We seek a highly skilled, bilingual (english/spanish), experienced it service delivery manager to lead and optimize our global it service operations. the ideal candidate will have over four years of experience managing service delivery, service desig...
Apply for job job id 51869 location columbia full/part time full-time add to favorite jobs email this job hiring department radiology job description interventional radiology academic radiology. university of missouri all ranks non-tenure track the u...
Job title: programme analyst, sexual reproductive health, and reproductive rights (srhrr) level: no-b fixed term/temporary: fixed term rotational/non-rotational: non-rotational duration: one year (with possible extension subject satisfactory performance) this is a project funded position. call to action - are you passionate about ensuring reproductive rights and helping people during times of crisis? - are you great at multi-tasking, prioritizing and are a talented project manager who continuously strives to improve business processes? - are you a team player capable of working with colleagues of widely diverse backgrounds? if so, this might be the job for you. how you can make a difference: unfpa is the lead un agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled. unfpa’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of unfpa and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. these results capture our strategic commitments on accelerating progress towards realizing the icpd and sdgs in the decade of action leading up to 2030. our strategic plan calls upon un member states, organizations, and individuals to “build forward better”, while addressing the negative impacts of the covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our ...
Third way health ( ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we are seeking a full-time assistant team lead for our member's team. the assistant team lead will support the team lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. you will play a key role in supporting different aspects of operations including helping our clients and managing teams. responsibilities: take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. provide accurate, satisfactory answers to patients’ queries and concerns de-escalate situations involving dissatisfied patients, offering patient assistance and support contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) guide patients through navigating the practice website and or troubleshooting the member/patient app assist the team lead in guiding and managing the members team provide recommendations and support for allocating team resources effectively to practices/patients a...
Press tab to move to skip to content link select how often (in days) to receive an alert: title: senior system administrator -scotiatech requisition id: 224374 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose scotiabank’s global technology services (gts) pega operations is a devops department that is responsible for maintaining 60+ applications pega application across private cloud, azure cloud, and on prem environments. they provide 24x7 support functions to critical application used by our digital channel; our branch channel and our contact center, serving bank’s customers. there will be some rotational shifts, covering late afternoons, evenings or overnight, and could include weekends and statutory/bank holidays on call support. accountabilities - the pega systems administrator will perform day-to-day system operation support. this will include system outage management, system monitoring associated prpc system runtime health, and the connectivity to backend resources are not interrupted due to backend resources availability. - the pega systems administrator will perform day-to-day incident management and respond to issues reported from the various development teams, identify root cause, resolve issue or escalate the issue properly until issue resolved. - pega systems administrator should have soli...
We're hiring: customer success & reddit content specialist (remote – full time) hi there! we’re scale up, and we’re helping an innovative saas startup find its next team member! about the company our client is an innovative saas startup helping businesses grow by tapping into the power of online communities. their platform uses automation and ai to help brands increase traffic, drive sales, and engage authentically with highly targeted audiences. by combining smart technology with a deep understanding of how people interact online, they empower marketing teams to be faster, smarter, and more effective. the company is growing quickly and is building a team of creative, driven professionals who are excited about shaping the future of digital marketing. about the role we're looking for a customer success & reddit content specialist — someone who’s equal parts community manager, content creator, and client partner. while this role falls under customer success, around 70% of the day-to-day work is focused on creating and managing content on reddit. you’ll work closely with a portfolio of clients to understand their goals, then build engagement strategies and reddit content tailored to their needs. what you'll do - serve as the main point of contact for a portfolio of clients. - manage onboarding, define client kpis, and create personalized content roadmaps. - lead and support weekly calls with each client. - create and manage reddit content strategies based on client objectives. - use ai tools to draft, refine, and adapt content to reddit audiences. - collabora...
Electronic arts creates next-level entertainment experiences that inspire players and fans around the world. here, everyone is part of the story. part of a community that connects across the globe. a place where creativity thrives, new perspectives are invited, and ideas matter. a team where everyone makes play happen. this role requires you to work onsite from bogotá, colombia (salitre area). electronic arts creates next-level entertainment experiences that inspire players and fans around the world. here, everyone is part of the story. part of a community that connects across the globe. a place where creativity thrives, new perspectives are invited, and ideas matter. a team where everyone makes play happen. founded in 2010 by the original creators of the call of duty franchise, respawn was created with the philosophy that when accomplished people have creative freedom, they'll make extraordinary games that achieve the unexpected. from our roots as an indie studio to joining the roster of studios at electronic arts, this remains our guiding principle. our shipped titles include critically acclaimed multi-platform games apex legends, titanfall, titanfall 2, star wars jedi: fallen order, and medal of honor: above and beyond. join us for the opportunity to create groundbreaking games with some of the best developer talent in the industry. we are looking for a development director to join the apex qv team. you will lead the strategy and delivery of the quality assurance plan on site with our growing team located in bogota, colombia and partner with our leadership teams ...
Time left to apply end date: june 30, 2025 (17 days left to apply) job requisition id r25-149 rockwell automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. with more than 28,000 employees who make the world better every day, we know we have something special. behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. we welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. and if that’s you we would love to have you join us! job description as a business analyst it (sap ecc/crm functional) and member of an agile capability team, you will deploy leading edge eto changes in crm/ecc sap based on requirements/projects from the eto business. you will also help with production issues encountered by the eto business to resolve them. reporting to a technical leader. your responsibilities: - you will be in charge of requirements analysis - you will collaborate with product owners and partners to ensure understanding of priorities. - you will develop required test scenarios/plans to ensure complete testing on all new and changed components. - you will collaborate with capability team to build an agile culture in teams. - you will identify design problems and create usable solutions. - you will build relationships with all pa...
With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast! we need to ensure our front-line customer support is exceeding our customers' expectations. what? our employee journey is key to our success and as we grow the team we must ensure we are compliant and provide an unparalleled experience to all our omnipresent client employees regardless of location. the role of the people / hr operations coordinator will be to manage and govern the external hr operations network in countries where we have employees under direct employment (client employees). this will be a dynamic role that will sit within operations and will drive both success and compliance with our end users. who? you have a strong hr background, with a passion for consulting and operations (processes, policies, handbooks, ways of operating, etc.). you have a strong builder mentality, incredible drive and are naturally curious. you’re versed in building scale and have excellent attention to detail. you are customer-obsessed and focused on ensuring everyone has a wonderful interaction with omnipresent. about omnipresent remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. yet, at a time when remote work is exploding, most companies are finding it too complex, costly, and time-consuming to employ workers internationally. at omnipresent, we’re cutting this complexity and providing our clients, and their remote...
The senior sourcing manager is a key role to support and enable global and regional category leaders and their strategies. as a sourcing lead, you are accountable for developing sourcing and negotiation strategies to deliver sustainable results across certain product and corporate professional services categories by identifying new opportunities for value and process improvement. you will need a strong sense of urgency and the ability to succinctly frame issues and alternatives to drive decisions forward. this role will report to the site director while also receiving strategic category guidance from the global team. • in professional services, this role will lead consulting services engagements, regional cross-over projects and multiple cross- functional business partners to include corporate finance, risk, and legal. • for corporate services, this role will lead initiatives supporting the function responsible for facilities, security, real estate to include construction to enable supply market solutions for various business needs. • for product, client and travel, this role will manage engagements that could include event logistics, call centers, concierge or insurance services. responsibilities - support the global category team with the development of requirements, include a formal evaluation process to prioritize quality, cost, service, technology, and environmental requirements; future technology roadmaps, breakthrough goals; strategy includes benchmarking (to determine world-class levels) and internal & external gap analysis - utilizes strategic sourcing p...
For more than 20 years, our global network of passionate technologists and pioneering craftspeople has delivered cutting - edge technology and game - changing consulting to companies on the brink of ai - driven digital transformation. since 2001, we have grown into a full - service digital consulting company with 5500+ professionals working on a worldwide ambition. driven by the desire to make a difference, we keep innovating. fueling the growth of our company with our knowledge worker culture. when teaming up with xebia, expect in - depth expertise based on an authentic, value - led, and high - quality way of working that inspires all we do. about the role we are looking for a site reliability engineer (sre) with strong devops skills to join our platform engineering team in latam. in this role, you will work at the intersection of infrastructure, automation, and operations — delivering cloud - native solutions that empower developers, streamline systems, and elevate reliability. you’ll be responsible for managing cloud infrastructure on google cloud platform (gcp), supporting self - service tooling, and ensuring platform resilience through monitoring and governance. this position is ideal for professionals who thrive in fast - paced, collaborative environments and are passionate about scaling and securing cloud - native platforms. what you’ll do infrastructure and automation - provision and manage gcp infrastructure using terraform, implementing reusable and scalable modules. - deliver reliable, self - service infrastructure that supports developer velocity and oper...
Press tab to move to skip to content link select how often (in days) to receive an alert: requisition id: 228757 employee referral program – potential reward: $0,00 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose reporting to the senior manager, ensures smooth operation of applications by addressing user issues, analyzing problems, and implementing solutions. this role involves direct interaction with users, either internally or externally, to resolve software-related challenges. accountabilities - you will provide system analysis, object oriented design / programming, technical documentation, and support for existing and new applications and systems. - you will work with project teams to refine technical requirements and provide technical design and guidance based on industry best practices. - you will perform coding, unit testing, debugging, documenting and implementing of applications and scripts. - you will participate in estimation and planning of development efforts required for various projects and enhancements. - you will maintain, support and enhance existing applications. - you will participate in production issue analysis and perform root cause analysis for production issues and implementation issues. - you will assist the product owner, solutions architect and business analysts in discovering the current system behavior and provide recommendations on improving the current system. education / experience / other information - bachelor’s degree in computer science, engineering or rel...
★ please submit your cv in english ★ project coordinator location: bogotá, colombia position: full-time, on-site job overview we are seeking experienced individuals to manage day-to-day operations and ensure the success of client projects. you'll assist in planning, executing, and monitoring projects, handle administrative tasks, and ensure effective management of resources, timelines, and communication. this is an on-site position based in bogotá, colombia. the ideal candidate must have experience in the telecommunications, internet, or voip services industry. familiarity with telecom infrastructure, client coordination, and service installation workflows is essential. if you have strong organizational skills, excellent communication, and attention to detail, this is the place for you! join us and be a great fit for our team. key responsibilities customer relationship management: build and maintain strong, long-lasting client relationships. establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors. presales: collaborate with the sales, support, and accounting teams to gather information on potential and existing clients. call previous carriers to verify if the client is under contract or has any obligations. document all client and project information in our business management platform. installation: serve as the liaison between internal teams (sales, installation, support, accounting) and the client to ensure successful project progression. attend sales meetings to gather knowledge transfer, relay informa...
About addi we are a technology company working to transform credit and banking in latin america starting with point of sale finance. we aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. we launched in february 2019 and have already served millions of clients and disbursed millions of dollars. we operate as a full stack startup. we have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. we come at this with deep experience building and growing technology teams and financial products. as important as what we do is how we do it. we are a conscious company and are deeply committed to working and living our five core values - a company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially. we are backed by andreessen horowitz, monashees, village global, and an outstanding team of individual angels, including kevin ryan, josh abramowitz, and scott weiss. mission as a customer support analyst you will provide outstanding customer experience to everyone. everything we do has our clients in the center of it . you will be the point of contact with our customers and you can identify opportunities to improve our processes with several stakeholders. what you will do - change or mprove people's lives by providing the best service - provide support to our customers answering chats, email...
Time left to apply end date: july 21, 2025 (14 days left to apply) job requisition id r27892 job title about your business area/department: this role is part of a global infrastructure team responsible for automating and operating our critical dns infrastructure across cloud and on-prem environments. the team operates under a follow-the-sun model, ensuring 24/7 support and collaboration across regions. summary of the role: we are looking for a dns devops engineer who is essential to ensure the sta-bility, performance, and scalability of dns services across a multi-cloud envi-ronment, including infoblox, bind, and cloud-native dns platforms. you will work in a follow-the-sun model, collaborating with international teams to support a highly available and secure dns platform. this is a hands-on engineering role combining infrastructure-as-code (iac), automation, and operational excellence. in this role you’ll: · develop and maintain infrastructure-as-code (iac) for dns infrastructure using terraform. · design and implement automation for dns operations and deployments. · operate and support dns services across azure, gcp, aws, and on-prem environments (infoblox, bind). · ensure high availability, performance, and security of dns infrastructure. · troubleshoot dns-related issues and participate in incident response and root cause analysis. · collaborate with internal teams to support dns needs for applications and services. · improve monitoring and observability using tools like prometheus and grafana. · contribute to dns architecture design and st...
Overview sales director job description: responsible for breaking, managing, and growing target accounts within assigned market. builds and maintains relationships with clients. collaborates with recruiting and delivery teams to deliver expected results to the client. manages a team of 4-6 account executives. promotes one judge culture of teamwork and collaboration between recruiting, sales, and back office teams. accountable for individual production and sales direct report team production. reports to the branch director or managing director of assigned market responsibilities sell judge staffing services: - research local market and create client target list - create and maintain contact lists - prospect and cold call potential clients - break new, strategic accounts within market - penetrate new business through in-person meetings/presentations with key client managers and senior executives - assist in the completion of customer requests for bids and proposals - complete candidate reference checks to generate leads - generate leads; review and qualify sales opportunities based on the judge group criteria and strategy - attend and actively participate in daily, weekly, and monthly team meetings - plan and facilitate events to build relationships and show appreciation for clients - grow and maintain professional network - build and maintain strong internal relationships with market recruiters, delivery teams, and back-office support teams manage and expand existing client and consult base : - update applicant tracking system (ats) and other systems...
Vacancy re-advertised (national post) - vacancy re-advertised (national post) vacancy re-advertised (national post) duty station: mongolia co type of post: temporary appointment (ta) deadline: 2023-05-01 documents: job title: finance assistant level: gs-5 fixed term/temporary: temporary appointment (ta) rotational/non-rotational: non-rotational duration: 214 days note: this vacancy has been re-advertised. all applicants who applied previously shall not re-apply. call to action - are you passionate about ensuring reproductive rights and helping people during times of crisis? - are you great at multi-tasking, prioritizing, and a talented project manager who continuously strives to improve business processes? - are you a team player capable of working with colleagues of widely diverse backgrounds? if so, this might be the job for you. how you can make a difference: unfpa is the lead un agency for delivering a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. unfpa’s strategic plan focuses on three transformative results: ending preventable maternal deaths; ending unmet need for family planning; and ending gender-based violence and harmful practices. in a world where fundamental human rights are at risk, we need principled and ethical staff who embody these norms and standards, and who will defend them courageously and with conviction. unfpa seeks candidates that transform, inspire, and deliver high impact and sustained results; we need staff who are transparent, manage resou...
Life is happier at lap of love veterinary hospice! join lap of love as an in-home, associate veterinarian in columbia can you imagine working for a company that truly values its veterinarians and prioritizes your professional fulfillment and personal well-being? established and owned by veterinarians, lap of love offers unparalleled professional freedom and a refreshing change of pace from in-clinic practice. our doctors feel a profound sense of purpose in providing peaceful hospice and euthanasia services to pets in the comfort of their homes. join a compassionate and supportive community of over 350 veterinarians and support staff, where collaboration and encouragement are always just a call away. if you’re seeking greater career satisfaction and overall happiness, consider becoming a mobile veterinarian with lap of love. we’d love to have you! why life is happier at lap of love: quality of life: enjoy a relaxing, balanced schedule that allows you to go home each day knowing you've made a profound impact. quality of time: with an average of 2-4 appointments daily, you'll have time to provide compassionate and unrushed care to every pet and pet family. quality of work: families welcome you into their homes with gratitude, recognizing the vital role you play in providing comfort and peace. benefits: - customized medical, dental, and vision insurance plans to meet the needs of you and your family - 401k with 3% company match - guaranteed base salary with no negative accrual - generous paid time off that grows with tenure - up to $2,000 in annual ce allowa...
Employee service analyst (h&s;) page is loaded employee service analyst (h&s;) apply locations co - medellin ii global business services-gbs (comel) time type full time posted on posted 2 days ago time left to apply end date: july 31, 2025 (6 days left to apply) job requisition id r25026789 before you apply to a job, select your language preference from the options available at the top right of this page. explore your next opportunity at a fortune global 500 organization. envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. we know what it takes to lead ups into tomorrow—people with a unique combination of skill + passion. if you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. job description: job summary this position supports the human resources service center. responsibilities: - clear english is a must - review medical and other data - accurately link medical and other data to the correct corresponding claim(s) - receive inbound call inquiries regarding work related injuries - interacts with all levels of management and medical providers - handles confidential and sensitive information tactfully and with discretion qualifications: - one-year general office support or call center experience in a fast-paced office environment. - possess strong customer service skills and professionalism - ability to interact with all levels of management, both internally and externally - team player with stron...
Job title: network operations center engineer i job description: join concentrix, the global leader in technology and services, as a network operations center engineer i. we are solution-focused, tech-powered, and intelligence-fueled, dedicated to powering the world’s best brands with innovative data, insights, and technology solutions. as part of our information technology and global security team, you will deliver cutting-edge technology infrastructure, software solutions, and global security measures. you will collaborate with top professionals to design, implement, and strategize it, security, and application development initiatives in a hyperconnected environment. your role is vital to our vision of developing, building, and running the future of integrated services. we value diverse backgrounds and are committed to creating an inclusive environment. our team is recognized with awards such as "world's best workplaces" and "best companies for career growth." if you are curious, eager to learn, and have a talent for helping others, you will fit right in. main responsibilities: 1. be available for 24/7 shifts, including night shifts if required. 2. provide on-call support 24/7 as needed. 3. troubleshoot and resolve p1/p2 global incidents and conduct rca. 4. monitor lan/wan performance to ensure network integrity and performance. 5. submit change management requests (crqs) for network carrier maintenance (e.g., t-mobile, att, vodafone, tata, globe, pldt). 6. understand change management, pai, and rca processes. 7. support the technology operations center ...
Select how often (in days) to receive an alert: create alert profile -field service engineer - barranquilla the field service engineer will be responsible for installing and repairing medical printing devices such as processors, hardcopy printers, digitizers, workstations, and digital x-ray equipment. at the same time, train the users on the use of this equipment. install and run medical imaging diagnostic printing equipment. repair medical imaging diagnostic printing equipment, such as drystars, eos fix, mammography, cr, dr, and some others. train users in the use and handling of equipment so that they can use those properly, avoiding failures and repairs. give remote support to dealers for installations and repairs. moderate customers on possible problem solutions on the equipment use. administrative functions such as: phone call attendance, introducing data on the servicenow database. specific skils: ability to work under pressure, while appropriately managing customer concerns / escalations / expectations. customer service skills, including the demonstrated ability to work constructively with both internal and external client groups. strong interpersonal skills, including the proven ability to network in a global environment (agfa network) and build relationships with geographically remote personnel. time management, organization, prioritization, and follow-up skills. networking intermediate knowledge, wifi and physical network configurations. use of applications for signal test and operating systems networking tools. operating systems advanc...
Current job opportunities are posted here as they become available. are you passionate about developing talent and creating an environment focused on outstanding customer experience? do you have an entrepreneurial spirit and youre looking for your next big career move? at stanton optical we call our store managers brand managers because we empower our store leaders to manage all aspects of the business within the 4 walls of their location, with an entrepreneurial spirit. as a brand manager, you will act as a brand ambassador for the organization; building, guiding and inspiring high-performing teams in a fastpaced, fun and collaborative environment. you will do this all while preparing yourself to take the next step in your career with our tremendous growth opportunities. about us: stanton optical is among the nations fastest growing, full-service retail optical centers. we are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. as a leading optical retailer, we offer some of the nation's most desirable optical brands. our team members share and support the vision, mission and values of our parent company, now optics. these include: vision: modernizing the eye care experience for all people mission: making eye care easy values: icare integrity: we see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments. collaboration: we see collaboration as combining the talents of a diverse g...
At twilio, we’re shaping the future of communications, all from the comfort of our homes. we deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. as we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. your career at twilio is in your hands. join the twilio segment team as our next technical support engineer (p2). about the job we’re looking for a passionate technical support engineer with customer-facing experience, who loves helping people, solving complex problems, and wants to be a major factor in the success of our customers. this position is for someone who is technical and enjoys using multiple tools to solve complex implementation issues. you’re likely to interact with multiple languages, web frameworks, apis, data warehouses, sql queries, and many internal tools while troubleshooting customer questions. every problem is unique, and will often require collaborating with your colleagues or engineering teams. the main responsibility of a technical support engineer is to provide answers, share standard methodologies, and solve technical issues that segment customers are facing. customer interactions happen within zendesk, and also occasionally over phone calls (zoo...
Job summary the virtual assistant is responsible for ensuring backend tasks, client deliverables, and marketing activities are completed accurately and on time. qualifications - admin: 2 years (required) responsibilities - oversee delivery of all post-shoot client assets including photos, videos, floor plans, and cubicasa scans. - ensure all content meets internal quality standards and client expectations. - upload and share content using the correct delivery links and formats. - perform daily morning qc checks on edits before delivery. - follow up with the editor team to request or confirm fixes. - manage and update the master shoot list in notion. - assist with booking and updating appointments in the scheduling portal. - upload and update property videos on youtube. - create and publish youtube thumbnails as needed. - coordinate virtual staging and twilight requests, submit to editor platforms. - submit special requests via cubicasa as needed. - handle text and call communications via openphone. - support client inquiries, rescheduling, and edit requests professionally and promptly. - organize client and lead information in hubspot. - tag and categorize contacts appropriately for clear pipeline tracking. - log reshoots, missed deliverables, or errors in notion to ensure tracking and follow-through. - track monthly retainer clients deliverables, ensure quality and appointment scheduling for content days. skills - maintain a high level of professionalism and client service. - ensure all assigned tasks are completed on time with attention to detail. - take ownership ...
Title: business solutions support specialist requisition id: 215838 we are committed to investing in our employees and helping you continue your career at scotiatech. purpose the support engineer will be working in a cross functional technology team responsible for the bank's customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are following governing regulations, internal policies, and procedures. the incumbent should be a self-starter and be able to work independently with little or no supervision. they should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - contributes to a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. - experience coding in a professional environment, taking requirements from concept to production use. - ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences. - understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - troubleshoot production incidents, job failures, and provide support for production applications. - analyze and resolve incident ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor s...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from contactpoint 360 talent acquisition & hr expert | elevating human capital with effective strategies as our director of operations, you’ll lead the charge in making sure our daily operations run smoothly, exceed client slas, and keep our teams motivated and aligned. you’ll be the bridge between internal performance and external client satisfaction — and a key player in shaping our culture and success. - ensure daily operations surpass both internal expectations and external slas - directly lead team leaders and lops, overseeing kpis, service delivery, and client satisfaction - monitor production, service levels, and quality to proactively make adjustments - act as the main contact for clients, and collaborate with qa, it, finance, ta, hr and support areas - coach and develop your direct reports, fostering high performance - own client lifecycle resolution from end to end - create and maintain detailed operational reports and data-driven insights - drive results through kpi analysis and proactive action - ensure profitability through smart resource management - foster strong client relationships and visibility what we’re looking for - proven experience in bpo operations or similar leadership roles (+4 years) - exceptional communication, organization, and people management skills - kpi- and results-driven mindset - experience handling tenured teams and large-scale programs - strong analytical and reporting capabilities - calm, client-facing presence under pressure - a growin...
Join to apply for the agent role at iqor 1 month ago be among the first 25 applicants join to apply for the agent role at iqor location: medellin, antioquia, colombia posted date: 05/09/2025 we’re excited you’ve considered to be more with iqor. from ...
Unifycx is growing and we are looking for a quality assurance monitor to join our motivated and ambitious team in barranquilla, colombia. come be one of the pioneers at our newest location! what will you do? as a quality assurance monitor you will be...
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