Technical problem solver in today’s fast-paced digital landscape, technology plays an increasingly vital role in our daily lives. to ensure seamless experiences for users, we need skilled professionals to tackle complex technical issues. as a technical problem solver, you will be part of a dynamic team that strives to deliver exceptional support and exceed customer expectations. we're looking for a highly skilled technical problem solver to join our team. the ideal candidate will have: responsibilities include acting as the primary technical contact for support cases, troubleshooting complex issues, and ensuring service level agreements are met. as a technical problem solver, you will work remotely and have flexible working hours. you will also have access to formal education and certifications support. what we offer why choose us? softgic is a great place to work certified company dedicated to making life easier through technology. our mission-driven organization values innovation, collaboration, and growth. if you're passionate about delivering exceptional support and making a difference, join our team and embark on a rewarding career journey....
As a change and problem analyst, you will lead the design, execution, and improvement of change management processes within our it organization. this role is responsible for ensuring minimal disruption to it services while enabling rapid delivery of changes and releases. you will collaborate with technical teams to develop and implement process improvements. responsibilities: - change management: - organize and facilitate cab meetings to discuss proposed changes. - develop and manage change management processes. - oversee the lifecycle of all changes from request to implementation and closure. - problem management: - develop and implement problem management processes. - coordinate problem investigations and identify causes of it incidents. qualifications: - engineering degree or related experience. - experience in change, release, and problem management preferred. - itil certification and agile methodologies (safe and scrum) knowledge desired. benefits: - comprehensive mindfulness programs. - volunteer paid time off after 6 months of employment. - employee assistance program and personalized wellbeing programs. we value innovative thinkers who are passionate about improving our processes. if you have a strong background in change and problem management, we encourage you to apply....
Lead process optimization specialist we are seeking a highly skilled professional to manage the design, execution, and continuous improvement of our change management, release management, and problem management processes. this role will ensure minimal disruption to our it services while enabling rapid delivery of changes and releases. responsibilities: - change management: - organize and lead cab meetings, facilitating discussions on proposed changes. - develop and implement change management processes. - oversee the lifecycle of all changes, ensuring risk assessment, impact analysis, and documentation. - monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the change management process. - problem management: - develop the problem management process, focusing on identifying causes of it incidents. - coordinate problem investigations, collaborating with technical teams to identify and document causes. - track problem resolutions, ensuring closure and preventing recurrence of incidents. - identify potential problems and implement preventative measures. - monitor problem success and insights to improve the effectiveness of the problem management process. the essentials: - bachelor's degree in engineering or related field. the preferred: - experience in change, release, and problem management. - itil certification. - familiarity with agile methodologies (safe and scrum). - openness to new technologies and process improvements. what we offer: our benefits package includes comprehensive mindfulness programs, vo...
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