Job summary the administrative assistant is responsible for providing comprehensive administrative support to ensure the efficient operation of the office. this role involves organizing and scheduling meetings and appointments, managing client and visitor interactions with professionalism, and handling various communication and documentation tasks. the administrative assistant intern will also coordinate travel and accommodation arrangements, manage the access control process, and assist with onboarding new employees. key responsibilities include maintaining office supplies and equipment, liaising with external vendors, ensuring compliance with health and safety regulations, and supporting company events and fairs. the role involves financial management tasks such as handling petty cash, creating purchase orders, and managing monthly expense reports. additionally, the administrative assistant will oversee occupational health coordination, perform audits, and manage physical and digital records. responsibilities organize and schedule meetings and appointments plan and arrange meetings and appointments, ensuring all logistics are handled efficiently. client and visitor interaction answer calls and greet clients and visitors with professionalism and proper etiquette. provide information and support to visitors. communication and documentation produce and distribute general information emails. assist in preparing reports related to transportation, supplies, petty cash, and credit card statements. maintain accurate and up-to-date human resource files, records, and documentation....
Job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for thisfunction. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, andreconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cashflow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries andreconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensurecompliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned bymanagement. respond to inquiries from other departments and external parties regarding accounting-relatedmatters. support the accounting team with other duties as needed. skills and experience general requirements bachelor's degree in accounting career. 3+ years of experience in accounting or finance. knowledge of gaap and ifrs and other accounti...
2 days ago be among the first 25 applicants position is onsite and employees must work in our office at: monday to friday - 9:00am to 6:00pm est company job title: mlo (mortgage loan originator) this is a great fit for someone who has previously worked as a loan officer, mortgage originator, or investment lending specialist, especially if you’ve helped real estate investors and small business owners navigate funding options directly. the mlo (mortgage loan originator) will work exclusively with referred applicants, small business owners and real estate investors who have been sent to loanspark by trusted referral partners. you’ll guide borrowers through their financing journey, present the best available funding options, and manage the process from introduction through funding. you’re not sourcing leads, you’re closing warm ones fast. your day-to-day connect quickly with referred smb applicants and guide them through our loan products. assess borrower needs and align them with the best-fit funding options. manage a high-velocity pipeline of inbound leads with precision and urgency. collaborate with internal loan analysts and underwriters to get deals across the finish line. serve as a trusted advisor to applicants while representing loanspark’s high-touch, high-trust approach. qualifications 3+ years of experience selling real estate loans directly to borrowers—residential investment and/or commercial real estate lending. experience in business lending is a big bonus. high accountability, self-direction, and time-management skills. exceptional communication, relationship-bu...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology trends. also, will be responsible for leading the establishment of the business process outsourcing (“bpo”) operations for assigned clients, both existing operations as well as newly migrated accounts. responsibilities including working with the migration team on the transition of bpo functions from new clients to auxis’ colombia service center for multiple locations (bogotá, barranquilla, medellin), as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties also include managing the full range of day-to-day bpo services and operations, primarily focusing on a range of back office services, including accounting, accounts payable, accounts receivable, treasury and other related functions. this position will likely require travel to auxis or client sites that are located outside of colombia. responsibilities ongoing bpo management provide ongoing guidance and oversight on business process and operational best practices, key performance indicators, market and industry trends and other performance and cost drivers related to in scope processes. serve as interface to client management on all related operational matters. maintain regular communication with auxis executive and bpo management on all client activities, performance, issues, risks and sla and regulatory com...
Join or sign in to find your next job join to apply for the senior accounts receivable clerk role at auxis 3 days ago be among the first 25 applicants join to apply for the senior accounts receivable clerk role at auxis job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. job summary as a sr. accounts receivable clerk, you will be responsible for the accurate and efficient processing of client invoices, tracking and managing outstanding receivables, and ensuring timely collections. your role will play a critical part in maintaining positive client relationships and optimizing cash flow for our clients. this position requires strong ar expertise, attention to detail, excellent organizational skills, and the ability to work collaboratively with internal and external stakeholders. responsibilities generate accurate and timely client invoices based on contract terms and billing schedules. review and verify invoices for accuracy, completeness, and adherence to company policies. coordinate with internal teams to obtain necessary information for invoicing. address client inquiries related to invoices pro...
Join to apply for the atlassian jira administrator role at auxis 22 hours ago be among the first 25 applicants join to apply for the atlassian jira administrator role at auxis job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. job summary a proficient atlassian administrator with strong expertise in managing and optimizing jira (some confluence) in complex enterprise environments. skilled in workflow customization, permission schemes, automation rules, plugin management, and system integrations. experienced in supporting agile teams, ensuring platform performance, enforcing governance, and delivering user training and documentation. proven ability to collaborate with cross-functional teams to align tools with business processes and improve operational efficiency. responsibilities administer and support jira software, jira service management, and confluence across multiple projects and teams. design, configure, and maintain custom workflows, screens, fields, and permissions in jira. manage jira user permissions, project roles, and group memberships. develop and main...
Job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple accounts applying their expertise gained over time. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications or improvements. update or create knowledge base articles to ensure accuracy in service desk procedure. stay updated on relevant product offerings, current support policies,...
Join to apply for the senior cash application clerk role at auxis 2 days ago be among the first 25 applicants join to apply for the senior cash application clerk role at auxis get ai-powered advice on this job and more exclusive features. job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. job summary the sr cash app clerk reports directly to the accounts receivable supervisor. the cash application function consists of clerical and administrative services to ensure the accurate, timely and efficient posting and reconciliation of cash and non-cash payments to customer accounts. responsibilities oversee and execute the daily cash application process, ensuring accurate and timely recording of incoming payments across multiple channels, including checks, electronic funds transfers, and credit card payments. review and verify payment documentation, such as remittance advice, invoices, and bank statements, to allocate funds accurately to customer accounts. mentor a team of cash application clerks, providing guidance, training, and support to ensure efficient and accurate processing of transactions. perform complex reconciliations of cash receipts, identifying and resolving discrepancies or variances in a timely manner. collaborate with internal departments, such as accounts receivable, to address paymentrelated inquiries...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. skills and experience experience: 6+ years of experience in related field. proven experience with large, complex server-based cloud environments. experience with cloud technologies such as azure and aws. participate in 24x7 on call support rotation. computer science, engineering, it bachelor's degree or equivalent working experience. knowledge of network security methods and required configurations for network devices. advance knowledge of cloud computing network environments. excellent written, verbal, and interpersonal skills. knowledge in itil. advanced knowledge of network infrastructure, hardware, and vpn configuration (l2l, access, anyconnect or similar). ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. proficiency in application transport, network infrastructure protocols, tcp/ip, lan/wan, and client-server applications strong knowledge of data communications networking technologies, a...
3 days ago be among the first 25 applicants direct message the job poster from auxis to support the organization’s mission, vision, and values by exhibiting the following characteristics: excellence and competence, collaboration, innovation, respect, commitment to our community, accountability and ownership. ensure that it systems and underlying infrastructure are implemented to “security in depth” standards and best practices. skills and experience bs/ba degree in computer science, information systems or related field possess one or more advanced professional security certifications related to chosen discipline (cissp, ccsp, ceh) demonstrated understanding of information security best practices at least 2+ years’ experience implementing layered security practices for network, host, applications, data and access to iaas, paas and saas services in a hybrid deployment environment deep experience in developing and deploying security specific solutions including the automation of repeatable security tasks and controls strong practical knowledge of web authentication / authorization standards solid oral and written communication skills experience implementing and operating security technologies and processes in a hybrid cloud environment, such as aws or azure, and customer premise have 2+ years of cloud-based security run-time management experience experience with software-defined network, compute and storage platforms strong networking fundamentals, including tcp/ip, vlan’s, dns, load balancing and software-defined layer 2/3 rule configurations deep experience with security vul...
2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. general requirements skill...
Job summary the network engineer sr. is responsible for providing technical leadership, administering and supporting client network environments according to best practices, ensuring high network availability and performance. in this role you will be responsible for solutioning, automating, resolving escalated service issues, mentoring junior engineers, engineering and implementing complex changes and overseeing efficient operations management. responsibilities provide l3 troubleshooting escalated support issues related to datacenter and server operations. design and define operating runbooks to maintain network performance and reliability. coach and support other engineers to resolve issues efficiently. perform a root cause analysis to maintain the quality and efficiency standards. assist in delivering new client migrations and complex projects. lead the implementation and maintenance of cloud and on-premises network solutions. offer recommendations to enhance client network environments and technologies. support sales team in solutioning opportunities through customer meetings and executive presentations. manage complex technical problems and ensure compliance of auxis operating processes. provide monthly analytics report on team performance and capacity. oversee the execution of technical training programs for the team. maintain awareness of current and emerging technologies relevant to networking and related operations. make recommendations for performance improvements and automation to enhance operations. skills and experience experience: 6+ years of experience in rela...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from auxis job summary the accounts receivable supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. job summary the accounts receivable supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management manage the day-to-day operations of the accounts receivable department, including invoice generation, posting of payments, and collections activities. ensure timely and accurate billing and invoicing, reviewing invoices for accuracy, completeness, and compliance with company policies and client requirements. monitor acc...
Join to apply for the staff accountant role at auxis continue with google continue with google 3 days ago be among the first 25 applicants join to apply for the staff accountant role at auxis get ai-powered advice on this job and more exclusive features. sign in to access ai-powered advices continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirem...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our business, helping leaders to make data-informed decisions about our operational business processes. this role offers a unique opportunity to blend strategic thinking with hands-on execution, requiring business orientation, tech-savvy, and strong communication skills. you’ll drive consistency and collaboration across gbs and it in all aspects of operational data and analytics. you will be a key member of the team building, implementing, and maintaining the infrastructure needed to help leaders answer key questions about our business, priorities, and people. this role allows you to influence how efficient the operational environment is and needs someone with an internal drive, who is always looking for ways to innovate. responsibilities ● partner with business leaders to establish a robust framework for data collection, analysis, and reporting. ● provide insights into key talent metrics: collaborate and develop a set of operational performance indicators to analyze and interpret data to identify trends, pinpoint issues, and forecast potential challenges or opportunities related to the gbs processes and workflows. ● ensure data integrity: maintain data accuracy and implement data governance practices. ● collaborate cross-functionally: partner with team members to support data-informed decision-making processes. ● create and maintain...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
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