En tu empleo latam, nos especializamos en conectar talento con oportunidades laborales de calidad. actualmente, una empresa en crecimiento busca incorporar teleoperadores con experiencia en atención al cliente, soporte y ventas. si tienes habilidades...
Sr. customer contact management analyst brasil sr. customer contact management analyst brasil apply locations bogota time type full time posted on posted 3 days ago time left to apply end date: may 15, 2025 (30+ days left to apply) job requisition id...
Description and requirements we are searching for communicative candidates who are proactive and passionate about company products and the customers they serve. account manager will be the contact point for consumer retail b and resellers and will build long lasting and mutually beneficial relationships, always aiming to find the products that best fit the individual needs of the client. to succeed in this position, candidates should have exceptional communication, computer and problem-solving skills as well as being a resourceful, analytical, adaptable and organized with the ability to build rapport with clients. job details: building long lasting client relationships based on trust and respect. communicating with customers to understand their needs and explain product value. communicating with distributors in order to fulfill 2ndtier and retail b requirements. data collecting and analysis to better understand client needs and behavior. preparing reports on account status. improving the client buyer experience. internal collaboration with departments to ensure customer needs fulfillment. resolving complaints and preventing additional issues by improving processes. forecasting and tracking key account metrics. additional locations : * colombia - cundinamarca - bogota dc * colombia * colombia - cundinamarca * colombia - cundinamarca - bogota dc...
The offer work from home with the flexibility to drive meaningful results. own your tasks by taking charge, following through, and knowing when to ask questions. be a key player by supporting leadership, coordinating with vendors, and managing operations. the job are you a highly organized, results-driven professional who thrives in fast-paced environments? do you love taking ownership, making decisions, and ensuring everything runs smoothly? if so, we have an exciting work-from-home opportunity for you. what you’ll be doing vendor & third-party management – serve as the primary contact, ensuring seamless coordination and operations. contracts & administrative processes – handle contract preparation and ensure all administrative tasks are completed. daily operations & task execution – keep things running efficiently, ensuring nothing falls through the cracks. cross-team coordination – act as the bridge between our development and sales teams, keeping everyone aligned. data & reporting – generate reports, analyze data, and work with excel (vlookups, pivot tables, and data reporting). email & communication management – manage high-level correspondence and reporting with precision. chief of staff-type support – ensure leadership priorities are executed effectively and operational goals are met. workflow & follow-through – keep everything organized and running smoothly. the profile what you need to succeed proven experience in a high-level operations role. strong decision-making skills with the ability to take initiative and execute independently. excel expertise with profi...
Company description be an active student @ universidad de los andes bogota not an internship our red bull student marketeers are part of the most dynamic and empowered brand and product ambassador program in the world. they understand red bull’s target group and are responsible for driving the brand image and product understanding on their campus and in their region. the goal of the student marketeer program is to reach new consumers, excite university students, increase sales and manage the red bull brand at their campus. this includes direct contact with consumers and customers, inviting product trial, in addition to working at red bull events to ensure an unforgettable brand experience for consumers. student marketeers value flexibility work and love to be part of a creative working atmosphere. job description be a brand & product ambassador live and breathe the brand personality traits and company values, representing the brand in a premium way through everyday interactions with consumers or customers. grow the user base by inviting positive trial and awareness of red bull through product sampling to consumers at the right place and right time - competently answering any questions from consumers. build and execute a tailored and innovative campus plan which engages students and brings the brand to life at university. create a strong network, establishing and maintaining relationships with key local individuals. drive the brand engagement on your social media handles via authentic content. work at red bull events and supported events to help ensure an ...
On behalf of tipalti , sd solutions is looking for a talented virtual card campaign senior manager to step onto a fintech unicorn rocketship! sd solutions is a staffing company operating globally. contact us to get more details about the benefits we offer. we are searching for a b2b virtual card supplier enrollment campaign senior manager to play a key role in driving revenue by helping our existing clients and prospects optimize their adoption of virtual cards within their b2b invoice-to-pay processes. the ideal candidate will have a successful track record in implementation or account management in the mid-market b2b payments,commercial card and virtual card segment. this client-facing role will drive client adoption and increase revenue through effective client engagement and supplier enablement strategies, as well as close cross-functional collaboration. reporting to the vp of pay by card, this highly visible and strategically important role is a great opportunity to have a direct impact at a fast-growing and industry leading fintech company. responsibilities: key responsibilities: work closely with clients to understand their payment needs and supplier relationships, offering tailored virtual card solutions that maximize value and enhance their financial processes. drive client adoption of virtual cards, ensuring effective client and supplier engagement. conduct comprehensive spend analysis of clients's supplier files, identifying areas for virtual card optimization. provide actionable recommendations and best practices for supplier enablement to increase virtual card...
Developmentbogota+3 more what's this role about? influence: interacts with and influences department/project team members. frequent external contact with customers and suppliers. in predictable and structured areas may supervise others. decisions may impact work assigned to individual/phases of project. complexity: broad range of work, sometimes complex and non routine, in variety of environments. autonomy: works under general supervision. uses discretion in identifying and resolving complex problems and assignments. determines when problems should be escalated to a higher level. business skills: understands and uses appropriate methods tools and applications. demonstrates analytical and systematic approach to problem solving. takes initiative in identifying and negotiating appropriate development opportunities. demonstrates effective communication skills. contributes fully to the work of teams. can plan, schedule and monitor own work (and that of others where applicable) competently within limited time horizons and according to health and safety procedures. is able to absorb and apply new technical information. is able to work to required standards and to understand and use the appropriate methods, tools and applications. appreciates wider field of information systems, how own role relates to other roles and to the business of the employer or client. what skills and experience do you need? +5 years of experience working with ruby. high skills in rails. some knowledge of react/javascript is nice to have. experience mentoring or providing feedback to other developers or trai...
Job title: resident services coordinator location: remote (est time zone) salary range: up to 1600 usd work schedule: monday - friday, 8:00 am to 5:00 pm (est) note: independent contractor position company overview: sagan is an exclusive membership community for top executives, founders, and ceos seeking to hire and maximize the impact of international talent. we bridge the gap between global talent and us-based businesses, connecting candidates from vibrant regions like latin america, the philippines, india, pakistan, bangladesh, and africa with leading american companies. discover a world of career possibilities with sagan. about the company: sagan represents a growing us-based property management team that values responsiveness, resident satisfaction, and operational excellence. the environment is collaborative, fast-paced, and mission-driven, with a strong focus on providing exceptional service to residents through streamlined maintenance coordination and friendly communication. position overview: the resident services coordinator plays a key role in driving resident satisfaction through seamless maintenance coordination and responsive support. this position requires someone with previous experience in maintenance coordination, strong phone communication skills, and a genuine desire to help people. you'll be the first line of support for residents, ensuring their needs are met with speed, care, and professionalism. key responsibilities: <...
Job description this is a remote position. about this role: we’re looking for a mission-driven and confident sales associate to join our team. this position requires someone who thrives in meaningful conversations, offering guidance and support to prospective students as they explore a life-changing educational opportunity. think less "sales call," more "trusted advisor." the ideal candidate brings a background in consultative or coaching-style selling, preferably with experience in admissions or high-ticket phone sales. you should be comfortable navigating price-sensitive conversations, addressing objections with empathy, and confidently walking prospects through financing options if needed. core tasks: conduct phone consultations with prospective students, focusing on understanding their goals, challenges, and motivations guide leads through an empathetic, consultative enrollment process clearly communicate the value of the program, helping prospects see long-term roi handle pricing objections with professionalism, offering financing options as needed track and report on key outreach and close metrics on a regular basis perform other tactical sales and sales-marketing related tasks as needed requirements must-haves: 3+ years experience in a sales or enrolment/ admissions advisor role (experience working for career colleges and bootcamps a plus) experience using dialpad or similar phone sales tool demonstrated experience achieving and/ or exceeding quota in a 1-call close, consultative/ coaching-style format 1+ years experience using gohighl...
Applicants must be located in colombia essential functions: the lead generation specialist is a professional who finds, converts leads, and generates new business with potential and existing customers by using upselling tactics that ensure a great customer experience. the lead generation specialist position will drive sales and support business development managers. components of the role include executing cold calls, initiating contact with previous, existing and potential customers, identifying needs and selling appropriate products and services to meet those needs. responsibilities source new sales opportunities through inbound lead follow-up and outbound cold calls and emails understand customer needs and requirements route qualified opportunities to the appropriate sales executives for further development and closure close sales and achieve sales quotas research accounts, identify key players and generate interest maintain and expand your database of prospects within your assigned territory team with your assigned business development manager’s to build pipeline and close deals perform effective online demos to prospects meeting sales goals find new business opportunities; create leads conduct cold calls on potential clients schedule appointments for outside sales reps develops sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features. enteri...
Job description this is a remote position. 20 hours a week monday and tuesday from 12:00 pm to 10:30 pm pacific time. (2 days per week, 10 hours per day plus a 30 minute unpaid break). job description embark on an exciting career as a night shift property management assistant in the fast-paced world of luxury vacation rentals. this role offers a unique opportunity to be the backbone of our operations during evening hours, ensuring seamless guest experiences and smooth property management. you’ll be entrusted with managing vital backend tasks, providing top-notch guest support, and contributing to the overall success of our vacation rental portfolio. this position is perfect for a detail-oriented, proactive individual who thrives in a dynamic environment and is passionate about creating exceptional guest experiences. guest and review management responding to guests answer and respond to guest calls, emails, texts, inquiries and messages promptly between 2pm and 10pm. ensure all check-in criteria are met and check-in instructions are sent to guests if so. confirm guest counts. handle resolution requests or collect payments (depending on the booking platform) for upsells, pool heating and pet fees. upsell services such as extra nights and welcome baskets. reach out to guests to collect outstanding payments and alert operations staff if a guest is within 7 days of check in with unpaid balances. review management extract actionable feedback from reviews and update asana in the appropriate projects. respond to reviews to maintain engagement and reputatio...
Company description turner & townsend is a global professional services company with over 22,000 people in more than 60 countries. working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. we are majority-owned by cbre group, inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. turner & townsend and cbre work together to provide clients with the premier programme, project and cost management offering in markets around the world. please visit our website: job description activities might change accordingly. the assistant project manager will take responsibility for effectively delivering a range of tasks to high quality standard and assist on a wide range of projects of all sizes and dimensions. handles commissions of varying sizes, depending upon the complexity of the project. can work as part of a larger team or as the key day-to-day contact point with the client. help to establish the overall success criteria for the project, including time, cost, technical and performance parameter, project governance, project planning, processes, and systems t...
Pioneering trusted medical solutions to improve the lives we touch: convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. with around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. group revenues in 2022 were over $2 billion. the company is a constituent of the ftse 100 index (lse:ctec). to learn more about convatec, please visit job summary we are seeking a dedicated and detail-oriented workforce administration operations assistant to join our human resources service delivery team. as an wfa operations assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries. you will support processes for employees based across numerous geographical locations and at all levels of seniority within the organization. as part of your role, key responsibilities include: respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other hr-related matters, providing excellent customer service and guidance. support workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are com...
* descripción empresa: somos el primer contact center y bpo de colombia, con más de 28 años ofreciendo soluciones integrales a empresas del sector público y privado para la atención y gestión de sus clientes. gracias a nuestra trayectoria y cumplimiento de nuestro propósito "mejorar vidas, nuestro compromiso", desde 2021 somos una empresa bic (beneficio de interés colectivo) reforzando nuestro interés y trabajo constante en generar bienestar y eficiencias en nuestros clientes y colaboradores, así como nuestra intención en contribuir en temáticas sociales y ambientales de nuestro país.contamos con más de 6.500 colaboradores, la #familiaos, en todo el territorio nacional que trabajan para las empresas e instituciones más importantes de colombia y latinoamérica para transformar experiencias. * misión del cargo: gestionar procesos de la campaña de acueducto. * funciones del cargo: principales funciones:análisis y validación: revisar datos y verificar la información del medio de notificación, las pretensiones, las vigencias y el correcto diligenciamiento.gestión y resolución: aplicar soluciones o escalar los casos según corresponda.elaboración de reportes: informar a los coordinadores sobre los errores identificados en el proceso para su retroalimentación y gestión.seguimiento y control: monitorear los tiempos y mantener informados a los coordinadores sobre alertas de posibles silencios administrativos.mejora continua: analizar tendencias, optimizar procesos y compartir insumos relevantes para reforzar la formación.otras funciones asignadas por el jefe inmediato. salario: 159188...
Responsibilities arrange for the availability of low cost course training material for local church pastors and christian workers. develop small groups of pastors or church leaders for discipleship. meet and plan with qualified volunteer workers from local churches and para-church organizations who will assist with the purposes of this ministry. prepare and teach the approved discipleship training course instruction and training activities. plan and implement a follow-up program with a committee of volunteer qualified discipleship alumni leaders who have completed all training course requirements. promote the training course program to prospective christian evangelical funding organizations and christian corporate business leaders and to keep these funding organizations updated with progress reports and newsletters. oversee the quarterly budget and accounting for this training ministry and submit all such accounting to action's colombia business office. be in contact with organizations (including those with internet web pages) that have teaching or training materials providing resources for this type of ministry. annually prepare a proposal and accompanying budget of the ministry for review and approval by action's executive committee. qualifications bible course training in old/new testament survey, personal evangelism embrace practical life-application knowledge and practice of scriptural principles completion of theological and biblical counseling at the seminary-graduate level recommended able to bond with the colombian people and their culture able to hold in-depth spa...
The offer join a market leader within ecommerce / marketplaces role involving team management opportunities opportunities for career growth & development the job this fully remote role is designed for a high-energy, self-motivated sales professional who knows how to engage decision-makers, craft compelling outreach, and convert prospects into partners. what you’ll own cold outreach & lead generation proactively conduct cold calls and cold emails to connect with potential brand partners and sellers. identify and engage decision-makers to introduce our services and generate interest. develop personalized outreach strategies to increase response rates and drive conversions. lead research & development research and source high-quality leads using industry tools, databases, and strategic outreach. verify and update contact details to ensure accurate, effective communication. expand the sales pipeline by working with both provided and self-sourced leads. follow-up & relationship management maintain organized records of outreach efforts, responses, and follow-ups. build trust with leads through persistent, value-driven follow-ups . track performance metrics and adjust strategies to improve success rates. the profile who you are sales-driven communicator – you have excellent english verbal and written skills, and you know how to craft persuasive messaging. proactive & goal-oriented – you take initiative, set targets, and consistently push to exceed them. research-savvy – you don’t just rely on lead lists; you find, verify, and connect with the right decision-makers. organiz...
Description about dialectica dialectica is a b2b information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. dialectica has been recognized as one of europe’s fastest-growing companies by the financial times for 4 years in a row, a top employer for recent graduates by the career directory in canada and a best workplace. we believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: accelerate the shift to a prosperous society by empowering better decision-making. with a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for. these values include: respect teamwork ownership growth mindset about the role as a commercial principal for the private equity team at dialectica, you will be key in driving growth. reporting directly to the head of private equity, you will lead a team of professionals and overs...
Job description elevate your career: join our client in the dynamic world of hr outsourcing! our client stands as a distinguished human resources (hr) outsourcing company, surpassing industry standards in providing unparalleled expertise and exceptional customer service to both clients and their employees. since its establishment in 1995, our client has been committed to the belief that exceptional client service should be the focal point of all operations. this commitment propels them to consistently train, evolve, innovate, and explore novel approaches to assist employees, clients, and the broader industry in achieving growth and success. our client's vision revolves around enabling companies to direct their time, talent, and energy towards business expansion and enhancing employee well-being. job description we’re seeking a dedicated benefits specialist to help shape the future of the hr outsourcing industry. in this role, you’ll enroll new employees in benefit plans within our client’s hris, provide comprehensive benefits orientations, and ensure accurate deductions are relayed to payroll. you’ll also manage status changes, review claims, and facilitate open enrollment transfers, all while making a meaningful impact. if you’re eager to contribute to a dynamic team and make your mark in the world of hr, we want to hear from you! chart your course in the hr solutions universe employment type: full-time shift: monday to friday; may start from 7:30 am-9am cst to 4:30 pm-6:00 pm (semi-flexible work setup: remote/work from home your mission, should you choose to ...
We are a rapidly growing new york-based insurance agency , expanding at an incredible pace. our success comes from our ability to deliver outstanding service , and we’re looking for a claims specialist to ensure a seamless, efficient claims process for our clients. the role are you highly organized, detail-oriented, and persistent when it comes to getting things done ? do you have experience handling insurance claims and thrive in a fast-paced, results-driven environment ? if so, we want to hear from you. what you’ll be doing as a claims specialist , your primary mission is to manage claims from start to finish , ensuring efficiency, accuracy, and client satisfaction. claims management & problem-solving oversee the entire claims process from initial filing to final resolution. identify and remove roadblocks to ensure a smooth, fast claims process. navigate challenges proactively , keeping claims on track even when obstacles arise. communication & follow-up serve as the primary point of contact for clients, carriers, and internal teams. push claims forward by following up persistently while maintaining professionalism and discretion . keep clients informed and ensure they feel supported throughout the process. organization & documentation track all transactions and updates in applied epic to maintain accurate records. manage multiple claims simultaneously , ensuring that no details are overlooked. work within microsoft tools and applied epic for efficient claims management. ideal profile what you bring to the table insurance claims experience – background in comm...
Descripción breve location: colombia choosing capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. calificaciones job summary: we are seeking a skilled professional with hands-on experience in snowflake data engineering. key responsibilities: design, develop, and implement scalable data pipelines and solutions using snowflake. perform data modeling, including star and snowflake schemas, to support business intelligence and analytics. collaborate with cross-functional teams to gather requirements and deliver tailored data solutions. develop and maintain etl/elt workflows for data integration and transformation. ensure data security, integrity, and compliance with industry standards. monitor and troubleshoot database performance issues, implementing necessary optimization techniques. provide technical support and guidance to team members on snowflake best practices. skills and knowledge knowledge and experience with database and query performance optimization for large data volume knowledge and experience with data warehousing and reporting techniques and tools responsabilidades del puesto we look forward to meeting you do you have any questions about the job profile and/or requirements? please get in touch with your contact person in recr...
Job description this is a remote position. 40 hours per week monday-friday 10am-7pm ontario time includes 1hr- unpaid break responsibilities conduct 60-70 daily outbound calls to warm leads interested in car shipping services utilize hubspot crm to manage customer information and track sales activities efficiently introduce and promote car shipping services, convincing potential customers to book shipments build strong rapport and foster personal relationships with customers over the phone identify and qualify leads, assessing customer needs related to vehicle transportation independently close deals, managing the entire process from initial contact to payment meet and exceed sales targets and key performance indicators collaborate with the sales team to share best practices and contribute to overall growth requirements proven experience in b2c sales, preferably in a high-volume calling environment exceptional english language skills (c1 or c2 level proficiency) for clear communication outstanding interpersonal and persuasive communication abilities self-motivated with a drive to exceed sales targets and work independently proficiency with crm systems, particularly hubspot comfortable working with a performance-based commission structure ability to thrive in a fast-paced, results-driven environment strong problem-solving skills and adaptability to customer needs home office setup with a reliable internet connection for remote work commissions/incentives when targets are met independent contractor perks hmo coverage for eligible locations...
* descripción empresa: somos más de 90 mil personas que, día a día, dedicamos nuestra pasión y energía a cumplir nuestro propósito de “simplificar y disfrutar más la vida”. propósito que hoy vive a través de nuestro ecosistema físico y digital en todas nuestras empresas (falabella retail, sodimac, ikea, tottus, mallplaza, falabella inmobiliario, falabella.com, linio, falabella financiero, banco falabella, falabella soriana, seguros falabella, fazil, fpay y falabella corporativo) y países (argentina, brasil, chile, china, colombia, india, méxico, perú y uruguay).valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. y sabemos que existe una forma de hacerlo: como un solo equipo.conoce más oportunidades para vivir la #experienciafalabella en https://muevete.falabella.com/ * misión del cargo: responsable de solucionar las pqrs de sellers desde sales force, con perfil analítico y proactivo en pro del nps, contact ratio, sla y ssat * funciones del cargo: gestión de casos:1. asegurar la correcta gestión de las solicitudes de sellers dentro de los tiempos de respuesta.2. levantar alertas reactivas cuando los casos sobrepasen las tasas de contactabilidad promedio.3. realizar el seguimiento correspondiente a los casos que deban ser escalados o gestionados desde otras áreas.4. realizar contactos a los sellers informando el estado de sus solicitudes.gestiones offline:1. realizar llamadas a los sell...
Job title: business development representative for real estate location: remote (est time zones) salary range: up to 2000 usd work schedule: monday to friday, 10:00 am to 6:00 pm (est) note: independent contractor position company overview: sagan is an exclusive membership community that connects global talent with us-based businesses. we provide opportunities for talented individuals from vibrant regions like latin america, the philippines, africa, and beyond to work with leading american companies in various sectors, including marketing, tech, and real estate. position overview : the business development representative for real estate is responsible for handling and organizing inbound leads, ensuring they are in the correct follow-up stages, and regularly re-engaging unresponsive leads. this role requires a detail-oriented communicator who can manage a high volume of leads effectively using crm tools. key responsibilities : lead management: organize and update leads in the crm (salesforce), ensuring proper categorization and follow-up stages. follow-up outreach: re-engage leads via phone calls, text messages, and emails to maintain interest and nurture opportunities. data entry & crm maintenance: perform accurate data entry, update contact details, and maintain detailed records in the system. collaboration: work closely with the acquisitions team to ensure leads are effectively nurtured and handed off when ready. process optimization: assist in refining follow-up pro...
Somos la única plataforma online que revoluciona y democratiza la forma de comprar vehículos nuevos para todos los latinoamericanos ofreciendo una experiencia digital de punta a punta con soluciones flexibles de pago. en esta trayectoria de 7 años, el trabajo en equipo y la confianza de nuestros clientes, nos ha permitido otorgar más de 60 mil créditos y la entrega de más de 24 mil vehículos en chile, méxico y colombia. apuntamos a seguir creciendo y generar un impacto social y económico en la vida de miles de personas a quienes ayudamos a alcanzar sus metas y contribuir a mejorar su calidad de vida.. galgo es la plataforma online que revoluciona la forma de comprar vehículos (nuevos) 🏍️ para todos los latinoamericanos ofreciendo una experiencia de punta a punta con soluciones flexibles de pago. 🚀 somos una compañía con propósito enfocada en el sector sub bancarizado en chile, méxico y colombia. 🌎 es por eso que estamos en la búsqueda de nuestro próxim@ an alista de calidad para ser parte de un equipo de alto rendimiento cuyos principales responsabilidades serán: escuchar y evaluar llamadas de los asesores para identificar fortalezas, debilidades y oportunidades de mejora en su gestión. revisar conversaciones escritas y transcripciones, sacando conclusiones y generando acciones correctivas o de refuerzo. realizar retroalimentaciones individuales a los asesores, interviniendo directamente para corregir y mejorar su desempeño. analizar y dar seguimiento al nps (net promoter score) de cada ejecutivo, proponiendo planes de acción basados en los resultados. trabajar coordin...
About us our client has been transforming how mid-size employers self-fund through group purchasing for over 8 years. their flagship private stop loss consortium helps businesses share risk, reduce volatility, and enhance benefits seamlessly. their mission is to bring transparency and control to employers healthcare spending. as they continue to grow, they recognize that success depends on the talent they bring in. thats why they are looking for the bestpeople who act with integrity, reliability, responsibility, dedication, and a commitment to continuous improvement. in this role, you will be immersed in a diverse, supportive environment where everyone is inspired to do their best work. if you live by these valuesbe virtuous, be consistent, be accountable, do whatever it takes, and have a growth mindsetyoull thrive here. what youll do in this role, youll collaborate closely with the c-suite to shape and implement strategic plans, ensuring alignment across all revenue-generating departments. youll lead and build a global marketing team, foster a culture of innovation, and oversee key communication channels. your proactive insights will drive improvements in processes, messaging, and brand strategies to support sustainable growth. key responsibilities: content management: oversee the creation, scheduling, and distribution of content across various platforms (website, blog, social media, email, etc.). collaborate with content creators, designers, and other teams to ensure content aligns with brand guidelines and marketing objectives. manage content calendars to e...
Requisition id: 222301 we are committed to investing in our employees and helping you continue your career at scotiagbs propósito contribuye al éxito general del banco de canadá operando en scotiagbs colombia contact centre a nivel global, garantizando que los objetivos, planes e iniciativas individuales específicas se lleven a cabo o se cumplan en apoyo a las estrategias y objetivos de negocios del equipo. responsabilidades 1. asumir toda la responsabilidad de proporcionar a los clientes una experiencia profesional, cortés y positiva sobre una base constante mediante el descubrimiento de las necesidades, proporcionando, información y soluciones precisas bien informado y cumplimiento de los compromisos: asistir con precisión los problemas del cliente dentro de los límites de autoridad aprobados o refiriendo al cliente a la fuente apropiada como se describe en las normas y procedimientos de resolución de quejas del banco. reconocer y actuar sobre las oportunidades de negocio para la retención y el refuerzo de la relación del cliente con el banco a través de la aplicación del modelo de la experiencia del cliente. 2. proporcionar a los clientes excelentes niveles de servicio dentro de los parámetros del entorno de contact center por medio de la gestión eficaz de la carga de trabajo y mantenerse disponible de forma activa para recibir solicitudes de los clientes: mantener archivos pendientes y tomar las medidas adecuadas para resolver los archivos de las áreas de responsabilidad que incluye la revisión periódica y el recuento de los temas pe...
Somos la única plataforma de reclutamiento especializada en el área comercial.selecciona tu país méxico colombia bachiller sin experiencia brm bogotá d.c., bogotá d.c. mínimo a $1 millón responsabilidades ¡hola! buscamos personas con bachillerato y sin experiencia para estudiar un técnico en telemercadeo y contact center en el sena. si te unes a nuestro programa, te pagaremos $ + eps y arl mientras estudias durante 6 meses. después de esto, tendrás la oportunidad de trabajar directamente con nosotros en una de nuestras oficinas y recibirás el 75% de un salario mínimo legal vigente, que es de $ requisito: no haber firmado un contrato de aprendizaje cuota sena previamente este es un trabajo de lunes a sábado y no se trabaja los domingos ni festivos. además, tendrás la oportunidad de graduarte en una carrera técnica y experiencia al mismo tiempo. ¡no te pierdas la oportunidad! ¡te esperamos! competencias habilidades comerciales call center ventas contrato prestación de servicio se requiere nivel de educación: bachillerato 6°-13° sobre la empresa empresa de telecomunicaciones - call center...
Join to apply for the agente contact center role at hcl infosystems ltd. buscamos un agente contact center para unirte a nuestro equipo en enlace empresarial de servicios s. a. tu rol será fundamental para asegurar una experiencia excepcional a nuest...
Compartir facebook empresa ravess colombia sas descripción de la empresa ravess colombia es una empresa que forma parte del grupo ravess, líder en el sector del marketing para ongs desde hace más de 12 años y que cuenta con sedes en italia, francia, ...
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