Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close,...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Customer service supervisor location co-barranquilla posted date 2 hours ago(12/7/2023 2:00 pm) job id 2023-3011 # positions 1 category business support job summary the supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with team leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity responsibilities team supervision: serve as the “go-to” person on the customer service team, providing support and subject matter knowledge to other team members, as required. support team leads and agents on the escalations of questions and issues related to processes and brand standards. establish and administer team schedules to ensure the required coverage and service level compliance. work with team leads to prepare service level reports and pr...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, is a plus skills & co...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. **additional** responsibilities include**: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. - adhere to the working hours at the client sites or as determined by the auxis workforce. skills and experience: **experience**: - 2-4 years of technical support experience with a strong understanding of best pract...
Job summary: the customer service agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - confer with customers by telephone to provide information about products and services, to take modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and/or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays. - solicit sale of new or additional services or products, upsell. - review insurance terms with the ca...
Customer service team lead location co-barranquilla posted date 26 minutes ago(12/14/2023 4:27 pm) job id 2023-3012 # positions 2 category business support job summary the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. responsibilities team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. designs and implements process improvements. support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. monitor overall team workload and reallocate/delegate tasks as necessary t...
Account receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:23 pm) job id 2023-3044 # positions 3 category fao job summary as an accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate payment terms and schedules. monitor and analyze cash flow trends and aging reports to identify potential collection issues. recommend and implement strateg...
Job summary: are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a senior benefits analyst (tier 2) and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities: - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience: qualifications bachelor’s degree preferred (or equivalent experience) 2+ years in a benefits-related role, with experience supporting u.s.-based clients prior experience in a peo environment, especially in benefits or accounting, is a plus ski...
Job summary: the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product off...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Auditor location co-barranquilla | co-bogotá posted date 1 month ago(11/28/2023 7:26 am) job id 2023-2991 # positions 1 category fao job summary the auditor plays a vital role in conducting financial, operational, and compliance audits within the organization. work under the guidance of the audit manager and audit supervisor to evaluate internal controls, assess risks, and provide recommendations to enhance processes and mitigate risks. the auditor is responsible for executing audit procedures, documenting findings, and contributing to the preparation of audit reports. responsibilities execute audit procedures in accordance with established audit plans and objectives. evaluate the effectiveness of internal controls, risk management, and governance processes. review financial statements, operational processes, and compliance with regulations. identify control deficiencies, process inefficiencies, and areas of risk. document audit findings and prepare work papers in a clear and organized manner. assist in the preparation of audit reports, including recommendations for improvement. collaborate with team members to address audit findings and implement corrective actions. stay updated on relevant regulations, accounting standards, and auditing practices. utilize audit software and data analytics tools to enhance audit procedures. contribute to the development and improvement of audit programs and procedures. skills and experience technical thorough knowledge of auditing principles, practices, and methodologies. proficiency in using data analytics tools and audit software to anal...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Job summary: are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as a **senior benefits analyst (tier 2)** and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! **about the role**: as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. **responsibilities**: - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience: **qualifications**- bachelor’s degree preferred (or equivalent experience)- 2+ years in a benefits-related role, with experience supporting u.s.based clients- prior experience in a peo environment, especially in benefits or accounti...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, i...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, i...
Job summary are you a detail-oriented professional with a passion for benefits analysis and problem-solving? join our dynamic team as asenior benefits analyst (tier 2)and play a key role in ensuring the accuracy and integrity of our benefits processes. we’re a team that values collaboration, innovation, and continuous improvement. if you're ready to take your benefits expertise to the next level and make a meaningful impact, we’d love to hear from you! about the role as a senior benefits analyst (tier 2), you’ll be hands-on in analyzing and resolving benefit-related variances. you’ll collaborate closely with benefit carriers and internal teams to ensure timely and accurate resolutions, helping us minimize financial discrepancies and deliver exceptional service. responsibilities - investigate and resolve benefit variances documented in our crm system (client space) - build and maintain strong relationships with benefit carriers for efficient issue resolution - collaborate with benefits accounting and operations teams to ensure seamless communication - own the resolution process for benefit reconciliation discrepancies - conduct detailed audits of benefit plans as needed - recommend process improvements to management - maintain accurate documentation in line with records retention policies skills and experience qualifications - bachelor’s degree preferred (or equivalent experience) - 2+ years in a benefits-related role, with experience supporting u.s.-based clients - prior experience in a peo environment, especially in benefits or accounting, i...
Senior accounts receivable clerk location co-bogotá posted date 2 weeks ago(12/28/2023 3:08 pm) job id 2023-3041 # positions 1 category fao job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices promptly and professionally. monitor and manage outstanding receivables for multiple client accounts. ensure timely and accurate application of payments received. investigate and resolve discrepancies or issues related to payments and client accounts. as a subject matter expert, provide support and coaching to the more junior ar clerks with inquiries related to the ar process follow up with clients on overdue payments through calls, emails, or other communication channels. maintain accurate records of client payments, adjustments, and collection activities. collaborate with clients to establish and communicate paym...
Job summarythe individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing ("bpo") operations for assigned clients, both existing operations as well as newly migrated accounts.responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis' colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia.responsibilitiesongoing bpo managementprovide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes.serve as interface to client management on all related operational matters.maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory complia...
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