We are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it...
Company description we are one sutherland. a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diver...
Company description: about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results job description: you are also expected to: 1. establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; 2. produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; 3. identify the training needs that will equip the staff with fundamental skills and knowledge; 4. have a thorough understanding of the various ...
Company description: about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results job description: you are also expected to: 1. establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; 2. produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; 3. identify the training needs that will equip the staff with fundamental skills and knowledge; 4. have a thorough understanding of the various ...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: we are seeking highly motivated customer support personnel to join our dynamic team. as customer support personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project. job responsibilities: communicate complex information in a simplified and clear manner. demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. understand and empathize with customers when interacting with a wide range of different personality types. act as the customer voice and define and implemen...
Software integration engineer java & sql sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate the underlying technical details of customer requirements to the functional level with the help of his technical expertise and proprietary products available at nice actimize. his expertise will be preferable of an excellent understanding of the java 8/11 language, will be able to administer jvm (tomcat, jboss, websphere, among others), will have sufficient knowledge to administer at basic level oracle/sql-server database engines in linux or windows server environments, will also be able to write and read sql with performance-scope. job description determines technical feasibility by evaluating requirements and analysis as well as proposed solutions. prepares and installs solutions by determining and designing system specifications, standards, and programming. enhances existing solutions to match client requirements by configuring and customizing software using actimize software, sql, and other technologies. tests and approves software solutions, configurations, and customizations. provides information by collecting, analyzing, and summarizing development and service issues. utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. collaborates and adds value through participation in peer code reviews, providing comments and suggestions. provides reliable solutions to a variety of problems using sound problem...
Practicante experiencia del empleado - estudiante comunicacion social sutherland está buscando a una persona atenta y orientada a objetivos para unirse a nosotros como pasante del equipo de experiencia del empleado. somos un grupo de individuos motivados y trabajadores. si estás buscando desarrollar una carrera satisfactoria y confías en que tienes las habilidades y la experiencia para ayudarnos a tener éxito, ¡queremos trabajar contigo! responsabilidades: edición de video participación en eventos de engagement creación de contenido audiovisual brainstorming ideas para eventos e iniciativas del departamento requisitos: estudiante de comunicación social, comunicación y periodismo, publicidad o marketing experiencia en audiovisuales manejo en programas como canva o similares espontaneidad y creatividad inglés básico flexibilidad horaria #j-18808-ljbffr...
Sutherland is seeking a reliable and detail-oriented person to join us as gti intern. we are a group of driven and hard-working individuals. if you are looking to complete the practices demanded in your career and are confident you have the skills and experience to help us succeed, we want to work with you! sutherland is seeking an attentive and goal-oriented person to join us as a senior specialist for it. you are joining sutherland global services, a global business transformation company offering an integrated set of back-office and customer service support services. one of the largest, independent transformation companies in the world, sutherland serves marquee clients in major industry verticals. with our head office in rochester, new york, usa, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe. if you are an it specialist looking for a global career, do not miss this opportunity at sutherland! key responsibilities: provide the required support to the management team in ensuring seamless operation and support to the customers. provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction. efficient problem resolution and maximize the system availability. review frequently faced system problems and work on the improvements. identify pressure points and minimize risks. contribute towards automation and minimizing issues by improving technology and reducing ownership costs. strictly adhere to the set procedures and...
Somos sutherland — un equipo global donde todos trabajamos juntos para crear soluciones innovadoras. nuestro personal ha prosperado en un entorno de diversidad de pensamientos, experiencias y antecedentes. celebramos nuestra diversidad y la acogemos de todo corazón. sutherland es un empleador que ofrece igualdad de oportunidades. promovemos un ambiente de trabajo positivo al comportarnos de manera profesional y ayudarnos mutuamente a lograr nuestro objetivo del equipo sutherland. sutherland fue fundada hace 35 años (1986). desde entonces, nos hemos convertido en un proveedor global líder de servicios de gestión de procesos de negocio y tecnología, ofreciendo un portafolio integrado de soluciones de back office y atención al cliente impulsadas por análisis, que apoyan todo el ciclo de vida del cliente. descripción del empleo en sutherland estamos en búsqueda de un practicante para nuestra área de tecnología. tus principales responsabilidades incluyen: monitoreo de inventarios despliegues de pisos de operaciones instalación de equipos y software mantenimiento preventivo y correctivo a equipos requisitos: • estudiante de ingeniería de sistemas, comunicaciones, electrónica o carreras relacionadas. #j-18808-ljbffr...
Descripción de la empresa sutherland está buscando a una persona atenta y orientada a objetivos para unirse a nosotros como pasante del equipo de experiencia del empleado. somos un grupo de individuos motivados y trabajadores. si estás buscando desarrollar una carrera satisfactoria y confías en que tienes las habilidades y la experiencia para ayudarnos a tener éxito, ¡queremos trabajar contigo! descripción del empleo serás responsable de: edición de video participación en eventos de engagement creación de contenido audiovisual brainstorming ideas para eventos e iniciativas del departamento requisitos estudiante de comunicación social, comunicación y periodismo, publicidad o marketing experiencia en audiovisuales manejo en programas como canva o similares espontaneidad y creatividad inglés básico flexibilidad horaria #j-18808-ljbffr...
Company description: sutherland está buscando a una persona organizada y orientada a objetivos para unirse a nuestro equipo como practicante de experiencia del empleado. somos un grupo de personas motivadas y solidarias. si estás buscando desarrollar una carrera gratificante y confías en que tienes las habilidades y la experiencia para ayudarnos a tener éxito, ¡queremos trabajar contigo! job description: el pasante apoyará al equipo de experiencia de nuevos empleados en todas las actividades del departamento, incluyendo: apoyar los pulse checks y actividades de las clases para verificar experiencia en las 3 etapas de un nuevo empleado. apoyo en actividades de graduación de clases, recepciones y ayuda en la logística. hacer reportes mensuales de las actividades realizadas. participación en actividades dinámicas enfocadas en el bienestar. brainstorming ideas para eventos e iniciativas del departamento. cubrimiento de la experiencia en los primeros 90 días de un empleado recién ingresado. qualifications: estudiante de marketing, psicología, trabajo social o carreras relacionadas. experiencia en audiovisuales. proactividad, organización, entusiasta y actitud colaborativa. manejo del paquete office. excel avanzado. buenas habilidades de redacción para creación de contenido y comunicaciones. comunicación asertiva. #j-18808-ljbffr...
Descripción de la empresa sutherland is seeking a reliable and detail-oriented person to join us as gti intern. we are a group of driven and hard-working individuals. if you are looking to complete the practices demanded in your career and are you confident you have the skills and experience to help us succeed, we want to work with you! descripción del empleo sutherland is seeking an attentive and goal-oriented person to join us as a senior specialist for it. you are joining sutherland global services, a global business transformation company offering an integrated set of back-office and customer service support services. one of the largest, independent transformation companies in the world, sutherland serves marquee clients in major industry verticals. with our head office in rochester, new york, usa, you will be part of our continuously growing number of 38,000 professionals from over 61 global delivery centers around the globe. if you are an it specialist looking for a global career, do not miss this opportunity at sutherland! as a senior specialist for it, you will set the path to success by ensuring that all workstations are accessible for the organization’s day-to-day operations. requisitos key responsibilities: provide the required support to the management team in ensuring seamless operation and support to the customers. provide time critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction. efficient problem resolution and maximize the system availability. review the frequently faced system prob...
Company description: about sutherland: artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: professionals in this role get to: be the expert: delivery of world-class customer support and service in the maintenance and repair of desktops, laptops, and mobile devices. support the troubleshooting and maintenance of core infrastructure. assist in the ramp activity of new and existing business, and champion the relationships between the it department and our service delivery programs. maintain, analyze, troubleshoot, and repair desktop and laptop computer systems,...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. descripción del empleo as a team manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. you are also expected to: establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations. produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line. identify the training needs that will e...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description deliver high-quality application training on nice products to customers in classroom and virtual classroom over multiple time zones and locations focus on the business value that the customer gains from the products and solutions, especially in the contact center and back office deliver application configuration services according to customer business processes and requirements work closely with the project team to ensure delivery that is consistent with commitments and expectations learn new products, features, and tools as they are rolled out by the organization apply effective techniques and methods to create an environment in which learning can succeed follow administrative procedures as required, including preparations and wrap-up develop training content in various formats promote va...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an attentive and goal-oriented person to join us as a software engineer for the nice systems program who can translate to the functional level the underlying technical details of customer requirements with the help of his technical expertise and proprietary product available at nice actimize. his expertise will be composed of excellent understanding of the java 8/11 language, will be able to administer jvm (tomcat, jboss, websphere, among others), will have the sufficient knowledge to administer at basic level oracle/sql-server database engines in linux or windows server environments, will also be able to write and read sql with performance-scope. the software engineer performs a wide range of duties including some or all the following: determines technical feasibilit...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking application and system monitoring engineer to take our existing cloudops monitoring to the next level. in this position, you will be working with a multitude of modern tools and technologies to properly and efficiently build the next generation of monitoring systems as well as troubleshoot and resolve issues in our development, test, and production environments. the ideal candidate has to have the ability to work in a dynamic and complex software build environment and will also be an energetic self-starter with a passion to build, innovate, and achieve excellence. subject matter expertise: experience implementing predictive and detailed monitoring. expert in linux command line. design, architect and implement secure and highly available monitoring infrastructure. enha...
Direct message the job poster from sutherland talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… description: this is a job offering for an inside sale's person who will sell to all nice customers, globally. we are looking for a talented and experienced services sales professional that can promote and drive maximum value with the nice’s value realization services (vrs) portfolio for existing and new customers across the various nice regions. the nice vrs offering helps customers keeping the systems available and performing as expected. the sse is the primary driver of sales relating specifically to this distinct service. the individual will be highly motivated, entrepreneurial, independent and able to own the entire sales process from first contact through expansion and renewal. services offered: education services: application consulting, end user and administration training advanced services: developer support services, special customizations, data migration, technical consultancy renewals: value realization services renewal. portfolio that includes: managed application services, managed operation services, aps/ noc, business consulting responsibilities: drive sales opportunities while working in an overlay sales model to leverage the existing nice sales organization infrastructure. deliver on organizational strategy with the nice vrs model to instigate and drive positive change. develop a go-to-market (gtm) strategy for services sale's renewals and maintain continuous (vrs...
Company description sutherland is seeking a motivated, passionate, and goal-oriented person to join us. if you have a friend looking to build a fulfilling career, we want to work with them! job description here you will be able to refer your friends! note: in the 'recommendation' section, do not forget to add the city of your referral and the campaign they are interested in. if you want to refer someone located in bogotá or a different city, please go to: https://smrtr.io/cjqpw if you want to refer someone to our it roles, please go to: https://smrtr.io/cjqdr qualifications bilingual (b2) english level or higher full-time availability and the best attitude additional information all your information will be kept confidential according to eeo guidelines. if you have any questions about our referral program, feel free to send us an email at refercolombia@sutherlandglobal.com . #j-18808-ljbffr...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering...
Sutherland bogota, d.c., capital district, colombia talent acquisition manager // head hunter // technical profiles it & digital industry // talent attraction // high management recruitment // americas… data scientist overview: actimize premier is seeking a data scientist to design, develop, and optimize cutting-edge algorithms and machine learning solutions for financial fraud prevention and anti-money laundering (aml) applications. you will work on behavioral analytics and machine learning models while mentoring junior team members and collaborating closely with cross-functional teams. this role provides an opportunity to contribute to innovative, impactful products at the forefront of financial crime prevention technology. key responsibilities: develop and optimize advanced machine learning models and algorithms for fraud detection and aml applications. mentor and guide junior data scientists and analysts, fostering a collaborative and high-performance team environment. leverage cloud platforms (aws, azure, google cloud) to implement scalable ai/ml solutions. contribute to the design and implementation of core algorithms, mathematical models, and data-driven solutions. explore and apply emerging technologies such as generative ai to enhance fraud detection capabilities. collaborate with product managers, engineers, and other stakeholders to translate business requirements into robust technical solutions. perform statistical analysis, data mining, and visualization using tools like python or r. drive innovation by researching and integrating the latest advancements in dat...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage, and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adherin...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an analytical and attentive person to join us as professional services engineer. the successful candidate will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. the engineer should be able to draft the plan, outline the checks, deploy, and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. responsibilities implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products....
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: this is a job offering for an inside sales person who will sell to all nice customers globally. we are looking for a talented and experienced services sales professional that can promote and drive maximum value with the nice’s value realization services (vrs) portfolio for existing and new customers across the various nice regions. the nice vrs offering helps customers keep the systems available and performing as expected. the sse is the primary driver of sales relating specifically to this distinct service. the individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal. the nice vrs portfolio includes: education services: application consulting, end user and administration training advanced...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: sutherland is looking for project managers who want to benefit from a great onboarding program, work environment, job stability and professional growth opportunities working with multicultural teams all over the globe for one of the biggest it solutions multinationals in the world, nice software solutions. the project manager is responsible for planning and controlling the diverse activities required to deliver projects to final customers on time, on budget, and with the required quality, despite risks and issues. lead activities to foresee risks and issues and create the required mitigation plans. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! main responsibilities and deliverables: end-t...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! implement and deploy nice systems solutions for customers. provide l1/l2 s...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our div...
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