and basic scripting skills. experience with sql server, oracle and mysql. experience with and understanding of complex process and data flow. ability to effectively and proactively communicate (both written and verbal) to various internal stakeholders / groups and customers daily. experience with application debugging, performance, scalability familiarity with standard application security compliance best practices knowledge of fault detection and resolution processes experience in working independently and...
Sutherland está buscando estudiantes bilingues de psicologia interesados en area de recursos humanos o reclutamiento y seleccion. debe contar con disponibilidad de tiempo completo de lunes a viernes y tener el aval de la universidad para firmar de contrato de aprendizaje. unete a nosotros y comienza tu vida profesional en una empresa multinacional!...
**company description** about sutherland** artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland - unlocking digital performance. delivering measurable results._ the **wfm professional services engineer** has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). - perform acceptance test to ensure that all components of the technical architecture ...
**company description**: - we are _**_one sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win._ - _ - sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._ **your main tasks**: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act as costumer voice and define and implement innovative solutions. - provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. **qualifications** - advanced english level. both verbal and written (b2 or higher) - full time availability - availability to work **onsite (bogotá - torre krystal)** in a fast-paced environment. - bachelor’s degree or studies ...
Company description: sutherland is a global leader in driving business and digital transformation. over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. job description: the main job of an associate manager quality is to manage productivity of qas and aid in their effectiveness. he/she must keep the qa’s motivated and working as a team, making sure each member understands company policies and guidelines. associate managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. they should exhibit courtesy, patience and have a professional attitude when interacting with the qas as well as customers. associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves. associate managers are required to provide detailed analysis of the program’s customer experience performance and opportunities through gathered input from evaluations, scrubs and focus groups. qualifications: qualifications . bachelor’s degree in business operations / statistics or the relevant experience . 6 years in the bpo/bpt industry . min 3 years in a people management role in a busy and task-oriented environment. . lean six sigma/ci methodologies training preferred . proficiency in ms office (word, excel & powerpoint) technical / professional skill set required · good knowledge of quality metrics, their measurements and thresholds / targets · knowledge and clear understand...
Company description sutherland is seeking a dynamic and intuitive person to join us as an associate- training. we are a group of energetic and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description responsable del calendario de reservas de salas de capacitación y envío de notificaciones de cambios. responsable de enviar los formatos de transporte a instalaciones y monitorear confirmaciones para cada clase de nuevo ingreso. responsable de administrar plantillas regionales: planificación de recursos de capacitación, lista de nh del sitio, panel de rendimiento de nuevas contrataciones, encuestas de nuevas contrataciones, rastreador de análisis de observación de capacitación, etc. apoyar/auditar/mantener los procesos del departamento a través de informes de cumplimiento semanales. revisar/crear/modificar prácticas y procedimientos operativos para determinar si se pueden realizar mejoras en áreas como flujo de trabajo, procedimientos de informes, etc. asegurarse de que todos los activos de la sala de capacitación estén bien mantenidos. coordinar con el equipo de tecnología global de infraestructura para garantizar la configuración adecuada de las redes por sala de capacitación según sea necesario. validación de datos y comprobaciones de errores para garantizar la precisión de los datos. coordinación con otros departamentos para recopilación de información y soluciones. supervisión, seguimiento y coordinación de los cursos de educación continua par...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud appops has the following duties: perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. provide on-call off hour support and work during non-prime shift hours. qualifications: 2+ years’ experience in application / pr...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description managers in this role get to: strengthen relationships: establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. improve the company: make recommendations to enhance processes and boost ease and efficiency. define sutherland’s reputation: oversee ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the cloud cloud appops has the following duties: perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and requests under service slas. resolve level 2 and level 3 issues (i.e., application support, dbs and data center related issues). document issues in customer support portal. provide on-call off hour support and work during non-prime shift hours. qualifications: 2+ years’ experience in applicatio...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d.c., capital district, colombia join to apply for the technical support engineer lv2 role at sutherland about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable res...
Sutherland bogota, d.c., capital district, colombia workforce management senior analyst sutherland bogota, d.c., capital district, colombia 3 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the...
Company description sutherland is seeking a motivated, passionate, and goal-oriented person to join us. if you have a friend looking to build a fulfilling career, we want to work with them! job description here you will be able to refer your friends! note: in the 'recommendation' section, do not forget to add the city of your referral and the campaign they are interested in. if you want to refer someone located in bogotá or a different city, please go to: https://smrtr.io/cjqpw if you want to refer someone to our it roles, please go to: https://smrtr.io/cjqdr qualifications bilingual (b2) english level or higher full-time availability and the best attitude additional information all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email at refercolombia@sutherlandglobal.com . #j-18808-ljbffr...
Project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the project manager - software solutions implementation role at sutherland project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia 13 hours ago be among the first 25 applicants join to apply for the project manager - software solutions implementation role at sutherland get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the project manager performs a wide range of duties including some or all the following: end-to-end management of a project or program of projects including: scope management time management cost management quality management co...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies such as java and spring boot. determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configurations and customizations provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process performs technical root cause analysis and...
Job description the nice sales performance management products focus on improving the sales productivity, effectiveness, and other operational aspects of our customers’ employees and sales teams. our products allow companies to integrate valuable but disparate data from existing software applications, automate sales incentive calculations, reporting, and boost sales team morale by setting clear goals and monitoring their progress- all of which increase company productivity. our web-based application is unique in its use of hybrid oltp/olap data structures in combination with emerging technologies at compute, storage and network level for sophisticated end-user applications. nice is the leading provider of sales performance management and service performance management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. nice’s award-winning products serve global 2000 customers, and include advanced analytics, incentive compensation management, coaching, reporting and other performance execution applications. this role combines implementation and support experience. must have technical expertise in linux/unix (command-line, shell scripting, performance tuning) with advanced scripting (python, pl/sql, java) and web tech troubleshooting (jsp/xml). will manage rdbms systems (oracle/postgresql, advanced sql/data optimization), deploy cloud solutions (aws ec2/s3/rds, terraform, ci/cd), and troubleshoot rest apis (postman, http/rest). responsibilities include systematic problem-solving across...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: associate managers in this role get to: keep management updated: relay vital information in the form of timely and accurate reports. impact the bottom line: produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. define sutherland’s reputation: oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to csrs. strengthen relationship...
Company description: we are one sutherland — a global team committed to creating innovative solutions. we value diversity of thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer dedicated to professional growth and a positive workplace culture. established in 1986, we are a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description: sutherland seeks project managers eager to join a comprehensive onboarding program, enjoy a dynamic work environment, and pursue professional growth with multicultural teams worldwide. the role involves managing projects for nice software solutions, a major multinational it solutions provider. responsibilities include planning, executing, and closing projects on time, within scope and budget, while mitigating risks and issues. the ideal candidate will help build a rewarding career and contribute to our success. main responsibilities: manage entire project lifecycle: initiation, planning, execution, monitoring, and closure. define project scope, schedule, budget, quality standards, and resource requirements. utilize nice project management methodologies, tools, and templates effectively. serve as the primary contact for projects, representing nice in internal and external forums. develop project roadmaps and long-term plans to maximize roi. identify, monitor, and resolve issues proactively; escalate as needed. report project status accurately to stakeholders at agreed ...
Company description sutherland is seeking an organized and goal-oriented person to join us as an senior operations manager . we are a group of driven and supportive individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description responsibilities: managing cluster/community performance complete weekly coaching sessions and call audits. complete weekly huddles and develop team strategies to achieve operational goals. partner with operations manager on continuous improvement activities, training, and action plans. client advocate achieve weekly deliverables, such as coaching compliance including rcas and action plans. monitor team attendance infractions through internal sutherland attendance tools. provide ideas to help the client improve their product, business, processes, and policies. people management conduct accountability discussions on attendance and performance challenges. determine training needs to equip staff with fundamental skills and knowledge. keep employees informed about internal and external updates. qualifications our most successful candidates will have: a bachelor’s degree is preferred but not required. over 5 years of operations and management experience, including process transformation. experience handling omnichannel lobs. experience managing and directing teams of 100+ associates or senior associates. strong analytical skills to interpret data, identify trends, and suggest improvements. demonstrated leadership skills to lead improvements and...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the cloud support engineer role at sutherland sutherland bogota, d.c., capital district, colombia 14 hours ago be among the first 25 applicants join to apply for the cloud support engineer role at sutherland company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description the perform operational duties including application server health, service recycling. identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors) monitor server performance, memory utilization, cpu, file systems, databases, batch jobs. maintain operational documentation, e.g., incident tracking and run books. produce metric reports including daily production status. review client support tickets and reque...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks : communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as...
Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the change management specialist is responsible for leading and supporting organizational change initiatives and projects by guiding employees and stakeholders through the change process. the cm specialist will be a part of the consulting services team at sutherland. this role involves ensuring the successful adoption of new processes, systems, technologies, or organizational structures while minimizing resistance and disruption. the change management specialist will work...
Company description we are one sutherland — a global team working together to create innovative solutions. our diverse workforce celebrates and embraces diversity of thought, experience, and background. sutherland is an equal opportunity employer committed to a positive work environment and professional conduct. since our founding in 1986, we have become a leading provider of business process and technology management services, offering analytics-driven back-office and customer-facing solutions supporting the entire customer lifecycle. job description the project manager performs a wide range of duties including: end-to-end management of projects or programs, including scope, time, cost, quality, human resources, communications, risk, procurement, and stakeholder management. managing all project phases: initiation, planning, execution, monitoring and control, and closing. utilizing nice project management methodologies, processes, tools, and templates to define tasks, prepare plans, monitor progress, manage scope, and motivate the team. serving as the single point of contact for assigned projects and representing nice or the business unit in internal and external forums. acting as a trusted adviser to clients, developing roadmaps, and maximizing roi. proactively managing issues, providing visibility, and escalating as needed. reporting project status accurately to stakeholders at agreed intervals. managing project revenue and forecasts, updating management systems accordingly. assessing quality and efficiency, providing feedback, and contributing to ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our diversity and embrace it wholeheartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a business analyst for the nice system program. the business analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing sql, and conducting unit and system testing on various customer billable projects. work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business, and technology management both internally at nice and by customers. lead and develop use/test cases and test data to delive...
Company description: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique ...
Company description artificial intelligence, automation, cloud engineering, advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, providing a unique value...
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