Arrise sets the benchmark for service delivery and excellence in the igaming industry. what makes arrise different? we’re more than a company—we’re a community of over 6,000 driven professionals, with offices across gibraltar, canada, colombia, india...
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Location: bucaramanga, colombia schedule: monday to friday, 8-hour shifts between 6:00 a.m. and 6:00 p.m. (40 hours/week) **salary**: $2,850,000 cop employment type: full-time, on-site contract type: direct with lean solutions --------------------------------------------------------------------------------------- - about us at lean solutions, we partner with a leading u.s.based company that specializes in industrial waste containers. we’re committed to delivering high-quality products and exceptional service to our clients across north america. what you’ll do as a collections agent, you’ll play a key role in maintaining healthy cash flow by managing accounts receivable and ensuring timely payments from our u.s. clients. your responsibilities will include: - contacting customers to follow up on outstanding invoices. - negotiating payment arrangements and resolving billing issues. - collaborating with internal teams (billing, customer service) to ensure account accuracy. - maintaining detailed records of collection activities. - meeting performance targets and contributing to team success. what we’re looking for - 6+ months of experience in collections, banking, or billing roles. - english level b2+ - able to communicate confidently with u.s. clients. - intermediate excel skills - comfortable with formulas, filters, and pivot tables. - strong communication, negotiation, and problem-solving skills. - a proactive attitude and a team-oriented mindset. what we offer - direct contract with lean solutions. - job stability and long-term career growth...
Press tab to move to skip to content link select how often (in days) to receive an alert: create alert select how often (in days) to receive an alert: service engineers don’t just fix things. not at tetra pak. as a service engineer with us, you’ll foster trusting and authentic relationships with customers. you’ll think for yourself. and you’ll be proactive — confident you have the support of a world-leading food processing and packaging company. why is it this way? because it matters to us that you can be at your best. that's what makes us who we are, meeting the needs of billions in more than 160 countries. join us and make an impact to be proud of - for food, people, and the planet. job summary our services organization is growing at a high pace, that’s why we are looking for enthusiastic and customer-oriented service engineers to join our team in colombia. as a service engineer, you will be a part of a professional and dedicated team responsible for delivering technical products and supporting our customers by providing preventive maintenance and technical services. you will act as an ambassador for tetra pak and help maintain the company’s reputation for commitment and service worldwide. that’s why we consider this role to be of great importance. in this position, you will be travelling extensively in colombia, and occasionally abroad. what you will do as a service engineer you will: - execute installation tasks, assembling processing machines. - execute preventive maintenance activities in line with global tetra pak standard procedures and reinst...
Press tab to move to skip to content link select how often (in days) to receive an alert: create alert select how often (in days) to receive an alert: diversity - innovation - caring - global collaboration - winning spirit - high performance at boston scientific, we offer the opportunity to work with diverse, high-performing teams on important health industry challenges. with access to the latest tools, information, and training, we support your skill and career development, fostering progress regardless of your ambitions. job purpose : drive intelligent automation of processes within the organization to enhance efficiency, accuracy, scalability, and customer centricity, supporting business growth. key responsibilities : - identify and implement automation opportunities across all organizational pillars, especially customer care processes (fim, capital equipment, customer excellence, order management, mdm, quotes & tenders). - build a strong pipeline of automation projects globally and drive their implementation. - participate in discovery sessions with stakeholders to identify process requirements and automation solutions. - support process standardization and improvements through automation across countries. - document the value created by automation and ensure transparency of improvements. - stay updated on new developments in automation. - manage automation/code repositories. - refactor existing automations to adapt to system changes. candidate profile - university degree in engineering or business. - 4+ years of experience in process automat...
About the firm zoe is an end-to-end wealth platform that helps clients grow and protect their wealth through innovative technology and exceptional client service. zoe has raised a total of $45m in venture capital and is backed by sageview capital and the opportunity fund. in addition, former and current operators from jp morgan, blackrock, charles schwab, uber, and doordash are part of the cap table. its accolades include nerdwallet’s 2022, 2023, and 2024 best online financial advisor, morningstar’s fintech startup of the year 2019, thinkadvisor luminaries’ 2024 industry disruption firm award, and 2025 fintech breakthrough award for best wealth management product. the new york-based company has a strong leadership team with over 20 years of industry experience at firms like morgan stanley, jp morgan, merrill lynch, principal, and learnvest. we offer the excitement of a rapidly growing company with the stability of a tenured leadership team and board. we have offices in new york and bogota, colombia. about the role zoe financial is seeking a detail-oriented and proactive trading operations analyst to join our dynamic team. this role is pivotal in ensuring the accuracy and efficiency of our trading operations, supporting our mission to provide seamless financial advisory services. location: bogota, colombia reports to: vp of investment solutions level: analyst we’re excited about you because… you’ve worked on trading desks at a wealth platform, broker-dealer, ria aggregator, or asset manager you have deep familiarity with trading workflows across equities...
Importante oportunidad laboral en concentrix para agente bilingüe en medellin. tu rol principal será atender a nuestros clientes de manera efectiva, proporcionando soluciones a sus problemas y asegurando una experiencia satisfactoria. serás parte de un equipo dinámico y colaborativo, donde tu capacidad de comunicación y resolución de problemas será fundamental para el éxito de nuestro servicio al cliente. if you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign. what you’ll get: • excelentes salarios (up to 2.450.000 salario base). • bonos extra (up to 500.000) • training pago al 100% • if you are looking for job stability, we offer you a long-term contract, and an excellent work environment. • además, transporte puerta a puerta desde las 10pm • muchas oportunidades de crecimiento! • parqueadero be part of our great team and enjoy our excellent benefits and growth opportunities requisitos: • tiempo completo para trabajar • inglés nivel b2 (85%) o más avanzado • buena actitud / empatía / social if you are foreigner: • visa (r or m) and passport up to date. • pep - ppt • pasaporte...
Requisition id: 229079 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **key accountabilities**: - works closely with end-users, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. must take an interest in understanding the business functions of the end-users. - investigate, analyze, develop and maintain a strong knowledge of trading workflows, technology and market structure to ensure most streamlined approaches are implemented - participate in meetings/stand ups with stakeholders to prioritize development tasks aligned with business goals. - makes recommendations towards the development of new code or reuse of existing code - show initiative to prepare and document artefacts that is important to the team **functional competencies**: motivating, time-management skill is required - hands on with development tools and languages such as java 8+, spring boot, hibernate - experience in relational sql development and stored procedures with oracle and mssql databases as well as understanding of general database objects and structures - experience with unix shell scripting in linux environments - hands on experience with angular 11+, css, javascript, jquery, bootstrap - proficient with scm, build and ci/cd tools such as git/github...
**trans-pro logistics** has been in business for over three decades. we have a great reputation and strong relationships built with clients and carriers over the years. because we're keeping up to speed with a fast-moving market, we're continuously in need of growing our amazing team. so, we're always looking for talented sales professionals. **entrepreneurs** at heart who understand that the more effort they put in, the bigger the pay off. people who are motivated by numbers and who can see the potential in this growing market. **what we're looking for**: we need this position in our team to help us create sales strategies, lead our sales team and ensure they have a proper training, mentorship and motivation in order to reach their kpis. **responsibilities**: - researching ways to penetrate new markets - train new employees in successful sales techniques - develop new sales strategies - analyze sales statistics to determine the performances of salespeople - track kpis of sales and monitor employees - communicate with customers, department heads, etc. **skills/ knowledge required**: - professional level english, both spoken and written. - an entrepreneurial spirit, a fast thinker, a dynamic and charismatic personality. - strong sales abilities, communication, and relationship-building skills. - leadership & management skills. - results oriented. - team management - previous work experience in a 3pl **if you come to work with us...** you're going to be talking to clients and train our sales team to make cold calling, prospecting and pipeline build...
The it service management (itsm) group within the digital enablement solutions team (des) at visa is seeking an it service manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. this role involves driving excellence across all employee-facing technology services, simplifying and optimizing it services, and promoting a service culture focused on the employee experience. key responsibilities include: - continual improvement of services and processes - building strategic partnerships throughout the organization - managing services throughout their lifecycle - influencing decisions as a customer advocate - facilitating transparent communication and collaboration - providing clear, weekly reporting focused on results and milestones the ideal candidate should have a strong it background, understand the evolving needs of the business, and have a passion for process improvement. they should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. excellent communication, interpersonal skills, and a commitment to delivering quality services are essential. the candidate must be comfortable providing itsm services autonomously and building strong relationships with staff and leaders globally. they should use analysis and relationships to improve the user experience in their region and beyond. the candidate will be expected to provide clear reporting and kpis on a monthly basis, and track milestones in our systems for visibility. the su...
We are looking for a scheduling coordinator to join our client's team. - healthcare experience is a plus but not required. - call center or customer service experience is preferred. - technical proficiency in utilizing scheduling software and generating reports. - fluent in spoken and written english. work conditions: schedule: 2 days off - 5 working days. monday to sunday 7:00 a.m. to 6:00 p.m., it depends of the availabity and the client's needs (a maximun of 40 hrs per week). salary: 3.250.000 cop + 250.000 bonus. location: barranquilla, atlántico work arrangement: work in the office, 100% on site. contract: indefinite-term contrat / permanent....
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for frontend senior developers to join our development team and participate in different projects made up of multicultural teams distributed worldwide. we are looking for proactive people and team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry! these developers will face numerous technical challenges, so they must use current technologies and get involved in the mobile world, web applications, devices, etc. what you will do: - design, build, and implement data-driven applications that consume service-oriented restful apis to drive functionality and optimize front-end performance. - produce prototypes and effectively articulate design decisions. - identify and resolve performance and scalability issues, troubleshoot problems, and improve product quality. here's what we're looking for: - 5+ yea...
Job description this is a remote position. schedule : 40 hours / week working days : m-f, between 8am and 6pm client timezone : israel standard time (gmt+2) client overview join a fast-growing marketing agency as the organizational backbone supporting multiple client accounts and strategic marketing initiatives. this agency operates in a dynamic, multi-client environment where every day brings new challenges and opportunities across diverse industries. the agency values excellence in client service and requires team members who can seamlessly adapt to different client needs while maintaining the highest standards of communication and organization. job description this is an exceptional opportunity for an experienced marketing professional to become the central coordination hub for a thriving marketing agency. you’ll work directly with clients across multiple accounts, managing everything from social media initiatives to event coordination and marketing campaigns. this client-facing role requires outstanding english communication skills and offers the variety and growth potential that comes with supporting diverse clients in an agency environment. the position is critical to agency operations and offers immediate impact and responsibility. responsibilities - coordinate comprehensive marketing activities across multiple agency client accounts - manage organic social media initiatives, content scheduling, and community engagement - set up and coordinate client meetings, events, and marketing activations - create professional marketing presentations and light content ...
Shape the future of connectivity with precision and insight in the world of connectivity intelligence, our client, ekahau inc, is the tech behind the wi-fi that just works—whether it’s in airports, hospitals, offices, or universities. for over 20 years, they’ve led the way in designing, optimizing, and troubleshooting wireless networks with powerful, easy-to-use software and hardware tools. trusted by global brands and it pros alike, ekahau delivers real-time visibility and precision. if you’re passionate about data, performance, and building networks that never drop, this is where your skills truly connect. what you’ll do in this role be part of our client’s team as a telecommunications data analyst and turn raw data into strategic insights. you’ll analyze customer behavior, service performance, and engagement trends to improve delivery, boost retention, and support key decisions—driving real impact across the professional services organization. job overview employment type: indefinite-term contract shift: 9 am – 6 pm pst | us holidays work setup: remote / work from home why you’ll love working here - 5-day work week - weekends off - work from home arrangement - 20 vacation days in total - prepaid medicine - fully customized emapta laptop and peripherals - direct exposure to our clients - career growth opportunities - diverse and supportive work environment - prime office locations in bogotá and medellín - unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar) what you need to bring - bachelor’s degre...
Account manager job summary the account manager will serve as the primary point of contact for our clients, ensuring they receive maximum value from our saas solutions. this role focuses on building and maintaining strong relationships with customers, driving user adoption, resolving issues, and identifying opportunities for upselling and cross-selling. about rebelmouse rebelmouse is the always-modern saas cms where more than 100 enterprise brands and media companies grow their digital audience. websites running on rebelmouse serve more than half a billion page views per month, and that’s not counting distribution to other platforms like social media! we blend product and strategy together to move the needle where it matters most to increase traffic, loyalty and revenue our people our fully-distributed team lives in 28 countries around the world, and proud to be a majority female tech company. led by andrea breanna, our mexican-american, gender fluid founder and ceo, we are a very safe, positive and loving environment where diversity matters. we enjoy interesting tasks and strong challenges, value a sense of humor and strive for life balance. key responsibilities: - build and maintain strong, long-lasting client relationships. - act as the main point of contact for clients, handling their inquiries and resolving any issues that arise. - ensure successful product adoption by understanding client needs and offering tailored solutions. - collaborate with cross-functional teams (sales, product, customer success, operations & service delivery) to deliver excep...
Cop 80.000.000 - 120.000.000 you will be working on key projects for leading organizations in it strategy and governance, including: - strategic it plans - it service management - project management office (pmo) - transformation, organization, and efficiency implementation of specialist technologies for digital transformation, such as architecture definition, big data solutions, and tool implementation, as well as risk and regulatory management areas like cybersecurity, data quality, and data governance. requirements - recent graduates or final-year students in computer science, telecommunications engineering, or related it degrees. - strong academic record. - proactive attitude, maturity, responsibility, and a strong work ethic. - knowledge of additional languages is desirable. - postgraduate studies or specialized courses are advantageous. - proficiency in programming languages, databases, and software engineering techniques. - ability to learn quickly. - ability to work well in multidisciplinary teams. what we offer the best environment to develop your talent: - work on high-profile consulting projects for major companies and industry leaders. - collaborate with top management facing national and global challenges. - be part of an exceptional team with values and culture recognized in the industry. training and development - ongoing training, investing approximately 10% of business turnover annually. - specialist courses, external expert training, professional skills, and language courses. - over 375,000 hours of training across more than 575 courses last year....
Are you looking for new opportunities and a stable job? then join us as a customer service representative!! job description: the network solutions agent is a specialized position. we handle towing and roadside service requests from our service partners. you play a critical role as a customer service agent for our service providers. our agents balance the needs of our business, our service providers, partners, and our customers. the ability to work quickly and overlap skills is required. responsibilities: 🗓️ deliver excellent customer support via phone and email. 🛠️you will answer calls from our service providers quickly, friendly, and efficiently. 📞you will answer questions about work, assist service providers with our app, and escalate issues to our network team. 💻identify system performance issues and recommend improvements. 📋you will negotiate requests for additional fees and investigate issues by listening to calls 📝you will de-escalate upset customers by empathetically listening to their concerns andlooking for mutually beneficial situations. skills and qualifications: 🔈 experience with inbound and outbound calls. 🗣️ english required: b2+ 🧏♂️ excellent communication and interpersonal skills. 👨💻 strong verbal and written communication skills. 👨🎓 critical thinking and problem-solving capabilities. 🎇 experience with salesforce is a bonus. what do we offer? 💰 competitive salary 🗓️shift days, hours, and time zone: full availability monday to sunday, 45 hours per week, works hours between this time range: 7 am to 11 pm. 2 days off per week 📍location: ca...
Are you looking for new opportunities and a stable job? then join us as a customer service representative!! job description: the network solutions agent is a specialized position. we handle towing and roadside service requests from our service partners. you play a critical role as a customer service agent for our service providers. our agents balance the needs of our business, our service providers, partners, and our customers. the ability to work quickly and overlap skills is required. responsibilities: 🗓️ deliver excellent customer support via phone and email. 🛠️you will answer calls from our service providers quickly, friendly, and efficiently. 📞you will answer questions about work, assist service providers with our app, and escalate issues to our network team. 💻identify system performance issues and recommend improvements. 📋you will negotiate requests for additional fees and investigate issues by listening to calls 📝you will de-escalate upset customers by empathetically listening to their concerns andlooking for mutually beneficial situations. skills and qualifications: 🔈 experience with inbound and outbound calls. 🗣️ english required: b2+ 🧏♂️ excellent communication and interpersonal skills. 👨💻 strong verbal and written communication skills. 👨🎓 critical thinking and problem-solving capabilities. 🎇 experience with salesforce is a bonus. what do we offer? 💰 competitive salary 🗓️shift days, hours, and time zone: full availability monday to sunday, 45 hours per week, works hours between this time range: 7 am to 11 pm. 2 days off per week 📍location: ca...
One of the best bpo company is looking for bilingual agent for customer service industry, with experience in bpo. benefits: * job stability * internal growth and professional development * bonuses and additional incentives * contract directly with the company requirements: * bilingual agents with or without experience * english b2 or higher * exceptional verbal and written communication skills in english and spanish work schedule: work is from monday to friday. weekends off. salary: 2.200.000 + variable + legal benefits. if you feel that you are the right fit, just give it a try and we will be connecting with you! we want you to be part of this team!!!...
Job summary a conference and banquet host is responsible for assisting with set-ups and seating as well as managing queries to deliver an excellent guest and member experience while contributing to meeting departmental targets. responsibilities - welcome guests in a polite and friendly manner - coordinate seating for customers - up-sell with latest departmental incentives - manage conference and banquet set-ups - ensure guests are billed accurately - follow cash handling procedures - manage guest queries in a timely and efficient manner - comply with company brand standards - strive to achieve departmental targets as part of the team - ensure cleanliness of work areas - comply with hotel security, fire regulations and all health and safety legislation - comply with local licensing laws - assist other departments wherever necessary and maintain good working relationships - be environmentally aware qualifications - positive attitude - good communication skills - committed to delivering high levels of customer service - excellent grooming standards - flexibility to respond to a range of different work situations - ability to work on your own or in teams desired requirements - food and beverage and/or industry experience - knowledge of food hygiene regulations benefits hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam...
Job summary join expatrio expatrio is an ambitious berlin-based start-up in the field of fintech and edtech and currently has a vacancy for the position as customer support agent (spanish & chinese) - latam (remote freelance) our goal is to make the way to and in germany as easy as possible for international students. if you want to support us in this goal, then you are exactly right with us your role you will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone you will make sure that our customers get excellent customer service your main tasks will include the verification of documents you will have your own responsibilities and also support our customer support agents with ad-hoc tasks you will work together with our service partners to support our customers qualifications - you have some experience in customer support - you are available in full-time - you have strong communication skills and a customer first mindset - you are fluent in spanish both written and spoken, and you're also proficient in english and chinese responsibilities - you will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone - you will make sure that our customers get excellent customer service - your main tasks will include the verification of documents - you will have your own responsibilities and also support our customer support agents with ad-hoc tasks - you will work together wi...
🌟 oferta laboral: intake specialist (legal) 📍 ubicación: cali, bogotá, barranquilla 🕒 horario: lunes a viernes, 8 a.m. a 5 p.m. / 11 a.m. a 8 p.m. (semana rotativa. modalidad remota después del periodo de prueba) 📌 departamento: legal 🔍 ¿qué harás como intake specialist? te unirás al equipo legal para brindar atención especializada a nuevos clientes que buscan representación en casos de lesiones personales. serás el primer punto de contacto, guiando con empatía, precisión y profesionalismo. 📋 responsabilidades principales - registrar y verificar información detallada de casos legales - proporcionar orientación inicial sobre procesos legales - programar reuniones con abogados y clientes potenciales - garantizar una experiencia cálida, eficiente y profesional desde el primer contacto 💡 perfil que buscamos - inglés avanzado (nivel 9.0 - 10.0) - habilidades comunicativas excepcionales y empatía - organización, atención al detalle y pensamiento crítico - capacidad para trabajar en turnos rotativos y adaptarse al trabajo remoto - experiencia laboral de mínimo un año en atención al cliente o un ro similar ✨ why join us? this is your chance to be part of a dynamic legal team focused on making a real difference in the lives of our clients. you'll work in a collaborative and supportive environment, gain valuable legal exposure, and grow professionally—while working comfortably from home after your initial onboarding....
Company description the ward law group, voted best places to work for the past two years is where your work really matters! where serving the community and genuinely driving results have made us a leader in personal injury. we offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. we empower our employees to make the best decision to impact our clients through collaborative team efforts. we are a nontraditional, highly accountable, yet vibrant group of professionals. get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.” our core values are service to our clients, service to our teammates, and service to the community. along with faith, accountability, leadership, and loyalty. job description position overview: - responsible for obtaining, organizing, and maintaining all records related to litigation cases, including medical records, billing statements, mri films, tax documents, and prior medical history. - ensures timely and accurate retrieval of documentation from providers and third parties to support attorneys and paralegals throughout the litigation process. job description & responsibilities – including but not limited to: - request medical records and billing statements from medical providers via email, fax, mail, or online portals. - follow up consistently with medical offices, imaging centers, and insurance adjusters to ensure timely receipt of requested documentation, in alignment with litigation deadlines. - request and track additional records such as prior med...
Make every workday count—and still be home for dinner mypass global is a forward-thinking saas platform transforming workforce compliance and onboarding for the energy, construction, and resources industries. with innovation at the heart of everything they do, our client empowers teams to streamline operations while maximizing platform value—one success story at a time. job description as a junior customer success team member, you’ll be responsible for onboarding new clients, configuring portals, resolving technical issues, and driving long-term engagement. you’ll also run client training and support customer renewals—ensuring a smooth, impactful experience every step of the way. job overview employment type: full-time (indefinite term type contract) shift: day shift, monday to friday salary: 3.800.000 col work setup: onsite, bogotá, colombia your daily tasks process onboarding requests, ensuring adherence to business and service level requirements. support the management of the vendor onboarding program for both new and existing asset owners. create and configure customer portals tailored to their specific needs. work closely with other departments (e.g., support, product, verifications) to resolve client-specific issues during onboarding. ensure any technical or operational issues encountered during onboarding are swiftly addressed. set up billing configurations and request invoice generation promptly. ensure that the customer’s portal is fully functional and that workers are mobilised for compliance with their projects. provide prompt and accurate resp...
Who we are is what we do. deel is the all-in-one payroll and hr platform for global teams. our vision is to unlock global opportunity for every person, team, and business. built for the way the world works today, deel combines hris, payroll, compliance, benefits, performance, and equipment management into one seamless platform. with ai-powered tools and a fully owned payroll infrastructure, deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. why should you be part of our success story? as the fastest-growing software as a service (saas) company in history, deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. we're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. in 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. our momentum is reflected in our achievements and customer satisfaction: cnbc disruptor 50, forbes cloud 100, deloitte fast 500, and repeated recognition on y combinator’s top companies list – all while maintaining...
Shape the future of connectivity with precision and insight in the world of connectivity intelligence , our client, ekahau inc, is the tech behind the wi-fi that just works—whether it’s in airports, hospitals, offices, or universities. for over 20 years, they’ve led the way in designing, optimizing, and troubleshooting wireless networks with powerful, easy-to-use software and hardware tools. trusted by global brands and it pros alike, ekahau delivers real-time visibility and precision. if you’re passionate about data, performance, and building networks that never drop , this is where your skills truly connect. what you’ll do in this role be part of our client’s team as a telecommunications data analyst and turn raw data into strategic insights. you’ll analyze customer behavior, service performance, and engagement trends to improve delivery, boost retention, and support key decisions—driving real impact across the professional services organization. job overview employment type: indefinite-term contract shift: 9 am – 6 pm pst | us holidays work setup: remote / work from home why you’ll love working here 5-day work week weekends off work from home arrangement 20 vacation days in total prepaid medicine fully customized emapta laptop and peripherals direct exposure to our clients career growth opportunities diverse and supportive work environment prime office locations in bogotá and medellín unlimited upskilling through emapta academy courses (want to know more? visit https://bit.ly/emaptatrainingcalendar) what you need to bring bachelor’s degree in a quantitative field such as...
Ark solvers is miami's attentive, reliable and knowledgeable cyber security and it company. founded in 2010, our it company was established with the mission of helping businesses manage their it and keep them secure. the role technical support (client-facing) handle incoming service requests as the first responder; resolve or escalate based on complexity. support user issues related to microsoft 365, windows os, remote access, printers, voip, cybersecurity tools, and network basics. provision users and devices, configure new setups, and troubleshoot common msp client environments. deploy and support endpoint security solutions, dns filtering, mfa, and remote backup solutions. sop creation & documentation write, edit, and maintain internal sops, checklists, and knowledge base articles. translate tribal knowledge into clear, repeatable steps for use by techs at all levels. keep documentation up to date in it glue and ensure all client environments are well-documented. standardize repeat tasks into documented workflows to support automation and efficiency. client experience communicate proactively and professionally set expectations, give clear updates, and follow up. act as a customer advocate internally, ensuring issues are fully resolved and documented for future reference. team collaboration participate in daily huddles and weekly tech meetings to identify recurring issues and process gaps. collaborate with l1s and l3s to fine-tune documentation and identify automation opportunities. provide input on how to improve onboarding, ticket handling, and escalation procedures. ...
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