Filtros
Fecha de publicación
Experiencia laboral
Tipo de empleo
94 vacantes

Trabajo en

94 vacantes
Recibe ofertas de empleo por email.
Resultados de la búsqueda:

BUSINESS ANALYST

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience, and background. we celebrate our div...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...


WORKFORCE MANAGEMENT SENIOR ANALYST

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description: the workforce management application consultant utilizes their domain expertise in workforce management to work side-by-side with the wfm business consultants to assist nice wfm customers with driving value realization and increased system adoption. the application consultant provides design guidance and application expertise to steer transformation and successful roll-outs. the application consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the wfm solution. building long-term relationships with customers and becoming a trusted advisor is the key success criteria for this role. the vrs consulting team will manage the customer relationship and individual engagements with a strong focus...


IT SOFTWARE PROJECT MANAGER

Direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… company description: sutherland is seeking a project manager to join our team and lead projects for nice software solutions, one of the largest it solutions multinational companies in the world. this role involves planning and controlling various activities required to deliver projects on time, within budget, and at the required quality level. if you have a proven track record in project management and a passion for delivering excellence, we want to hear from you! job description: end-to-end project management, including: scope, time, cost, and quality management. human resource, communications, and risk management. stakeholder (internal & external) management. oversee all project phases: initiation, planning, execution, monitoring & control, and closing. utilize nice project management methodology, tools, and templates to define tasks, prepare plans, and monitor progress. manage project scope, resolve issues proactively, and provide mitigation plans. act as a single point of contact for assigned projects, representing nice in internal and external forums. assist clients with roadmap development and strategic planning to maximize roi. ensure timely and accurate project status reporting to stakeholders. manage project-related revenue and forecasting, keeping management systems updated. continuously assess and improve project management methodologies and delivery quality. engage wit...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Company description we are one sutherland - a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible of planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables s...


NICE - CLOUD OPERATIONS ENGINEER

Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the nice - cloud operations engineer role at sutherland company description we are one sutherland — a global team committed to creating breakthrough solutions. our diverse workforce thrives in an inclusive environment that celebrates different perspectives. sutherland is an equal opportunity employer dedicated to fostering a positive and professional work environment. job description perform operational duties including application server health checks and service recycling. identify and resolve operational issues such as batch failures, network issues, and client data feed errors. monitor server performance, memory utilization, cpu, file systems, databases, and batch jobs. maintain operational documentation, including incident tracking and run books. produce metric reports, including daily production status updates. review client support tickets and requests within service slas. resolve level 2 and level 3 issues related to application support, databases, and data center operations; document issues in the support portal. provide on-call support outside regular hours and during non-prime shifts. qualifications 2+ years of application or production support experience in cloud-based hosting, management, and performance tuning under high availability slas. experience with aws, gcp, or azure is advantageous. knowledge of etl processes is a plus. proficiency with unix, linux, windows, tomcat, ssh, and basic scripting. experience ...


NICE - TECHNICAL ACCOUNT MANAGER

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description the technical account manager (tam) is a trusted advisor to nice’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the customer’s priorities and nice’s business objectives. the tam is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. the tam is required to be a subject matter expert in the nice solutions deployed at their designated clients and ensure maximum value is achieved from the nice solution. you will be the primary interface between the customers and nice’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations. the tam is an e...


ASSOC MGR-ACCOUNT MANAGEMENT

Descripción de la empresa about sutherland artificial intelligence, automation, cloud engineering, advanced analytics — these are our core expertise and key factors of success for business leaders. we collaborate with iconic brands worldwide, offering market-leading technology and business process excellence. we have created over 200 inventions patented across ai and other critical technologies. our advanced products and platforms drive digital transformation, optimize business operations, reinvent experiences, and pioneer new solutions, all delivered through a seamless “as a service” model. we provide businesses with new keys to success, tailored to their unique dna by combining human expertise and artificial intelligence. this digital chemistry unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo associate managers in this role will: keep management updated: relay vital information through timely and accurate reports. impact the bottom line: develop effective strategies based on data analysis and keen observations. define sutherland’s reputation: oversee performance and service quality, ensure customer satisfaction, and provide coaching and feedback to csrs. strengthen relationships: communicate effectively with clients and team members, understand needs, resolve issues, and meet expectations. take the lead: monitor work queues/emails, report outages, perform root cause analysis, drive kpi improvements, meet sla and client satisfaction goals, and part...


WORKFORCE MANAGEMENT SENIOR ANALYST

Company description we are one sutherland — a global team dedicated to creating innovative solutions. we value diversity in thought, experience, and background, and promote an inclusive work environment. sutherland is an equal opportunity employer committed to a positive workplace culture. founded in 1986, we have grown into a leading provider of business process and technology management services, offering analytics-driven solutions that support the entire customer lifecycle. job description the workforce management application consultant applies their expertise in workforce management to collaborate with wfm business consultants, assisting nice wfm customers in realizing value and increasing system adoption. they provide design guidance and application expertise to facilitate transformation and successful roll-outs, ensuring customers optimize their technology use and maximize the wfm solution's potential. building long-term customer relationships and becoming a trusted advisor are key to success. the vrs consulting team manages customer relationships and engagements, focusing on operational excellence, strategic impact, and supporting the growth of the value realization services team. ensure successful delivery of contact center performance improvements through workforce management recommendations, resulting in high customer satisfaction. develop and maintain strong relationships with customers to ensure ongoing satisfaction. provide expert guidance on workforce management best practices to optimize system usage. facilitate application design workshops, including configu...


PROFESSIONAL - GTI SPECIALIST

Company description about sutherland: artificial intelligence, automation, cloud engineering, and advanced analytics are our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we have created over 200 inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. our goal is to provide new keys for our clients' businesses, their people, and their customers. we tailor proven and rapid solutions to fit their unique dna, combining human expertise and artificial intelligence to develop digital chemistry that unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description professionals in this role will: be the expert: deliver world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. support troubleshooting and maintenance of core infrastructure. assist in the ramp-up activities for new and existing business, fostering relationships between the it department and service delivery programs. maintain, analyze, troubleshoot, and repair desktop and laptop systems, peripherals, and mobile devices (android, apple, microsoft). document, maintain, upgrade, or replace hardware and software. ...


PROJECT MANAGER - SOFTWARE SOLUTIONS IMPLEMENTATION

Project manager - software solutions implementation sutherland bogota, d.c., capital district, colombia 5 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. company description we are one sutherland — a global team committed to creating innovative solutions. our diverse workforce thrives in an inclusive environment. sutherland is an equal opportunity employer promoting a positive work culture. founded in 1986, we are a leading provider of business process and technology management services, supporting the entire customer lifecycle with analytics-driven solutions. job description the project manager will perform duties including: managing projects end-to-end, including scope, time, cost, quality, communications, procurement, and stakeholder management overseeing all project phases: initiation, planning, execution, monitoring, and closing utilizing nice project management methodologies, defining tasks, preparing plans, monitoring progress, and managing scope and team performance serving as the main contact for projects, representing nice in forums, and advising clients on roadmaps and roi maximization proactively managing issues, providing visibility, and escalating as needed reporting project status to stakeholders, managing revenue and forecasts, and assessing project outcomes contributing to the project management community and methodology improvements qualifications proficient in english (b2 or higher) at least 5 years of experience managing teams and projects, including with international clients experience in softwar...


ACTIMIZE SOFTWARE ENGINEER

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

job description: sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice actimize program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. job description the software engineer performs a wide range of duties including some or all the following: prepares and integrates actimize solutions enhance existing solutions to match client requirements by configuring and customizing software using actimize software, sql / postgresql and other technologies determines technical feasibility by evaluating requirements and analysis as well as proposed solutions tests and troubleshoots software solutions, configuratio...


[I-874] | NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE

Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer’s information technologies (ldap,...


PRACTICANTE EXPERIENCIA DEL EMPLEADO - ESTUDIANTE ADMINITRACION DE EMPRESAS (R416)

Sutherland está buscando a una persona organizada y orientada a objetivos para unirse a nuestro equipo como practicante de experiencia del empleado. somos un grupo de personas motivadas y solidarias. si estás buscando desarrollar una carrera gratificante y confías en que tienes las habilidades y la experiencia para ayudarnos a tener éxito, ¡queremos trabajar contigo! el pasante apoyará al equipo de experiencia de nuevos empleados en todas las actividades del departamento incluyendo • apoyar los pulse checks, actividades de las clases para verificar experiencia en las 3 etapas de un nuevo empleado • apoyo en actividades de graduacion de clases, recepciones y ayuda en la logistica • hacer reportes mensuales de las actividades realizadas • participacion en actividades dinamicas enfocadas en el bienestar • brainstorming ideas para eventos e iniciativas del departamento • cubrimiento de la experiencia en los primeros 90 dias de un empleado recien ingresado lo que buscamos • estudiante de administracion de empresas, ingenieria industrial o carreras relacionadas • proactividad, organizacion, entusiasta y actitud colaborativa • manejo del paquete office • excel intermedio • comunicacion asertivael equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: universidad / carrera profesional - años de experiencia...


(DN622) TECHNICAL SUPPORT ENGINEER LV2

Sutherland is seeking a technical support engineer lv2 to join our team. as a technical support engineer lv2, you will provide high-level technical support to customers and internal stakeholders, troubleshoot complex issues, and collaborate with cross-functional teams to resolve problems. your primary focus will be on delivering exceptional customer experience, resolving technical issues efficiently, and maintaining a strong understanding of sutherland's products and services....


UAX873 NETWORK ENGINEER

Company description we are sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice's products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice's customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description the mos pse performs a wide range of duties including some or all the following: - provide l1/...


E230 | TECHNICAL SUPPORT REPRESENTATIVE

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks: - communicate complex information in a simplified and clear manner. - be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with product, program, marketing and engineering teams. - act as cost...


[KJL225] BANKING REPRESENTATIVE! WAH BASED OF PERFORMANCE!

Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...


DK969 - BILINGUAL CUSTOMER SERVICE SPECIALIST NO PREVIOUS EXPERIENCE REQUIRED!

Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!...


[DF373] SR SPECIALIST HR SHARED SERVICES

Company description: are you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team! job description: global hr shared services sr specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the hr shared services team. this role collaborates with digitization, process improvement, and the implementation of robotic process automation (rpa) to enhance efficiency and service delivery. the position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries. key responsibilities: - collaborate withprojects aimed at enhancing ghrs processes through digitization, automation (rpa), and continuous improvement initiatives. - process ghrs ticketsincluding but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others. - identify opportunities to streamline operations and improve service delivery metrics across the global hr shared services function. - conduct regular audits to ensure team adherence to inter...


(A-033) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Sutherland barranquilla esta buscando el mejor talento como customer service representative para la campaña de remitly, tu misión será resolver inquietudes, manejar requerimientos y ofrecer soluciones efectivas a clientes internacionales. no necesitas experiencia solo un solido nivel de inglés mínimo b2 🏹 habilidades - servicio al cliente - empatía - escucha activa - extrovertido 📍 ¿dónde estamos ubicados? carrera 68 #77–22 (detrás del zoológico de barranquilla) 📆 horario de entrenamiento presencial con un entrenamiento de 3 semanas en horarios rotativos de 6 a.m - 2 p.m o de 2 p.m - 10 p.m 💰 ¿qué ofrecemos? - $2.150.000 + bonos...


BANKING REPRESENTATIVE! -WAH BASED OF PERFORMANCE! -(KNF-742)

Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - años de experiencia - idiomas: inglés...


(BZE594) | BILINGUAL CUSTOMER SERVICE SPECIALIST - NO PREVIOUS EXPERIENCE REQUIRED!

Looking to start your career within the banking industry? you can have the ideal opportunity at sutherland, a leading multinational bpo company that has as a client one of the most important banks in the us! all you need is: - availability to work on site - advanced english level (b2) - the best attitude and willingness to help customers to serve their needs and reach their financial goals we offer you: - $2.500.000 base salary - up to $600.000 bonus - 42 hours per week - 2 days off (sundays are always off) - 70k card allowance for food - work from home based on performance - direct contract with sutherland - all the legal benefits of a long-term contract - growth opportunities and much more!! - a great work environment apply now and spread the word with your friends and family!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - años de experiencia - idiomas: inglés...


PP426 | NICE - SPM ICM HYBRID ENGINEER

Company description: we are sutherland— a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. nice employees are highly motivated, self-starters who thrive on achieving success after success for our customers. nice’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. to be effective with nice’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. we pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. this is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market. job description: the nice sales performance management products focus on improving the sales product...


NICE - SOTFWARE IMPLEMENTATION ENGINEER - WFM PSE - (WZ-223)

Company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they're our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we've created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description the wfm professional services engineer has the following duties: - installation and configuration of nice software solutions at customer's site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. - resolve technical issues related to application implementation and supports trouble shooting of product functionality. - integrate nice software solutions to customer's information technologies (ldap,...


TECHNICAL SUPPORT REPRESENTATIVE L1

full-time Tiempo completo

Job description we are seeking a highly motivated technical support engineer to join our dynamic team. as a technical support engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to iot devices and web applications. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. your main tasks : communicate complex information in a simplified and clear manner. be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. collaborate with product, program, marketing and engineering teams. act as costumer voice and define and implement innovative solutions. provide outstanding customer support using tools such as zendesk, jira, confluence salesforce. qualifications advanced english level. both verbal and written (b2 or higher) full time availability availability to work onsite (bogotá – torre krystal) in a fast-paced environment. bachelor’s degree or studies in technology or equivalent experience in technical support is a must basic understanding of supporting and using windows and linux operating systems understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs basic knowledge on technical support using tools such as zendesk, jira, confluence, salesforce, servicenow. excellent communication skills: verbal, written, ...


[ER-413] | SR SPECIALIST HR SHARED SERVICES

Company description: are you ready to make an impact? sutherland is seeking a reliable and detail-oriented person to join our dynamic team and play a key role in supporting hrss operations across the latam region, with a focus on mexico and colombia. as a global hr shared services sr specialist, you will be at the forefront of overseeing assigned tickets and ensuring compliance with local regulations while making a direct impact on our business success. if you are a detail-oriented, proactive professional with a passion for hr processes and commitment to excellence, we want you on our team! job description: global hr shared services sr specialist is responsible for leading and supporting strategic initiatives that drive operational excellence across the hr shared services team. this role collaborates with digitization, process improvement, and the implementation of robotic process automation (rpa) to enhance efficiency and service delivery. the position also ensures compliance through regular audits and supports the resolution system transactions and employee lifecycle queries. key responsibilities: - collaborate withprojects aimed at enhancing ghrs processes through digitization, automation (rpa), and continuous improvement initiatives. - process ghrs ticketsincluding but not limited to pay rate changes, employee transfers, promotions, bulk data uploads, among others. - identify opportunities to streamline operations and improve service delivery metrics across the global hr shared services function. - conduct regular audits to ensure team adherence to internal poli...


ACTIMIZE SOFTWARE ENGINEER

Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...


CLOUD SUPPORT ENGINEER

Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...


Boletín de vacantes

Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo

Puede darse de baja en cualquier momento.
trabajosonline.net © 2017–2021
Más información