As sena intern for the customer experience (cx) 4pl team, you are responsible of support several assigned 4pl accounts or teams, taking the responsibility of the efficient and correct assigned tasks execution. key responsibilities: to monitor data qu...
Cuéntanos, ¿por qué eres el candidato ideal para esta oferta? 0 caracteres de 2,000 para crear la alerta debes aceptar los términos y condiciones y el aviso de privacidad. inscríbete en elempleo. com y aplica a miles de ofertas de las mejores empresa...
¿estás listo para transformar tu pasión por las ventas y unirte a nuestro equipo de alto rendimiento? ¡esta es tu oportunidad! en sla corp estamos en busca de un asesor de ventas con habilidades excepcionales de comunicación, una actitud proactiva y trabajo en equipo […] sportline, nike, under armour, kicks, converse, swissbrand, jhonston&murphy;, rockport, super outlet y mercado del calzado […] en este rol clave, deberás cumplir con todas las actividades enfocadas al cumplimiento de los indicadores comerciales individuales y de la tienda, y la ejecución de las tareas operativas de la tienda...
Agente de soporte ti – presencial | yumbo, valle del cauca […] un profesional técnico o tecnólogo en carreras afines a ti, con al menos 1 año de experiencia brindando soporte técnico, instalando software y resolviendo incidencias mediante mesa de ayuda […] atención y resolución de tickets de soporte técnico monitoreo y seguimiento de incidentes, garantizando cumplimiento del sla escalamiento oportuno de incidentes complejos gestión eficiente de requerimientos tecnológicos y adquisición de recursos administración de plataformas y herramientas como: […] dropbox, anydesk, logmein, portales rappi/didi...
📌 ¿vives en cali y te apasiona la tecnología, el soporte operativo y liderar equipos? ¡esta es tu oportunidad para impulsar tu carrera! estamos en la búsqueda de un coordinador de mesa, un perfil clave para asegurar la eficiencia operativa y tecnológica en nuestros puntos de venta. tu misión será liderar la mesa de ayuda, administrar la plataforma pos manager (icg) y garantizar que todos los procesos digitales y operativos funcionen sin interrupciones. ✅ requisitos del cargo: - formación académica: técnico o tecnólogo en carreras afines a tecnología o sistemas. - experiencia mínima: 1 año liderando soporte técnico o mesas de ayuda. - conocimientos indispensables: - manejo y administración de icg manager / pos manager. - plataformas digitales: e-commerce, rappi, didi, call center, whatsapp. - manejo de archivos: xml, json. - conexiones remotas y acceso a servidores. - bases de datos y monitoreo de ambientes tecnológicos. 🎯 funciones principales: - administrar de forma integral la plataforma pos manager, asegurando su operatividad en todos los puntos de venta. - ejecutar la parametrización de productos, promociones, medios de pago, perfiles operativos y condiciones fiscales. - implementar y actualizar catálogos y reglas comerciales en función de campañas y necesidades del negocio. - asegurar que los cambios en icg se reflejen correctamente en los equipos del punto de venta y sistemas integrados. - coordinar y supervisar la operación continua de la mesa de ayuda, garantizando atención oportuna y de calidad. - gestionar proveedores, solicitudes de tecnología y garantías t...
Somos la compañia de retail y whosale más grande en la región de latinoamérica, con presencia en panamá, colombia, costa rica, honduras, nicaragua, el salvador, guatemala, república dominicana, ecuador, argentina y uruguay. bajo sla corp. operan las siguientes cadenas y algunas marcas que operamos son: sportline, nike, under armour, kicks, converse, swissbrand, jhonston&murphy, rockport, super outlet y mercado del calzado. y operamos fila, haddad, joma, on, saucony, swissbrand, spalding, brooks, ztek. estamos en búsqueda de asesor comercial/vendedor apasionados por el deporte y las ventas, para que sean parte de nuestro equipo. requisitos -ser bachiller académico -ser mayor de edad -tener mínimo 6 meses de experiencia en ventas ofrecemos -contrado inicial por obra labor con posibilidad de estabilidad laboral -crecimiento profesional -horario de domingo a domingo, con 1 día compensatorio entre semana (un domingo de descanso al mes) -salario base + comisiones + prestaciones de ley -descuento en nuestras marcas -dotación...
Importante empresa del sector ti requiere para su equipo de trabajo: ingeniero de sistemas, informática, telecomunicaciones o áreas afines con conocimientos y mínimo 3 años de experiencia en: ✓ gestión de solicitudes y incidentes ✓ coordinación del equipo ✓ cumplimiento de sla (acuerdos de nivel de servicio) ✓ optimización de procesos y capacitación del equipo ✓ reporte y análisis sobre la efectividad del servicio y proponer estrategias de mejora....
**summary**: ~ proporcionar soporte analítico a los clientes internos de novartis (cpos y equipos regionales de marketing y ventas) en varios informes analíticos de complejidad baja-media. ~ apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de novartis proporcionando y comunicando análisis cualitativos y cuantitativos ~ apoyar a las empresas de gbs ~ gco en la práctica de la construcción mediante la participación en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporación y la capacitación, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creación de documentación de procesos y repositorios de conocimientos. ~ ser parte integral de un equipo de diseño integral responsable del diseño de materiales de marketing promocional. **about the role**: major accountabilities ~ cree y entregue por debajo de los requisitos del cliente según los sla acordados. ~ entregar servicios mediante un modelo de gestión de proyectos estructurado con documentación y comunicación apropiada durante toda la entrega de servicios ~ garantía de calidad; asegúrese de que los entregables de calidad y precisión sean del más alto nível. entrega del proyecto a tiempo dentro de los plazos estipulados. ~ apoyo en la creación y mantenimiento de procedimientos operativos estándar (sop) ~ apoyo en el desarrollo y mantenimiento de repositorios de conocimiento que capturen reportes cualitativos y cuantitativos. ~ participar en varias sesiones para compartir conocimiento key performance in...
¿vives en cali y te apasiona la tecnología, el soporte operativo y liderar equipos? ¡esta es tu oportunidad para impulsar tu carrera! estamos en la búsqueda de un coordinador de mesa, un perfil clave para asegurar la eficiencia operativa y tecnológica en nuestros puntos de venta. tu misión será liderar la mesa de ayuda, administrar la plataforma pos manager (icg) y garantizar que todos los procesos digitales y operativos funcionen sin interrupciones. requisitos del cargo: formación académica: técnico o tecnólogo en carreras afines a tecnología o sistemas. experiencia mínima: 1 año liderando soporte técnico o mesas de ayuda. conocimientos indispensables: manejo y administración de icg manager / pos manager. plataformas digitales: e-commerce, rappi, didi, call center, whatsapp. manejo de archivos: xml, json. conexiones remotas y acceso a servidores. bases de datos y monitoreo de ambientes tecnológicos. funciones principales: administrar de forma integral la plataforma pos manager, asegurando su operatividad en todos los puntos de venta. ejecutar la parametrización de productos, promociones, medios de pago, perfiles operativos y condiciones fiscales. implementar y actualizar catálogos y reglas comerciales en función de campañas y necesidades del negocio. asegurar que los cambios en icg se reflejen correctamente en los equipos del punto de venta y sistemas integrados. coordinar y supervisar la operación continua de la mesa de ayuda, garantizando atención oportuna y de calidad. gestionar proveedores, solicitudes de tecnología y garantías técnicas. monitorear k...
Job function: software & cloud the role: we are thrilled to announce an opportunity to join our team as: **support analyst 7*24 (monitoring)** **softwareone** scope: full-time | office: medellín| hybrid how a day to day would look like in this role: - proactively supervise systems and services to identify and resolve issues before they impact users. - use monitoring tools to supervise system performance, availability, and security. - perform root cause analysis and implement corrective actions for any incidents or outage. what we need to see from you: **profile**: technical or technological education in systems or related fields. with approximately one (1) year of experience and knowledge working as an operations and monitoring analyst for on-premises platforms and office365 services. this role requires full-time dedication to ensure the performance, security, and availability of critical it services. - ** required skills**:knowledge of supervising tools, itsm, and sla resolution. **important availability for 24/7 hybrid support.** **benefits**: - creative culture with lived what we value for an appreciative and supportive work environment. - employee recognition programs. - a variety of training and development opportunities. - work-life balance. - referral bonus program. - multicultural interaction. - contribution to society through employee initiatives. - corporate events. - newest technologies for our clients and colleagues. - and much more! at softwareone, we are committed to providing an environment of mutual respect where equal emplo...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Job description: we’re hiring as a desktop support technician at bogota, colombia! location: cra 16 # 97-46 piso 7, chico norte, bogota, cundinamarca excis is a global it support leader globally, driven by innovation and collaboration. we’re looking for a proactive desktop support technician to manage hardware, software, and it assets across multiple locations. join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day. - client in 190+ countries - 6000+ engineers - 200+ enterprise clients we foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. from solving complex it challenges to celebrating wins together, we put our people first. start your journey with excis and grow with us! what you’ll do: end-user device support: - install, configure, and troubleshoot end-user devices such as desktops, laptops, printers, scanner guns, hands and feet audio visual for meeting rooms and mobile devices/tablets. - perform sop based software installations, support and updates (includes ms windows 10/11, m365 suite, teams). - assist with infrastructure and network connectivity issues as per instructions from the customer or techm remote it teams. - provide basic training to end-users on hardware and software usage. - provide support where physical intervention is required for install, maintain, and troubleshoot equipment. - assist with physical rack and stack operations. - assist in performing physical audits and asset tagging. general dut...
Palabras clave: supervisor junior de operaciones, coordinador junior de operaciones, encargado junior de operaciones, responsable junior de operaciones, bilingue, call center, bpo, supervisor remoto / híbrido en : - - - - - - - - - - supervisor junior de operaciones - bilingüe palabras clave: - supervisor junior de operaciones - coordinador junior de operaciones - encargado junior de operaciones - responsable junior de operaciones en solvo, estamos en la búsqueda de un supervisor junior de operaciones para unirse a nuestro equipo de excelencia. este rol es clave para liderar y gestionar un equipo de representantes de servicio al cliente, asegurando la entrega de un servicio excepcional. el supervisor junior de operaciones debe proporcionar liderazgo y orientación para mejorar la productividad, calidad y satisfacción del cliente. trabajará en un entorno dinámico, con horarios de 6:00 am a 3:00 pm, en horario de colombia. se requiere un nivel de inglés de 9.0 a 10.0 para facilitar la comunicación con clientes internacionales. si eres un profesional motivado y con experiencia en liderazgo, ¡queremos conocerte! responsabilidades: - brindar liderazgo y mentoría a un equipo de agentes. - establecer y monitorear expectativas claras de rendimiento. - proporcionar retroalimentación y coaching regularmente. - abordar y solucionar problemas de rendimiento o ausentismo. - realizar capacitaciones iniciales y continuas. - manejar y resolver conflictos dentro del equipo. - asegurar el cumplimiento de los kpi y sla establecidos. - monitorear el flujo de trab...
Sobre mindtech mindtech es tu puerta de entrada a proyectos tecnológicos emocionantes y con impacto. nos especializamos en staff augmentation y outsourcing de software de punta a punta, conectando el talento de américa latina con oportunidades a nivel global. nuestro enfoque ágil garantiza a nuestros clientes un servicio excepcional y soluciones innovadoras. sobre el puesto buscamos un especialista en soporte noc con experiencia práctica en entornos wisp para incorporarse al equipo de operaciones de red de nuestro cliente. esta función implica supervisar, diagnosticar y escalar problemas relacionados con la infraestructura inalámbrica y la prestación de servicios de internet. el candidato ideal debe tener sólidas habilidades analíticas, conocimientos básicos de redes y estar familiarizado con las tecnologías wisp y los procedimientos operativos. requisitos más de 2 años de experiencia en un puesto de noc o soporte técnico, con experiencia en un contexto wisp o de telecomunicaciones. experiencia con herramientas de monitorización de redes (por ejemplo, zabbix, librenms, datadog). sólidos conocimientos de conceptos de redes inalámbricas: propagación de rf, intensidad de la señal, interferencias, etc. familiaridad con dispositivos cpe, routers y configuraciones de radio (ubiquiti airmax, mikrotik routeros). capacidad para interpretar traceroutes, pings y diagnósticos básicos de cli. habilidades de documentación escrita clara y capacidad para comunicarse correctamente. comodidad con el trabajo por turnos 24x7 y entornos de incidentes de ritmo rápido. responsabilidades supervisa...
Application managementbogota+1 more what's this role about? ensure all requests, incidents, and queries are triaged in service management tool within agreed slas. evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions. perform requirements analysis. document and communicate the results of your efforts. work closely with clients, technicians, and managerial staff. ensure solutions meet business needs and requirements. perform user acceptance testing. what skills and experience do you need? experience working with customers. experience with sql or ms excel for data processing or reporting. high knowledge of english and portuguese languages (> 70% level). knowledge in database administration sql. knowledge in ms dynamics is a plus. capable of identifying trends and using statistics to interpret data. ability to evaluate the current environment, gather needs, and propose a recommended cm solution. basic understanding of how the internet works (servers, packages, ips, clients, . curiosity and business acumen. self-starter and driven. very good analytical thinking focused on details. organized, methodical, and structured approach to work with attention to details. strong written and verbal communication skills. what's in it for you? desirable skills windows or linux administration. ms dynamics. previous experience in analyst positions. some technical skills and understanding of the software development lifecycle. understanding of developing languages such as vba, c++, python, java. design/architect skills: ability ...
Job description summary -provide analytics support to novartis internal customers (cpos & regional marketing and sales teams) on various low-medium complexity analytical reports. -support and facilitate data enabled decision making for novartis internal customers by providing and communicating qualitative and quantitative analytics. -support gbs -gco business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -to be an integral part of a comprehensive design team responsible for designing promotional marketing materials. job description major accountabilities ~ cree y entregue por debajo de los requisitos del cliente según los sla acordados. ~ entregar servicios mediante un modelo de gestión de proyectos estructurado con documentación y comunicación apropiada durante toda la entrega de servicios ~ garantía de calidad; asegúrese de que los entregables de calidad y precisión sean del más alto nivel. entrega del proyecto a tiempo dentro de los plazos estipulados. ~ apoyo en la creación y mantenimiento de procedimientos operativos estándar (sop) ~ apoyo en el desarrollo y mantenimiento de repositorios de conocimiento que capturen reportes cualitativos y cuantitativos. ~ participar en varias sesiones para compartir conocimiento key performance indicators ~ proporcionar soporte analítico a los clientes internos de novartis (cpos y equipos regionales de marketing y ventas) en varios in...
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Compañía en crecimiento interesante reto laboral acerca de nuestro cliente compañía multinacional (ssc) descripción aplicación de pagos y conciliación: asegurar que los pagos de los clientes se apliquen correctamente y dentro de los plazos acordados ...
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