Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple a...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Job summaryas an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements.responsibilitiesworks closely with senior developer and solution architect in understanding the functional and technical design.creates and maintains process definition documents (pdd) with supervision from business analysts as needed.develops and configures automation processes as per the solution design document (sdd) to meet defined requirements in adherence to best practices.complies with and helps enforce design and coding standards, policies, and procedures.ensures quality of coded components by performing thorough unit testing.analyzes, understands, and documents the business processes in detail where required.works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.collaborates with operations team to stabilize, enhance, or fix automations.skills and experiencemust haves:english – spanish language (oral and writing 85 % or higher), (b2+ or above).1+ years of experience in related field.high school diploma.ability to build a robot with direction & guidance.6+ months of experience in uipath.uipath developers training...
Job summary the care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities - deliver first contact resolution. - professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocol while handling calls by topic. - identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. - seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality. - build positive and professional relationships, and further impress customers by going the extra mile. - must be able to communicate conversations through note taking and shorthand. - maintain required documentation for client and worksite employee calls within applicable systems. - provide executive leadership administrative support as needed. - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - lis...
This role will be responsible for providing comprehensive support for sap systems, managing system performance and ensuring availability for global users. key responsibilities: sap system administration: - administer and manage the full sap landscape (ecc, hana, pi/po, solman, mdg etc.). - install, configure, and maintain sap systems and related components (sap netweaver, sap hana, db2, oracle, etc.). - monitor system health, perform troubleshooting, and resolve system issues to ensure high availability. system performance and monitoring: - proactively monitor sap systems’ performance, identify bottlenecks, and optimize performance (e.g., database tuning, system alerts, etc.). - use sap solution manager for system monitoring, performance diagnostics, and event management. - set up and manage sap solution manager configuration, diagnostics, and monitoring tools. troubleshooting and incident management: - troubleshoot and resolve critical system issues (hardware, network, and sap application-related). - work closely with functional teams to support user issues and resolve technical problems. - resolve high-priority incidents and escalate as necessary to senior sap basis team members or vendors. backup and recovery: - implement and maintain backup strategies for sap systems. - perform regular system and database backups and recover sap systems in case of failures. saas connections: - implement and manage saas connections for boundary applications, ensuring seamless integration with sap. - work with vendors and external partners to maintain and optimize these connect...
Job summarythe system administrator iii position will help provision, install, manage, and maintain windows servers, m365, manage engine, rubrik, zoom, goanywhere, and our vm environment as well as system software and related infrastructure, including our active directory environment. in addition, this role participates in technical research to enable continuing innovation within the infrastructure environment.responsibilitiesessential functions: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.assist in development, planning, and executing upgrades and changes.provide tier ii / iii support as required for various associates as issues are raised.perform daily system monitoring and reviews; verifying the integrity and availability of all hardware, server resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups.coordinate and communicate with impacted associates.ensure customer service to our associates is upheld to the highest standard.assist with resource planning and prioritization of support requests for systems administrator team.day to day oversight and follow up of tasks required to be performed by other system administrators.coaching and mentoring of junior system administrators.repair and recover from hardware or software failures.perform periodic performance reporting to support capacity planning.ability to perform duties in a professional manner and appearance.perform routine audits of systems and software verifying the inte...
Job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements. responsibilities - works closely with senior developer and solution architect in understanding the functional and technical design. - creates and maintains process definition documents (pdd) with supervision from business analysts as needed. - develops and configures automation processes as per the solution design document (sdd) to meet defined requirements in adherence to best practices. - complies with and helps enforce design and coding standards, policies, and procedures. - ensures quality of coded components by performing thorough unit testing. - analyzes, understands, and documents the business processes in detail where required. - works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. - collaborates with operations team to stabilize, enhance, or fix automations. skills and experience must haves: - english – spanish language (oral and writing 85 % or higher), (b2+ or above). - 1+ years of experience in related field. - high school diploma. - ability to build a robot with direction & guidance. - 6+ months of e...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
What you will do we empower businesses through innovative digital transformation solutions, specializing in netsuite, coupa, salesforce, and adaptive insights platforms. we’re seeking a technical consulting manager to lead the technical consulting function, driving end-to-end implementations of scripted customizations and data integrations. this is a leadership role where you’ll partner with clients and internal teams, delivering technical excellence and system architecture expertise to help clients achieve their goals. key responsibilities as a technical consulting manager, you will: client delivery & technical leadership serve as a proactive advocate for clients during engagements, ensuring their needs are met and expectations exceeded. collaborate with functional teams to design and deliver custom solutions aligned with client requirements. lead technical discovery and requirements-gathering workshops to assess client needs and goals. translate complex business requirements into scalable technical designs. architect technical solutions, including process mapping, customizations, and integrations, ensuring alignment with leading practices. draft technical design documents for client review and approval. define data conversion and migration strategies, leading related technical activities. oversee and execute technical phases of user acceptance testing (uat) and system interface testing (sit). provide post-go-live technical support and troubleshooting as needed. team & project management manage and mentor team members, fostering a culture of technical excellence and contin...
Job summarythe care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.responsibilitiesdeliver first contact resolution.professionally handle high volume inbound calls in a timely manner.follow specific communication guidelines and escalation protocol while handling calls by topic.identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality.build positive and professional relationships, and further impress customers by going the extra mile.must be able to communicate conversations through note taking and shorthand.maintain required documentation for client and worksite employee calls within applicable systems.provide executive leadership administrative support as needed.meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores.treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.listen carefully to our customers to ensure...
Job summary as an automation developer i, you will be responsible for the design, development, and delivery of rpa, idp, bi, and other solutions to our clients. utilize recognized methods to deliver work products in the following areas of the application development lifecycle (design, construction, system and integration testing, implementation, and support and maintenance) addressing complex business/technical requirements. responsibilities works closely with senior developer and solution architect in understanding the functional and technical design. creates and maintains process definition documents (pdd) with supervision from business analysts as needed. develops and configures automation processes as per the solution design document (sdd) to meet defined requirements in adherence to best practices. complies with and helps enforce design and coding standards, policies, and procedures. ensures quality of coded components by performing thorough unit testing. analyzes, understands, and documents the business processes in detail where required. works within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process. collaborates with operations team to stabilize, enhance, or fix automations. skills and experience must haves: english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years of experience in related field. high school diploma. ability to build a robot with direction & guidance. 6+ months of experience in ui...
Job summary the system administrator iii position will help provision, install, manage, and maintain windows servers, m365, manage engine, rubrik, zoom, goanywhere, and our vm environment as well as system software and related infrastructure, including our active directory environment. in addition, this role participates in technical research to enable continuing innovation within the infrastructure environment. responsibilities essential functions: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. assist in development, planning, and executing upgrades and changes. provide tier ii / iii support as required for various associates as issues are raised. perform daily system monitoring and reviews; verifying the integrity and availability of all hardware, server resources, systems and key processes; reviewing system and application logs, and verifying completion of scheduled jobs such as backups. coordinate and communicate with impacted associates. ensure customer service to our associates is upheld to the highest standard. assist with resource planning and prioritization of support requests for systems administrator team. day to day oversight and follow up of tasks required to be performed by other system administrators. coaching and mentoring of junior system administrators. repair and recover from hardware or software failures. perform periodic performance reporting to support capacity planning. ability to perform duties in a professional manner and appearance. perform routine audits of systems and software...
Job summary: the soc supervisor steers day‑to‑day security operations center activities in alignment with corporate security objectives and leading‑practice frameworks such as nist csf, mitre att&ck; and itil. analysts and team leads are provided with the appropriate tools, well‑defined processes and up‑to‑date documentation to detect, investigate and respond to cyber‑threats around the clock, consistently meeting sla/kpi targets and maintaining high customer‑satisfaction scores. responsibilities: the soc supervisor provides strategic and operational leadership to the security operations center, directing a multidisciplinary team of analysts to deliver continuous threat monitoring, incident response and cyber‑defense services. the role aligns soc capabilities with organizational objectives and recognized frameworks (itil, nist csf, mitre att&ck;), safeguards system availability and performance, and ensures service‑level and customer‑satisfaction targets are consistently achieved. responsibilities include cultivating a high‑performance culture, standardizing and automating processes, optimizing tooling and runbooks, and serving as the principal liaison with clients and internal stakeholders to communicate risk posture, performance metrics and improvement initiatives. - oversee continuous tracking of security events and alerts using siem tools. - analyze and correlate security data to identify potential threats and vulnerabilities. - ensure timely and accurate detection of security incidents to maintain high system availability and security posture. - lead the soc team ...
Job summary as an accounts receivable clerk, you willbe responsible for the accurate and efficient processing of clientinvoices, tracking and managing outstanding receivables, andensuring timely collections. your role will play a critical part inmaintaining positive client relationships and optimizing cash flowfor our clients. this position requires strong attention to detail,excellent organizational skills, and the ability to workcollaboratively with internal and external stakeholders. responsibilities 1. generate accurate and timely client invoicesbased on contract terms and billing schedules. 2. review and verifyinvoices for accuracy, completeness, and adherence to companypolicies. 3. coordinate with internal teams to obtain necessaryinformation for invoicing. 4. address client inquiries related toinvoices promptly and professionally. 5. monitor and manageoutstanding receivables for multiple client accounts. 6. ensuretimely and accurate application of payments received. 7. investigate and resolve discrepancies or issues related to paymentsand client accounts. 8. follow up with clients on overdue paymentsthrough calls, emails, or other communication channels. 9. maintainaccurate records of client payments, adjustments, and collectionactivities. 10. collaborate with clients to establish andcommunicate payment terms and schedules. 11. monitor and analyzecash flow trends and aging reports to identify potential collectionissues. 12. recommend and implement strategies to improve cash flowand reduce delinquency rates. 13. properly prepare needed financialand operational re...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12 / 26 / 2023 10 : 03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - confer with customers by telephone to provide information about products and services, to take / modify orders or account information, or to obtain details of complaints. - keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. - resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - check to ensure that appropriate changes were made to resolve customers' problems. - contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - refer unresolved customer grievances to designated departments for further investigation. - determine charges for services requested, collect payments, and / or arrange for billing. - complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. - obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme we...
Customer service supervisor location co-barranquilla posted date 2 hours ago(12 / 7 / 2023 2 : 00 pm) job id 2023-3011 # positions 1 category business support job summary the supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with team leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity responsibilities team supervision : - serve as the “go-to” person on the customer service team, providing support and subject matter knowledge to other team members, as required. - support team leads and agents on the escalations of questions and issues related to processes and brand standards. - establish and administer team schedules to ensure the required coverage and service level compliance. - work with team leads to prepare service...
Job summary the care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation. responsibilities deliver first contact resolution. professionally handle high volume inbound calls in a timely manner. follow specific communication guidelines and escalation protocol while handling calls by topic. identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution. seize opportunities to gently educate clients and worksite employees on client's offerings and online employee portal functionality. build positive and professional relationships, and further impress customers by going the extra mile. must be able to communicate conversations through note taking and shorthand. maintain required documentation for client and worksite employee calls within applicable systems. provide executive leadership administrative support as needed. meet all agent kpi's including call efficiency, quality, quantity and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. listen carefully...
Job summary as a sr. accounts receivable clerk, youwill be responsible for the accurate and efficient processing ofclient invoices, tracking and managing outstanding receivables, andensuring timely collections. your role will play a critical part inmaintaining positive client relationships and optimizing cash flowfor our clients. this position requires strong ar expertise,attention to detail, excellent organizational skills, and theability to work collaboratively with internal and externalstakeholders. responsibilities 1. generate accurate and timelyclient invoices based on contract terms and billing schedules. 2. review and verify invoices for accuracy, completeness, andadherence to company policies. 3. coordinate with internal teams toobtain necessary information for invoicing. 4. address clientinquiries related to invoices promptly and professionally. 5. monitor and manage outstanding receivables for multiple clientaccounts. 6. ensure timely and accurate application of paymentsreceived. 7. investigate and resolve discrepancies or issuesrelated to payments and client accounts. 8. provide support andcoaching to junior ar clerks with inquiries related to the arprocess. 9. follow up with clients on overdue payments throughcalls, emails, or other communication channels. 10. maintainaccurate records of client payments, adjustments, and collectionactivities. 11. collaborate with clients to establish andcommunicate payment terms and schedules. 12. monitor and analyzecash flow trends and aging reports to identify potential collectionissues. 13. recommend and implement strat...
Job summary as an accounts receivable clerk, you willbe responsible for the accurate and efficient processing of clientinvoices, tracking and managing outstanding receivables, andensuring timely collections. your role will play a critical part inmaintaining positive client relationships and optimizing cash flowfor our clients. this position requires strong attention to detail,excellent organizational skills, and the ability to workcollaboratively with internal and external stakeholders. responsibilities 1. generate accurate and timely client invoicesbased on contract terms and billing schedules. 2. review and verifyinvoices for accuracy, completeness, and adherence to companypolicies. 3. coordinate with internal teams to obtain necessaryinformation for invoicing. 4. address client inquiries related toinvoices promptly and professionally. 5. monitor and manageoutstanding receivables for multiple client accounts. 6. ensuretimely and accurate application of payments received. 7. investigate and resolve discrepancies or issues related to paymentsand client accounts. 8. follow up with clients on overdue paymentsthrough calls, emails, or other communication channels. 9. maintainaccurate records of client payments, adjustments, and collectionactivities. 10. collaborate with clients to establish andcommunicate payment terms and schedules. 11. monitor and analyzecash flow trends and aging reports to identify potential collectionissues. 12. recommend and implement strategies to improve cash flowand reduce delinquency rates. 13. properly prepare needed financialand operational re...
Job summary the care center analyst will provideprofessional business and customer service support, bothindividually and as part of a project team, with a focus onassisting auxis managed services and customer service clients toensure high levels of customer satisfaction and productivity. thisrole will provide direct support for all inbound calls, emails,chats, text messages, etc., answering product and service-relatedquestions and providing the necessary support to resolve theirsituation. responsibilities - deliver first contact resolution. -professionally handle high volume inbound calls in a timely manner. - follow specific communication guidelines and escalation protocolwhile handling calls by topic. - identify customer and worksiteemployee needs, clarify information as needed, research everyissue, and provide solutions and/or alternatives for resolution. -seize opportunities to gently educate clients and worksiteemployees on client’s offerings and online employee portalfunctionality. - build positive and professional relationships, andfurther impress customers by going the extra mile. - must be ableto communicate conversations through note taking and shorthand. -maintain required documentation for client and worksite employeecalls within applicable systems. - provide executive leadershipadministrative support as needed. - meet all agent kpi’s includingcall efficiency, quality, quantity and nps customer satisfactionscores. - treat people with respect under all circumstances,instill trust in others, and uphold the values of the organization. - listen carefully to ...
Accounts payable / receivable supervisor location co-bogotá posted date 2 weeks ago(12 / 28 / 2023 1 : 45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management - review, process, and approve invoices, ens...
Job summary as a senior developer specializing in ai and automation, you will play a critical role in designing, developing, and implementing cutting-edge solutions that optimize business processes within an outsourcing business environment. you will work closely with business analysts and other stakeholders to translate business requirements into scalable, high-performance applications and integrations. your expertise in modern technologies such as python, node.js, azure, and various automation tools will drive the success of our ai initiatives. responsibilities - design and develop robust, scalable ai and automation solutions using python, node.js, and azure technologies. - create and deploy azure functions to automate business processes and integrate with various third-party tools and databases. - develop custom applications for mobile platforms, ensuring seamless integration with existing systems and databases. - implement and manage api integrations with tools such as jira, sysaid, amazon connect, five9, and various databases like mongodb, azure cognos, firebase, and vector databases. - ensure secure, reliable, and efficient data exchange between systems, enhancing the overall workflow and process automation. - work closely with business analysts to understand and refine requirements, providing technical insights to shape the project direction. - lead the development team, providing guidance, code reviews, and mentoring to ensure best practices and high-quality code. - collaborate with uipath and ms power automate teams to leverage automation tools effectively, enha...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: answer customer calls regarding client services (passports and visas) meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. resolve customer concerns through a one call resolution vision. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. assist...
Job summarythe observability engineer will design, implement, and maintain observability solutions for complex systems and applications. this role requires a solid understanding of monitoring and observability practices, as well as expertise in tools and technologies used to collect and analyze performance, logging, and metrics data.responsibilitiesmonitoring setup and configuration: configure monitoring tools to gather data from various systems, applications, and network components. define metrics, configure data collection agents, and ensure proper connectivity and access.alert management: monitor alerts, perform triage to identify critical issues, analyze alert patterns, and configure escalation workflows to ensure timely response and resolution.performance analysis and troubleshooting: use tool features to analyze metrics, logs, and traces. conduct root cause analysis, troubleshoot issues, and identify areas for optimization.incident response: collaborate across teams to respond to incidents quickly, handling triage, communication, and coordination with stakeholders. participate in post-incident reviews to identify improvements.dashboard and visualization: develop and maintain dashboards and visualizations that offer a consolidated view of system health and performance. customize dashboards based on specific business and operational requirements.capacity planning and scalability: monitor resource utilization and trends to forecast capacity needs. collaborate on resource planning and provisioning to support scalability and optimal performance.tool administration and main...
Job summary the retail analyst level i is the first point of contact for the users who call our it service desk. the retail analyst level i answers incoming calls, tracks all information in a call tracking system, troubleshoots basic end-user issues on various software applications, hardware, pos systems, and provides basic desktop support. the retail analyst level i escalates unresolved problems/issues/requests to the proper tier 2 and tier 3 support teams. responsibilities incident/request/problem/knowledge management. perform incident and request queue management for auxis clients and assign the tickets as appropriate. provide first-level contact, convey resolutions to customer issues, and follow up. properly escalate unresolved queries to the next level of support. utilize excellent customer service skills and exceed customers’ expectations. ensure proper recording, documentation, and closure. recommend procedure modifications or improvements. acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users. other related tasks and responsibilities as directed by the auxis service support team lead or his designate(s). comply and adhere to auxis operational processes and security policies. use of auxis service management tools for incident, problem, change, and configuration management. use of auxis monitoring and management tools for the devices and infrastructure applications. attend all operational and project (ad-hoc) related scheduled meetings as required. ski...
Systems administrator 23 hours ago be among the first 25 applicants direct message the job poster from auxis job overview the system administrator iii is responsible for provisioning, installing, managing, and maintaining windows servers, m365, manage engine, rubrik, zoom, goanywhere, and vm environments , including active directory . this role also involves technical research, innovation , and ensuring system integrity and security. key responsibilities system maintenance & monitoring : oversee server resources, logs, backups, and security updates. technical support : provide tier ii/iii support , troubleshoot issues, and ensure high-quality customer service. upgrades & configuration : plan and execute system upgrades, apply patches, and ensure system integrity. team leadership & collaboration : mentor junior admins, coordinate with teams, and manage task prioritization. documentation & compliance : maintain system documentation, follow sops, and adhere to structured change management. qualifications & skills education : bachelor's in computer technology or equivalent experience. experience : 6+ years in microsoft domain networks and server hardware design. hands-on expertise with active directory (gpo, dns, dhcp), windows server (2012–2022), microsoft 365, zoom, vmware, manage engine, and windows 10/11 . experience with powershell scripting, automation, and digital certificates . cloud experience (azure/aws) and itil knowledge are a plus. soft skills : strong communication, time management, problem-solving, and teamwork abilities. this role is ideal for a proactive proble...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high le...
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