Job summary responsible for supporting sales and/or account managers in their job to win, retain and manage national and/or multinational prospects and/or clients. this role can include client management tasks for small (local) accounts. **_ job specific essential duties & responsibilities_** - develops great relationships with the sales and/or account managers he/she works for - establishes a strong internal network by working closely together with other departments involved in the client life cycle such as operations, finance, cds, marketing, advito and supplier relations - manages the client relationship with small (local) account - creates client satisfaction surveys, monitors responses, analyzes results, and prepares client presentation - works closely with operations when handling customer complaints - assists the account manager at time of implementation of a new client - works together with marketing on client communication initiatives - works together with supplier relations on client related supplier promotion activities - ensures all client contact details are kept up to date in the crm to support any client related marketing and/or supplier relations initiatives...
Job description where will your career take you? we're not just any travel management company. we help clients travel smart and achievemore. manager, operations job summary: the manager, operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. this position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. essential duties and responsibilities: handling incoming requests - strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented strong understanding of a client policies and processes, determining the impact to the operation team as changes are implemented has a strong understanding and accurately and provides direction on a large spectrum of travel supplier rules maintains and seeks expansion of current knowledge of various industries (travel management, account management, contact center operations, etc.) supports bcd travel and client driven initiatives leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met quality and service excellence - reviews operations performance reports and provides direction and implements programs to improve the performance of the operations against goals consistently follows bcd travel guidelines...
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