Specialist sls afr location: gsc bog support with quotes creation and submission for afr product and validation of performance reports based on the status of the quotes and related to the operation. key responsibilities: * receive quote request * review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * follow up the quote status until get a customer decision. target to provide quote to customer within next 2 hours of initial request. * receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * generate a weekly performance report for afr based on kpi analysis and hit rate defined. this report also covers business performance. * generate a monthly status and performance report for afr based on quotes status, project highlights and priorities along with monthly hit rate analysis. * find improvements and efficiencies and discuss open topics and issues. skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * at least 1 years in logistcs process * good level of ms excel and other ms office tools. * good communication in english (verbal and written). * customer service and communication skills. * teamwork and autonomy relevant information: · type of contract: indefinite - directly with dhl colombia....
Title: trainer afr location: gsc bog as an expert with business support service line at dhl global forwarding freight (dgff) global service center (gsc), you will be responsible for driving and delivering trainings for air products. you will be responsible for supporting our country training teams in terms of addressing to all training, administrative tasks within the timelines and quality parameters in line with overall business objectives and needs, and dhl group guidelines. key responsibilities: · understand customer and key stakeholder’s interests and concerns. advise station operators and other key stakeholders on tms (transport management system) · act as a key contact with internal users who have technical and administrative issues or clarifications with regards to tms · maintain, drive, supervise and implement robust standards, systems, and processes in terms of training delivery and administration support · convince other subject matter experts in training to accept new concepts, practices, and approaches · chase owners or actions, escalates when required, ability to push-back in a documented way · change management: lead training initiatives to support operational and organizational changes, ensuring smooth transition & minimal disruption to operations. educate staff on new policies, procedures, and technologies, fostering a culture of adaptability and continuous improvement · report issues to senior stakeholders · collaborate / communicate with learning and development team, operations and hiring teams · may cooperate with and coordinate 3rd parties e.g., externa...
Specialist sls afr location: gsc bog support with quotes creation and submission for afr product and validation of performance reports based on the status of the quotes and related to the operation. key responsibilities: * receive quote request * review that all information provided by customer is clear and complete to start the process, otherwise contact via email in order to get clarification of the case. * follow up the quote status until get a customer decision. target to provide quote to customer within next 2 hours of initial request. * receive new rate request on email and review the request then enter the correspondent information to the system upon receipt. * generate a weekly performance report for afr based on kpi analysis and hit rate defined. this report also covers business performance. * generate a monthly status and performance report for afr based on quotes status, project highlights and priorities along with monthly hit rate analysis. * find improvements and efficiencies and discuss open topics and issues. skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * at least 1 years in logistcs process * good level of ms excel and other ms office tools. * good communication in english (verbal and written). * customer service and communication skills. * teamwork and autonomy relevant information: · type of contract: indefinite - directly with dhl colombia....
Join our team! – specialist sales – sales development representative (afr/ofr) location: gsc bogotá are you passionate about building relationships, understanding customer needs, and being part of a team that drives meaningful impact? we’re looking for a dynamic sales development representative to join our growing team at gsc bogotá. in this role, you won’t just be generating leads—you’ll be creating connections and opening doors to lasting business partnerships. your work will directly support our mission to deliver excellence and innovation in the freight forwarding industry. this is your opportunity to grow in a collaborative, international environment where your ideas matter, your contributions are recognized, and your career can thrive. what you’ll do * identify and validate potential sales opportunities by reviewing active company leads and engaging with customers through calls and emails. * support the quoting process by coordinating quote creation, submission, and tracking win/loss status. * for successful leads, create opportunities in sales360 and initiate the sales journey. * collaborate with the master data management (mdm) team to ensure all stakeholders have up-to-date and accurate information. * provide outstanding service by responding to customer inquiries, managing expectations, and offering tailored solutions. * build long-term relationships by understanding client needs and becoming a trusted advisor. what we’re looking for * a degree in administration, international business, finance, or a related field. * 3–5 years of experience, ideally in tele-sales ...
Nos encontramos en la búsqueda del mejor talento para realizar sus prácticas en la compañía que mueve el mundo. buscamos estudiantes de aprendiz técnico o tecnólogo en comercio exterior o negocios internacionales o afines, que estén interesados en hacer sus prácticas en el área de maritimo, con ganas de aprender, afrontar nuevos retos y hacer parte de este gran equipo. que te encuentres estudiando aprendiz técnico o tecnólogo en comercio exterior o negocios internacionales postúlate si: • no has tenido contrato de aprendizaje antes.? • tú universidad y programa tienen convenio sena.? • cuentas con el aval para iniciar tus prácticas ya mismo. en dhl global forwarding, las personas son lo más importante. por eso nuestro objetivo es conectar personas, mejorando sus vidas, atrayendo y reteniendo el mejor talento alrededor del mundo, siendo un empleador que ofrece igualdad de oportunidades. evaluamos a los solicitantes calificados sin tener en cuenta la raza, el color, la religión, el sexo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad y otras características protegidas por la ley. ¿por quÉ hacer parte del equipo dhl? en dhl, serás parte de un equipo sólido que respeta a sus empleados, la sociedad y el medio ambiente. interactuarás con personas de todo el mundo y tendrás la oportunidad de experimentar el espíritu internacional único de dhl. ofrecemos beneficios y programas para ayudarte a administrar tu tiempo en el trabajo y fuera de él para lograr un equilibrio saludable entre el trabajo y la vida personal. ofrecemos planes de compensación,...
Title: specialist sls (ofr) location: gsc bog support with spot quotes, monthly status and performance reports for ofr related to the operation. key responsibilities: · receive quote request · review that all information provided by the customer is clear and complete or ask for it when need it · follow up on the quote status until getting a customer decision taking into account the tat of the scope · generate performance reports weekly/monthly based on the kpis, hit rate and information that the bp needs to receive · find improvements and efficiencies and discuss open topics and issues. · training the team members when need it to support as back up – also learn about other scopes within ofr and the rest of the sales service line skills / requirements: * professionals/students in industrial engineering, business administration, international business or similar occupations. * good level of ms excel and other ms office tools. * high level of english (dialogue, writing, listening). * customer service and communication skills. * teamwork and autonomy relevant information: · type of contract: indefinite - directly with dhl colombia....
In this role you will support different finance processes: vendor management & payable, invoicing, employee payable, p&l & schedule, compliance & taxation and others additionally work on reports related to vendor management and accounts payable, invoicing, accounts payable to employees, profit and loss, and other related control reports. key responsibilities: • to check & validate of the vendor agreements as & when required: related to pricing, notice period, credit period, agreement period etc. • verification of capex and opex invoice with p.o. co-ordinate with admin, it and hr team for sending the invoice to dgf respective team. • payment follow-up with dgf fico as & when required, handled vendor o/s for process the payment on time. • confirm to global the number ftes for billing and the transactional charging. (to be charge). • capitalize and generate new service opportunities through trust-based relationship and customer centric approach ensuring the development of the gsc finance service line. • confirm billing with each bp for accept the charges. • send taxes certification to dgf fico. • checking of expense invoice: verifying the invoice pricing with the agreement, checking the tax component, expense allocation. • check reimbursement through oa system and approve/disagree accordingly. • support the annual preparation of the budget. • upload information in crest platform (sap). • sent information with global for the cross charges. • reconciliation bs accounts, ic, accruals and taxes. • preparing month provision, with co-ordinate it & admin. • monthly mis schedule updat...
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