Onboarding expert "> job summary: as an onboarding expert, you will be responsible for ensuring a seamless onboarding experience for new employees. this involves delivering exceptional support through various communication channels and handling multiple tasks simultaneously. key responsibilities include: - providing top-notch support to internal team members and our workforce via phone and email. - handling high volumes of calls with ease and maintaining composure under pressure. - assisting new employees throughout the onboarding paperwork process. - completing and reviewing i-9 forms meticulously, and submitting e-verify cases to ensure compliance with federal regulations. - utilizing bullhorn ats to monitor applicant progress, key onboarding milestones, and document completion. - responding to general questions regarding new hire documentation, payroll, tax credit initiatives, and timecards. - maintaining proactive communication with new hires prior to their start date, confirming essential details like work schedules, reporting instructions, and contract terms. - adhering to company policies and procedures to guarantee consistency and compliance. - demonstrating exceptional professionalism and service in interactions with the workforce. - collaborating effectively with colleagues and showcasing adaptability in a dynamic work environment. - working independently and taking initiative to manage onboarding-related responsibilities. - supporting other departments by tracking and reporting kpis and metrics. - performing additional administrative or hr-related tasks as a...
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