TECHNOLOGY PROCESS COORDINATOR | J-991

Change management role overview this role plays a crucial part in the overall success of our organization by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified. the change management team contributes to maintaining stability in the production environment while adhering to governing regulations, standards, policies, processes, and procedures for compliance. key responsibilities: - champion a customer-focused culture to deepen relationships and leverage broader connections. - deliver on a range of assignments related to change management operations using established standards and technical judgment. - support daily operation to ensure good execution and compliance, identifying any non-compliance concerns. - apply working knowledge to mitigate issues and deviations from standards. - gather information and requirements to solve problems, testing solutions to meet required standards. - provide input into the enterprise change advisory board to understand and support the enterprise view of change impact across the organization. - contribute to the design and delivery of both training programs and process improvement initiatives. - act as initial triage and provide user support, troubleshooting issues, answering queries, and guiding users through processes and functionalities. requirements: - diploma or bachelor's degree in computer science or equivalent. - experience in change management is necessary. - english fluency required, spanish ability a plus. - knowledge of itsm disciplines and frameworks, speci...