Cgi bogota, d. c. capital district, colombia join or sign in to find your next job join to apply for the power bi developer role at cgi cgi bogota, d. c. capital district, colombia 1 day ago be among the first 25 applicants join to apply for the powe...
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. we are one of the world’s largest digital banking platforms, serving millions of customers across brazil, mexico, and c...
The offer - opening within a company with a solid track record of success - a role that offers a breadth of learning opportunities - great work culture the job key responsibilities: - answering and assisting callers promptly no missed calls. - pre-billing tasks verify that scheduled caregivers have clocked in on time; follow up on any missing check-ins. - staffing open shifts coordinate and ensure all open shifts are covered. - managing high call volumes efficiently prioritize urgent cases and multitask effectively. - providing excellent customer service maintain a professional and empathetic approach. the profile requirements: - bilingual (english & spanish) essential to be able to effectively liaise with stakeholders in the region. - previous experience in homecare, healthcare staffing, or a call center environment preferred. - excellent communication skills and ability to multitask under high call volumes. - strong organizational and problem-solving skills. - reliable high-speed internet and a quiet workspace. - ability to work flexible hours, including nights and weekends. the employer our client is a home care agency specializing in providing private duty nursing and aide services directly to patients in their homes. to ensure seamless care, they need dedicated professionals to coordinate and staff cases during after-business hours (5 pm 9 am est) and weekends. required skill profession counselors, social workers, and other community and social service specialists...
** important ** watch this quick loom video on how to get hired: c1 english level is required, the selected candidate will be speaking strictly in english during their whole shift. please submit your resume and audio recording in english job id : vr800 job description: we are a virtual receptionist company based in the united states looking for skilled and professional virtual receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry. our clients include cleaning companies, electricians, plumbers, landscapers, and more. as a virtual receptionist, you will represent our clients as if you were part of their in-office team. you will greet callers warmly, answer questions based on our client's guidelines, and schedule appointments using their crm or scheduling platforms. training will be provided to ensure you can confidently and accurately handle customer inquiries. during calls, you will take detailed call summary notes, capturing the customer's contact information, reason for inquiry, and any other relevant details. after each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism. key responsibilities: - answer inbound calls with professionalism and a friendly tone. - follow client-provided scripts and standard greetings. - provide accurate responses to customer inquiries. - schedule appointments using client crms and scheduling platforms. - take detailed call summary notes while on the call. - send accurate and well-written call summ...
We are seeking a highly skilled director to lead the planning, scheduling, and optimization of workforce operations in our call center. the ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to maximize efficiency and revenue per lead and headcount. this role requires excellent interpersonal and leadership skills as it entails managing a team and extensive collaboration with our performance marketing, insights, and tech teams, in addition to the different operations teams. exceptional analytical capabilities, a proven track record in workforce management (wfm), and hands-on experience with dialing software are essential for success in this role. key responsibilities: 1. workforce management strategy and leadership develop and implement effective workforce management strategies to optimize resource planning and achieve kpis, including service levels, response times, and productivity. collaborate closely with operations, quality, and technology teams to align workforce strategies with organizational goals. design and optimize outbound dialing strategies, including experience with different dialing modes (predictive, progressive, preview) to improve connect rates. apply lead scoring and call prioritization methods to maximize conversion rates. define and track performance kpis for outbound operations, such as contact rate, conversion rate, drop rate, and agent efficiency. 2. workforce planning oversee short-term and long-term forecasting and resource planning based on histo...
We're hiring: executive assistant to founder & ceo (remote – full time) about the role we're looking for a super smart and fast executive assistant to support a founder who runs several companies across different industries. if you're great at solving problems, super organized, and can work independently without needing a lot of handholding, this could be for you. this role is a mix of business and personal support. you’ll be handling tasks like following up with investors, managing documents, booking travel, fixing property-related issues, and keeping everything moving. think of it as a mix between executive assistant and junior chief of staff. key responsibilities operational support - monitor ongoing tasks and keep track of what’s happening across multiple businesse: nothing should fall through the cracks. - stay up to date with what the founder is working on, what’s coming next, and what needs follow-up, without needing constant reminders. - manage and organize the founder’s notion workspace: update task lists, materials, and documentation regularly. - track incoming messages and emails highlight key items, follow up when needed, and take action when appropriate. communicate with internal and external contacts on behalf of the founder—confidently write, call, or message to get things done. problem solving & project execution - take full ownership of small and large tasks e.g., coordinate investor documents, manage hoa/property issues, set up meetings, or handle vendor research and communication. - solve problems independently: research, compar...
End user technical support analyst requisition id: 230203 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_purpose_** contributes to the overall success of the employee it services / etss ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. provide the best service to the internal users, following the market’s standards and the guidance provided by management. **accountabilities** + to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumbent will use all available resources to ensure a timely first call resolution rate. + provide first level triage and support for employees and employee computing systems. resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. facilitate request fulfillment processes. + the employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. + to manage the incident tracking system in a timely and effective manner to ensure ...
Work with a nationally ranked cpa and advisory firm that is passionate about what's next. aprio has 30 u.s. office locations, one in the philippines, and more than 2,100 team members that speak 60+ languages across the globe. by bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, aprio ensures clients are prepared for wherever life or business may take them. discover a top-rated culture, vast growth opportunities, and your next big career move with aprio. join aprio's tax team and help clients maximize their opportunities. aprio is a progressive, fast-growing firm looking for a tax associate to join their dynamic team. position responsibilities - apply strong technical tax accounting knowledge on consulting and compliance client engagements - prepare tax returns (forms 1065, 1120, 1120s, 1040, and 1041) - participate in the tax planning and consultation process for clients - engage in professional development activities, including training sessions and networking events, working closely with senior leadership requirements - insert 2+ years of public accounting experience - some exposure to the preparation of tax returns is ideal - degree in accounting or related field is strongly preferred - exceptional writing skills - strong accounting, analytical, technical, organizational, and multi-tasking skills - excellent presentation and communication abilities - construction experience is preferred why work for aprio whether you are just starting out, looking to advance into management, or sear...
Benefits and leave experience advisor **requisition id:** 211892 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. **accountabilities** + champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge + enters/processes employee leave status changes in hr systems throughout the leave process + ensures data accuracy and integrity of employee records through established internal control mechanisms + responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders + runs regular daily/weekly reports to assess performance against standard procedures and service level agreements (sla’s) + seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience + understands how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions + actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiv...
We take care of our employees, and they take care of our customers! become a member of a global community! the international logistics industry is an integral piece of the global trade puzzle; we make the world go round. global supply chain management is what we do, and at the heart of expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. expeditors is a global logistics company headquartered in seattle, washington. as a fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. our mission we recruit, train, and retain the very best logistics and technical experts the world over. we love to promote from within - more than 50 percent of our employees have been at expeditors for five years or more. our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! as a sales executive, you are responsible of building new relationships between expeditors and your prospective and target customers, which will include some of the most reputable companies both locally and globally. you will participate in the creation of value-added solutions for customer's logistics needs, including supporting diagrams and ...
Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. to date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. in a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. groupon is on a radical journey to transform our business with relentless pursuit of results. even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. the impact here can be immediate due to our scale and the speed of our transformation. we're a "best of both worlds" kind of company. we're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. principal site reliability engineer role overview: are you ready to take your expertise to the next level and make a meaningful impact on the reliability and scalability of mission-critical systems? as a principal site reliability engineer (sre level v/vi), you will play a central role in ensuring the performance, availability, and resilience of our platforms. in this position, you will go beyond maintaining systems by leading initiatives that redefine operational excellence. you will collaborate with diverse teams to implement cutting-edge technologies and best practices, foster a culture of reliab...
Benefits and leave experience advisor **requisition id:** 232646 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. **accountabilities** + champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge + enters/processes employee leave status changes in hr systems throughout the leave process + ensures data accuracy and integrity of employee records through established internal control mechanisms + responds to inquiries pertaining to specific employee leave events and answering escalated issues from differentstakeholders + runs regular daily/weekly reports to assess performance against standard procedures and service levelagreements (sla's) + seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience + understands how the bank's risk appetite and risk culture should be considered in day-to-day activities anddecisions + actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effec...
Benefits and leave experience advisor **requisition id:** 232646 we are committed to investing in our employees and helping you continue your career at scotiagbs **purpose** responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. as a member of the benefits & leaves experience team, will also be involved in gathering information to help resolve escalations where appropriate. **accountabilities** + champions a customer-focused culture to leverage broader bank relationships, systems, and knowledge + enters/processes employee leave status changes in hr systems throughout the leave process + ensures data accuracy and integrity of employee records through established internal control mechanisms + responds to inquiries pertaining to specific employee leave events and answering escalated issues from differentstakeholders + runs regular daily/weekly reports to assess performance against standard procedures and service levelagreements (sla's) + seeks opportunities to improve operational effectiveness, and propose recommendations to lead, managers, and senior manager, benefits & leaves experience + understands how the bank's risk appetite and risk culture should be considered in day-to-day activities anddecisions + actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness o...
Qa manual position description join cgi! do you want to be part of one of the five largest it and business process services companies in the world? at cgi, we are looking for a qa to join a major international banking sector project. requirements: - technical, technological, or bachelor degree in computer science, software engineering, or related fields. - conversational english (b2 level or higher). - 4+ years of experience in manual qa testing of web and api applications. - knowledge of behavior-driven development (bdd) framework-based acceptance criteria written in structured language (like gherkin) - strong knowledge of .net technologies and application architecture. - hands-on experience testing applications hosted on microsoft azure. - experience with azure services like app services, azure functions, azure sql, storage, logic apps, etc. - proficient in writing sql queries for data validation. - experience with api testing using tools like postman or similar. - working knowledge of azure devops (boards, pipelines) or similar alm tools. - solid understanding of sdlc, stlc, and defect lifecycle processes. - strong analytical and problem-solving skills. - excellent verbal and written communication skills. responsibilities: - analyze requirements, create detailed test cases, and execute manual test plans based on acceptance criteria. - perform end-to-end testing of web applications, apis, and azure cloud components - validate integration points across apis, databases, and external services. - identify, document, and track defects using defect ...
Fully remote- work from anywhere timezone- est or cst please upload your resume in english hi, we're search atlas! we're a rapidly growing seo software company and full-service digital agency that helps websites improve their google performance. from fortune 500 companies to silicon valley startups, our clients trust us to drive results. as a technical program manager at our saas company, you will be the connective tissue between engineering, product, and partner-facing teams. you will manage the full lifecycle of technical tickets, ensuring timely progress while translating partner concerns into actionable engineering work. responsibilities monitor, track, and guide the progress of all engineering tickets from intake to resolution translate partner technical issues into clearly defined engineering tickets act as a liaison between partner-facing teams and engineering, ensuring context and urgency are preserved facilitate prioritization discussions across stakeholders to align work with business and technical needs ensure proper tagging, assignment, and grooming of tickets within the tracking system provide regular reporting on ticket statuses, blockers, and delivery timelines document and refine internal ticket-handling processes for transparency and efficiency requirements 3+ years in a technical program manager role within saas background in engineering, technical support, or similar technical roles technical comprehension of saas architecture and apis project and task tracking using tools like clickup, jira or linear clear written and verbal communication...
Description work arrangement: fully remote – must have overlap with u.s. eastern time job type: independent contractor, full-time salary range: competitive; based on experience work schedule: monday–friday, 9 am – 5 pm est location: remote, open to candidates globally holidays observed: u.s. holidays + 14 pto days about pearl talent pearl works with the top 1% of candidates from around the world and connects them with the best startups in the us and eu. our clients have raised over $5b in aggregate and are backed by companies like openai, a16z, and founders fund. they’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. candidates we’ve hired have been flown out to the us and eu to work with their clients, and even promoted to roles that match folks onshore in the us. hear why we exist, what we believe in, and who we’re building for: why work with us? we’re not just another recruiting firm—we focus on placing candidates with exceptional us and eu founders who prioritize the long-term success of their team members. we also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat. about the client our client is a high-growth ai startup transforming pharmacy operations in the u.s. healthcare space. their flagship product is an ai pharmacy assistant that automates routine pharmacy tasks, enabling teams to focus more on patient care. already live in multiple u.s. pharmacies, their agentic ai systems are deeply embedded in pharmacy workflows and are reshaping the ...
Columbia, south carolina, overview founded in 1965 by mack pogue as lincoln property company, willow bridge property company is one of the united statesâ most respected full-service residential property companies, operating a successful portfolio in 75 markets. headquartered in dallas, texas, willow bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. to learn more, visit willowbridgepc.com. we create places people want to call home â” starting with you. with decades of proven success, willow bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the u.s. at willow bridge, our purpose drives everything we do. whether youâre launching your career or looking to take the next step, weâre here to support your growth with intention, flexibility, and real opportunities to make an impact. weâre currently hiring for a leasing & marketing professional â” someone who brings fresh thinking, follows through, and knows how to bring people together to get results. we value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. if you’re someone who believes in showing up with integrity, working collaboratively, and driving positive change, youâll feel right at home here. letâs grow together at willow bridge. responsibilities the responsibilities of the leasing & marketing professional are as follows: manage all aspects of the leasing process, including leasing apartments...
About dhl group and cre: dhl group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. we are an organization that is not just moving goods around, we have a very clear purpose, and we are: connecting people. improving lives. we provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain. corporate real estate (cre) at dhl group is responsible for more than 12,000 properties across all dhl group business units worldwide. this portfolio covers an area of more than 30 million m2 and is managed by around 1700 dedicated real estate experts worldwide. as our business keeps growing, we want you in our americas region. corporate real estate americas - that's us! together with our global colleagues, we offer excellent services along the property lifecycle commercial, construction and facility management for all dhl group properties in a sustainable way. we ensure that dhl group develops and grows in the future. ready to immerse yourself in the exciting world of cre? join the team and bring your expertise on board! as part of dhl group, you will be working with a global network of cre colleagues and benefit from a wide range of development opportunities. job purpose under the direction of the facilities manager responsible for overall facility coordination. work with vendors and facility management personnel while overseeing general facilities mainte...
We are bring it! we are a young, dynamic, and fast-growing professional services company driving digital transformation for our clients around the world. from bringing products to market to boosting productivity through the right technology and processes, the work we do is improving the way people work. to achieve this, we’re building a global, diverse team capable of tackling some of the most complex challenges of our time. we call this unique approach “360 success.” we are recognized as one of the fastest-growing and most successful companies on the inc5000 ranking in the united states, and we’re opening new offices around the world to continue growing, exploring, and diversifying. with more than 10 recognitions from our partners, we continue to strengthen our leadership in the markets where we operate. why you’ll excel in this role high-impact career: sell cutting-edge, customized erp solutions that transform how businesses operate—and see the results of your efforts in real time. autonomy & growth: drive your own territory strategy, own big-ticket deals end-to-end, and scale your career as our business—and your network—expands. collaborative environment: partner with top-tier solutions consultants and operations teams to deliver seamless demos and implementations. location requirement: this position is open exclusively to candidates residing in mexico or colombia . what you’ll do hunt & harvest leads: leverage your existing erp contacts, attend key industry events, and forge new alliances to build a robust pipeline. qualify opportunities swiftly with sharp discov...
Job summary as customer facing effectiveness (go-to-market) within our global go-to-market-capabilities (gtmc) team, you'll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using kpis for sales effectiveness, and ensure global alignment of incentive processes within the customer facing hub. responsibilities - design incentives: design, manage, and analyze incentive plans and focus on setting data-driven sales targets. - lead customer profiling and segmentation analysis ensuring a robust analysis to define target segments that are aligned with business objectives. - lead resource allocation and call planning analysis ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity. - engage countries: support countries in the localization of incentive plans by managing the allocation of targets to sales territories. - lead performance tracking and reporting: lead creation of dashboards, creation and analysis of kpis, to track and monitor sales force effectiveness and efficiency - drive global process excellence: ensure processes are aligned based on best practice ways of working to efficiently and effectively manage incentives. - maintain effective relationship with the end stakeholders within the allocated gbu and tasks – with an end objective to develop education and communication content as per requirement. - collaborate with other customer facing hub managers to ensure right data is being trac...
Job summary join us and be part of this journey towards greater opportunities and brighter futures. responsibilities - builds strong relationships with assigned clients and cnx business units. - serves as the primary concentrix it contact for the client and internal business units. - responsible for all client it communications and conflict resolution. - prime interface with client during outage and recovery management of all severity 1 & 2 incidents (on call support 24x7 for sev1). - deliver incident reports to clients per slas. - coordinate change management requests/approvals with client and cnx operations. - analyze outages; identifying trends and continuous improvement opportunities to reduce cost, reduce downtime, and increase customer satisfaction. - address client concerns in an efficient and timely manner. - chair - daily/weekly/monthly client calls, followed by written minutes and actions. - partner with transition manager during new business implementations to facilitate smooth turnover to the itsdm at "go live". - assist it solutions in understanding an existing account's complexity, technology infrastructure, and long-term strategy. - partner with asset and pricing teams to develop cost effective solutions. - understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in operations and client-facing meetings. - deliver premier account monthly reviews to program and account management. - support business during client qbrs. - deliver it initiatives in a timely manner, and withi...
Software engineer associate **requisition id:** 228757 **employee referral program – potential reward:** $0.00 we are committed to investing in our employees and helping you continue your career at scotiatech. **purpose** reporting to the senior manager, ensures smooth operation of applications by addressing user issues, analyzing problems, and implementing solutions. this role involves direct interaction with users, either internally or externally, to resolve software-related challenges. **accountabilities** + you will provide system analysis, object oriented design / programming, technical documentation, and support for existing and new applications and systems. + you will work with project teams to refine technical requirements and provide technical design and guidance based on industry best practices. + you will perform coding, unit testing, debugging, documenting and implementing of applications and scripts. + you will participate in estimation and planning of development efforts required for various projects and enhancements. + you will maintain, support and enhance existing applications. + you will participate in production issue analysis and perform root cause analysis for production issues and implementation issues. + you will assist the product owner, solutions architect and business analysts in discovering the current system behavior and provide recommendations on improving the current system. **education / experience / other information** + bachelor’s degree in computer science, engineering or related discipline. + you have at l...
- recession-proof industry providing the opportunity to give back - competitive compensation and benefits - industry training and advancement opportunities company overview rytech is a nationally recognized leader in the water damage industry. our principles are based on integrity and accountability. at rytech you get a unique opportunity to work with franchises across the country, third-party administrators, and carriers to create a seamless experience. if you love building relationships and creating quality results, rytech is the place for you! job summary a water mitigation technician is responsible for the daily service of mitigation assignments, new referrals, and existing, as well as customer and manager communications to accomplish their duties. responsibilities - be available by phone and email during scheduled on-duty hours - communicate daily with the operations manager/assistant ops manager - maintaining a company-issued vehicle - fleet vehicle handbook, sds sheet, equipment, consumables, vehicle maintenance - maintain a daily update of all files in the mica app - be available 24/7 when working on-call rotation - communicate daily with customers/insurance personnel qualifications - experience working with insurance claims is a plus - excellent communication and customer service skills - willing to travel in times of need - cat situations - helping other areas - must be knowledgeable of ipad features - must be able to listen and follow directions - must be able to lift and maneuver heavy equipment/contents compensation: $2...
Requisition id: 230203 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the employee it services / etss ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. provide the best service to the internal users, following the market’s standards and the guidance provided by management. accountabilities - to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumbent will use all available resources to ensure a timely first call resolution rate. - provide first level triage and support for employees and employee computing systems. resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. facilitate request fulfillment processes. - the employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. - to manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information wit...
Join the team as our next manager, noc for twilio’s network operations team. about the job twilio is looking for a seasoned manager to join our noc team. the noc is responsible for monitoring the performance of our carrier partner network and troubleshooting carrier-related issues across voice, sms, and identity services. the noc works tirelessly to ensure that our carrier partner network provides the high quality and high performance that twilio’s customers expect. responsibilities in this role, you’ll: lead and coordinate the day-to-day operations of a team of noc engineers, ensuring 24/7 availability and on-call coverage. act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents. oversee real-time monitoring and alerting for voice, sms, and identity service quality, continuously improving detection, automation, and incident response. manage customer-facing reports and documentation for high-severity incidents while ensuring accurate internal process documentation. collaborate cross-functionally with incident command, operations, support, product, engineering, and business development teams to enhance service monitoring and incident management. identify and drive automation initiatives to streamline noc operations, working closely with software engineers to develop necessary tools. hire, mentor, and retain a high-performing, customer-focused team while driving continuous training and performance reviews. foster a culture of transparency, collaboration, and respect across teams....
Requisition id: 231513 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. purpose contributes to the overall success of the employee it services ,it&s; globally ensuring specific individual goals, plans, initiatives are executed, delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. to facilitate and maintain security permissions as per bank policies on user accounts and applications via add, delete and changes of user memberships, group memberships and access levels on all supported environments. accountabilities - champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. - to maintain current security permissions as per bank policies on user accounts and applications via add, delete and changes of user memberships, group memberships and access levels on all supporting environments. the incumbent will be knowledgeable in environment(s) for which they are responsible. assist with all access and permission issues that may arise. - to provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. the incumben...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. what will you do assume respons...
Customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions...
Join to apply for the account executive role at growth troops 23 hours ago be among the first 25 applicants join to apply for the account executive role at growth troops this range is provided by growth troops. your actual pay will be based on your s...
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