**analista de calidad y formaciÓn en portuguÉs** **¿quÉ requerimos de tu talento?** - dominio de portugués avanzado. - dominio de excel básico. - técnico o tecnólogo concluido o mínimo 4 semestre de una carrera universitaria. - mínimo un año de experiência en formación o calidad en un contact center. - actitud profesional positiva. - debe vivir en colombia. - tener buena redacción, ortografía y puntuación. **responsabilidades**: - detectar problemas en cuanto a calidad de atención, información, cumplimento de procedimientos y, en general, temas operativos, a través de monitoreos, para implementar planes de acción de forma continua, enfocados a mejorar los hallazgos detectados. - determinar las necesidades y desarrollar las actividades de capacitación para garantizar los estándares de calidad definidos, el cumplimiento de los requerimientos del cliente y la adecuada gestión de los usuarios finales, desarrollando las habilidades y las competencias de los agentes. - velar por la calidad de la campaña, propendiendo por mantener los indicadores acordados con el cliente y esperados por la compañía, con un plan de formación adecuado para el excelente desempeño de los agentes. - realizar informes de la gestión realizada en las áreas de calidad y formación, así como de la evolución de los agentes, actividades propuestas, cobertura e impacto. **beneficios y ventajas**: - ** salario total de hasta $2,750,000, entre el que se incluye salario básico y un salario variable de hasta el 25% según cumplimiento de indicadores. el salario fijo mensual es de $2,200,000.**: - cap...
**asesor de servicio al cliente - inglÉs y francÉs** **¿quÉ requerimos de tu talento?** - mayor de 18 años y diploma de bachiller. - mínimo seis meses de experiência en contact center. - disponibilidad de cinco días a la semana con turnos rotativos 24x7, con dos días de descanso a la semana. - debe vivir en la ciudad de bogotá. - dominio de idiomas inglés y francés (mínimo un b2 o superior, en listening). excelentes habilidades de escucha. - internet de alta velocidad con un mínimo de 15 mbps de velocidad de descarga con conexión de cable (no wifi). - manejar herramientas informáticas con velocidad y precisión. - tener buena ortografía y puntuación, tanto en el idioma inglés como en francés. - debe contar con un espacio de trabajo tranquilo y seguro. **responsabilidades**: - prestar el servicio de atención a los consumidores finales, en forma oportuna y efectiva, a través de los medios de comunicación suministrados, entre los que se encuentra la telefonía. - prestar el servicio de atención a los usuarios, entregando información y/o soluciones, así como registrar la información de los servicios prestados, de acuerdo con los lineamientos y protocolos explicados. - cumplir con los requerimientos y resultados mínimos exigidos en cada uno de los procesos de entrenamiento realizados. - cumplir con los estándares y métricas de servicio establecidas para cada uno de los clientes y para cada una de las correspondientes líneas de negocio. **beneficios y ventajas**: - ** salario total de hasta $3,063,000, entre el que se incluye salario básico y un salario variable de...
Regional stability monitoring specialist sanofi bogota, d.c., capital district, colombia get ai-powered advice on this job and more exclusive features. job title: regional stability monitoring specialist location: bogota % of travel expected: as per business needs job type: permanent about the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities prepare data for analysis by using suitable statistical tools provide training on good documentation practices and asso...
**inglÉs y francÉs - servicio al cliente - remoto** **responsabilidades**: - prestar el servicio de atención a los consumidores finales, en forma oportuna y efectiva, a través de los medios de comunicación suministrados, entre los que se encuentra la telefonía. - prestar el servicio de atención a los usuarios, entregando información y/o soluciones, así como registrar la información de los servicios prestados, de acuerdo con los lineamientos y protocolos explicados. - cumplir con los requerimientos y resultados mínimos exigidos en cada uno de los procesos de entrenamiento realizados. - cumplir con los estándares y métricas de servicio establecidas para cada uno de los clientes y para cada una de las correspondientes líneas de negocio. **requisitos mÍnimos**: - mayor de 18 años y diploma de bachiller. - mínimo seis meses de experiência en contact center. - disponibilidad de cinco días a la semana con turnos rotativos 24x7, con dos días de descanso a la semana. - dominio de idiomas inglés y francés (mínimo un b2 o superior, en listening). excelentes habilidades de escucha. - internet de alta velocidad con un mínimo de 15 mbps de velocidad de descarga con conexión de cable (no wifi). - manejar herramientas informáticas con velocidad y precisión. - tener buena ortografía y puntuación, tanto en el idioma inglés como en francés. - debe contar con un espacio de trabajo tranquilo y seguro. **beneficios y ventajas**: - ** salario total de hasta $3,063,000, entre el que se incluye salario básico y un salario variable de hasta el 25% según cumplimiento de indicadores. e...
**inglÉs - servicio al cliente - desde casa** **responsabilidades**: - prestar el servicio de atención a los consumidores finales, en forma oportuna y efectiva, a través de los medios de comunicación suministrados, entre los que se encuentra la telefonía. - prestar el servicio de atención a los usuarios, entregando información y/o soluciones, así como registrar la información de los servicios prestados, de acuerdo con los lineamientos y protocolos explicados. - cumplir con los requerimientos y resultados mínimos exigidos en cada uno de los procesos de entrenamiento realizados. - cumplir con los estándares y métricas de servicio establecidas para cada uno de los clientes y para cada una de las correspondientes líneas de negocio. **requisitos mÍnimos**: - mayor de 18 años y diploma de bachillerato. - mínimo seis meses de experiência en contact center. - disponibilidad de cinco días a la semana con turnos rotativos 24x7, con dos días de descanso a la semana. - debe vivir en colombia. - idioma inglés (mínimo un b2 o superior, en listening). excelentes habilidades de escucha. - internet de alta velocidad con un mínimo de 15 mbps de velocidad de descarga con conexión de cable (no wifi). - manejar herramientas informáticas con velocidad y precisión. - tener buena ortografía y puntuación en el idioma inglés. - debe contar con un espacio de trabajo tranquilo y seguro. **beneficios y ventajas**: - ** salario total de hasta $2,332,000, entre el que se incluye salario básico y un salario variable de hasta el 25%, según cumplimiento de indicadores. el salario básico men...
Talent pool: regional quality documentation analystlocation: bogotajob type: permanentabout the jobour team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s; services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s; teams by acting as a crucial link between our r&d; and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: execute administration and governance related tasks:identify opportunities for format improvement: format monitoring for alignment with local strategyidentify opportunities for process improvement: interaction with local doc governance team, and support to doc strategiesunderstand the applicability of the documents and stakeholders, challenge...
Job title: regional stability monitoring specialist location: bogota % of travel expected: as per business needs job type: permanent about the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: prepare data for analysis by using suitable statistical tools provide training on good documentation practices and associated rules that must be applied when managing reports for stability management about you experience: 2-4 years of experience in pharmaceutical (human or animal), quality control, qual...
Talent pool: regional quality documentation analyst location: bogota job type: permanent about the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: execute administration and governance related tasks: identify opportunities for format improvement: format monitoring for alignment with local strategy identify opportunities for process improvement: interaction with local doc governance team, and support to doc strategies understand the applicability of the documents and stakeholders, challenge ...
Company description talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient. we believe that only a human-oriented practice of technology will make the new digital age an era of progress for all. together let's commit! job description we are looking for a talented sre engineer & security software administrator to manage and enhance our client's in-house security solutions, including oauth 2.0, token services, and public key manager. this role is based in our malaga office and offers an exciting opportunity to work with a global division dedicated to serving complex and sophisticated corporate and institutional clients. join us in contributing to a proactive risk culture and advancing equal opportunities for all. how would be your day to day? you will ...
Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology, and data, we enable them to be more efficient and resilient. we believe that only a human-oriented practice of technology will make the new digital age an era of progress for all. together let's commit! job description what will you be doing? for one of our clients, the biggest bank in spain, we are looking for a back engineer to join the client's team that is working on a real-time event processing platform. your job will be to provide an event framework with architecture based on kafka and kafka streams to process streaming data, allowing the bank a global view in real time and triggering automations or alerts if necessary. these will be your main tasks: development of applications and components. development and deployment of services. unit testing. d...
Talan bogota, d.c., capital district, colombia backend engineer for business telemetry 6 days ago be among the first 25 applicants talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600m€. we offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities: consulting in management and innovation: supporting business, managerial, cultural, and technological transformations. data & technology to implement major transformation projects. cloud & application services to build or integrate software solutions. service centers of excellence to support the latter through technology, innovation, agility, sustainability of skills and cost optimization. talan accelerates its clients' transformation through innovation and technology. by understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient. job description what will you be doing? for one of our clients, the biggest bank in spain, we are looking for a backend engineer to join the client's team that is working on a real-time event processing platform. your job will be to provide an event framework with architecture based on kafka and kafka streams to process streaming data, allowing the bank a global view in real time and triggering automations or alerts if necessary. main tasks: development of applications and components. development and deployment of services. unit testing. debugging and bug fixing. conti...
Regional stability monitoring senior specialist page is loaded regional stability monitoring senior specialist apply locations bogota time type full time posted on posted 3 days ago time left to apply end date: july 7, 2025 (22 days left to apply) job requisition id r2803447 job title: regional stability monitoring specialist location: bogota % of travel expected: as per business needs job type: permanent about the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: prepare data for analysis by...
Expert - product complaints job title : expert of products complaints location: bogotá, colombia about the job the purpose of this role is to: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. main responsibilities: handle product technical complaints and field alerts for medical devices, pharmaceutical products, biologics, and combination products, ensuring compliance with regulatory standards. manage the entire process of handling product technical complaints and field alerts from receipt to closure. collaborate with internal and external manufacturing sites, customer service, medical information, pharmacovigilance, sales associates, regulatory, commercial operations, legal, and risk management departments. evaluate complaints for severity and risk, ensuring timely review and processing. prioritize and enter complaints into the global database, monitoring complaint activity for assigned manufacturing sites. produce monthly reports for manufacturing sites on complaint activity and support during audits and regulatory inspections. participate in ad-hoc teams for product-specific complaint issues and provide feedback on complaint investigations. identify and implement continuous improvem...
About the job our team: sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions. as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health. the global m&s services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s teams by acting as a crucial link between our r&d and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines. main responsibilities: execute administration and governance related tasks:identify opportunities for format improvement: format monitoring for alignment with local strategyidentify opportunities for process improvement: interaction with local doc governance team, and support to doc strategiesunderstand the applicability of the documents and stakeholders, challenge the stakeholders, review stakeholder list & manage list for review and distribution with a f...
Regional stability monitoring senior specialist page is loadedregional stability monitoring senior specialistapply locations bogota time type full time posted on posted 3 days ago time left to apply end date: july 7, 2025 (22 days left to apply) job requisition id r2803447job title: regional stability monitoring specialistlocation: bogota% of travel expected: as per business needsjob type: permanentabout the jobour team:sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. from prevention to treatment, sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions.as a company with a global vision of drug development and a highly regarded corporate culture, sanofi is recognized as one of the best pharmaceutical companies in the world and is pioneering the application of artificial intelligence (ai) with strong commitment to develop advanced data standards to increase reusability & interoperability and thus accelerate impact on global health.the global m&s; services acts as a cornerstone to this effort. our team is responsible for delivering and supporting global m&s; teams by acting as a crucial link between our r&d; and manufacturing facilities, playing a vital role in securing the present portfolio and delivering future launches of high-quality and innovative drugs and vaccines.main responsibilities:prepare data for analysis by using s...
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