At canonical, we are at the forefront of the global move to open source. our pioneering tech firm is changing the world on a daily basis. about the role we are seeking an exceptional individual to join our customer success team as a graduate customer success manager. this role will be based remotely worldwide and is a first step in the csm organisation. the successful candidate will have a strong focus on supporting customers by finding solutions to ticket requests. they will also be responsible for enriching documentation about problem solving, q&a;, and onboarding materials. - main responsibilities: - a strong focus on supporting customers by finding solutions to ticket requests. - enrich documentation about problem solving, q&a;, and onboarding materials. - drive campaigns targeting multiple customers through digital touch-points and activities. - identify high potential as well as high risk customers from newly onboarded users or customers - onboard new customers and introduce them to our products and support processes. - collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - engage with your portfolio of customers to ensure risk identification - collect feedback from customers and format them for review by the product team key skills and qualifications - customer-facing experience - an empathetic individual with a natural drive to help others - passion for technology, infrastructure, and open source platforms - excellent presentation skills - strong organisational skills, ability to structure and...
Unlock customer success the ideal candidate will drive customer adoption and growth by delivering world-class service, gathering complex requirements, and designing consultative solutions. - gather key customer needs and work collaboratively with the team to develop tailored adoption plans that optimize client usage. - analyze data to identify business performance improvement opportunities and effectively communicate findings to stakeholders. - develop strong relationships with customers and build trust through proactive communication and issue resolution. requirements: - 5+ years of experience in customer success, project management, or account management roles, preferably in saas. - expertise in building client relationships, managing risks, engaging stakeholders, onboarding, project planning, and forecasting. - experience with salesforce, zendesk, and data visualization tools. we offer a collaborative work environment, flexible hybrid schedule, and comprehensive benefits package. our office is located in medellín, colombia, next to interplaza mall. we're looking for a skilled professional who can drive customer success and growth while maintaining a high level of customer satisfaction. candidates with expertise in customer success, project management, or account management roles are encouraged to apply. referrals increase your chances of interviewing at our company. experts add insights directly into each article, started with the help of ai....
Customer success specialist we are seeking a seasoned customer success specialist to join our team. the ideal candidate will have a strong background in account management, customer success, and business development. they will be responsible for managing a portfolio of high-value clients, driving revenue growth, and ensuring client satisfaction. - develop and implement strategic plans to drive revenue growth and improve client satisfaction. - manage a portfolio of high-value clients, including identifying new sales opportunities and upselling/cross-selling existing clients. - collaborate with cross-functional teams to identify and address client needs, and develop solutions that meet their requirements. - provide exceptional customer service, responding promptly to client inquiries and resolving issues in a timely manner. - conduct regular business reviews with clients to discuss their progress, goals, and challenges, and provide recommendations for improvement. - identify and pursue new sales opportunities through networking, research, and prospecting. requirements - bachelor's degree in business administration or related field. - minimum 5 years of experience in account management, customer success, or business development. - proven track record of driving revenue growth and improving client satisfaction. - strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders. - ability to work independently and as part of a team, with a focus on delivering results-oriented solutions. what we offer we offer a c...
About this role we are seeking an experienced customer success manager to join our team. in this role, you will be responsible for managing high-touch customer accounts and driving their success. key responsibilities: - serve as the primary point of contact for assigned customers, managing relationships from onboarding through ongoing engagement. - build and maintain strong, long-term relationships with key decision-makers in customer organizations. - understand customer strategies and goals, and identify opportunities to leverage schneider electric solutions to drive business value. - develop and implement customized onboarding plans tailored to individual customer needs. - create and manage customer success plans that align with customer business objectives and desired outcomes. qualifications: - bachelor's/master's degree in a related field. - proven experience in customer-facing roles within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - strong understanding of power distribution utilities' business processes and regulatory compliance principles is a significant advantage. - familiarity with customer success platforms and tools is a plus. about us we are a global leader in energy management and automation. we thrive in over 100 countries and have a high-performing workforce of 160,000 people. our connected technologies reshape industries, transform cities, and enrich lives....
About the role we are seeking a highly skilled and motivated customer success manager to join our team. this individual will be responsible for managing a portfolio of customers, providing exceptional support and guidance to ensure their success with our solutions. the ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and collaboratively as part of a cross-functional team. key responsibilities - customer centric focus: - develop and maintain strong relationships with customers through regular check-ins, updates, and business reviews. - collaborate with customers to identify key performance metrics and track progress towards their objectives. - provide proactive issue resolution and strategic guidance to ensure customer satisfaction and retention. - strategic thinking: - understand customer business goals and challenges to align our solutions that drive success and value for the customer. - proactively identify and address customer issues or concerns, and provide effective solutions. - use data and analytics to track and measure customer success metrics. - cross-functional collaboration: - work closely with internal teams including professional services, product, and support to ensure customer satisfaction and retention. - coordinate with sales and tams on increased business opportunities within the account base. requirements - bachelor's degree in a related field or equivalent work experience. - proven experience in customer success, account management, or a related role. - excellent communicat...
Job description: "> "> - the customer success engineer will be responsible for troubleshooting issues over the phone, training new field and administrative users, and consulting best practices. "> "> key responsibilities: "> "> - technical support for customers "> - training and development of customer success strategies "> - maintaining relationships with customers "> - providing feedback to product and development teams "> - participating in quality assurance testing "> "> requirements: "> "> - bachelor's degree from an accredited university "> - at least 3 years of experience in the oil and gas industry "> - experience working with software products "> - advanced excel skills "> - excellent communication and interpersonal skills "> - problem-solving skills "> - time management and organizational skills "> "> preferred skills: "> "> - basic database knowledge "> "> additional details: "> "> - criminal background check "> - education verification "> - employment verification "> - driver's license verification "> - passport/id validation "> "> about the role: "> "> - this is a full-time position "> - the role will be based in bogota, colombia "> - the successful candidate will be required to undergo an onboarding medical examination "> "> about us: "> "> - we are a rapidly growing company "> - we are committed to fostering a culture of belonging "> - we value diversity and inclusion "> - we strive to create a work environment that is inclusive and respectful "> "> benefits: "> "> - a competitive salary "> - opportunities for professional growth...
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