At holafly, we strive for excellence in delivering customer-centric experiences. we're seeking a customer experience specialist to join our global team and enhance the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with a deep empathy for customers. you'll be responsible for managing and continuously improving the post-purchase customer experience. - monitor and respond to customer reviews on external platforms. - investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. - build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. - collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. what do you need to succeed? - bachelor's degree in a related field. - 1-2 years of experience in customer experience, customer support, qa, or a similar role. - fluent in english (spoken and written); additional languages are a plus. - a proactive, analytical, and organized profile. benefits of joining our team include: - 20 paid time off days (pto). - education bonus to support your growth and learning. - opportunities for professional development and career progression....
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable las siguientes lenguas: - ingles la posición es presencial hibrida el rango salarial es da convenir dependiendo de tu experiência mas incentivos. ¿cómo será tu día a día? - atención y gestion de calidad en el servicio al cliente - seguimiento de protocolos internos - atención con proveedores - resolución de incidencias - reporte de datos ¿qué esperamos de tí? - experiência mínima de 6 meses dentro del sector atención y servicio al cliente. - una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. - nível de ingles b1- se hace prueba en entrevista - disponibilidad de turnos rotativos - ubicación en medellín tipo de empleo jornada completa editar descripción del empleo tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes experiência: - atencion al cliente: 1 año (deseable) idioma: - ingles (deseable)...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers across more than 200 worldwide destinations. we are an international team of over 500 people, based all around the world, working to deliver stress-free experiences to millions of travelers. we move fast, stay curious, and build technology that empowers people to stay connected — wherever they go. ✦ about the role we’re looking for an **ai project assistant** to join our team and help us improve and scale our internal ai systems. if you're someone who’s excited about automation, has an eye for detail, and enjoys bridging people and processes, this role is for you. you'll support our ai team in planning, executing, and monitoring projects related to automation and conversational intelligence — helping us shape smarter, more efficient experiences across holafly. ✦ responsibilities * support the ai team in planning, tracking, and executing automation and ai-related projects. * monitor and maintain internal ai systems according to defined protocols (conversation flows, prompts, automated tasks, etc.). * participate in periodic quality audits of the ai to identify errors, gaps, or improvement areas. * document processes, changes, versions, and key decisions tied to ai development. * test new automations and collaborate on their integration into existing tools (e.g., intercom, crm, dashboards). * act as a liaison between ai, product, support, tech, and ops teams to ensure alignment and smooth communication. ...
✦ about us holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 200 worldwide destinations. we are an international team of over 500 people based all around the world working to provide stress-free experiences for millions of travelers. ✦ about the role at holafly, we believe that delivering an exceptional customer experience is at the heart of everything we do. we're looking for a customer experience analyst to join our global team and help us enhance and optimize the post-purchase journey for our users. this role is perfect for someone who combines analytical skills with deep empathy for customers, who’s not only curious about why something happened but also passionate about how to make it better. ✦ responsibilities manage and continuously improve the post-purchase customer experience. monitor and respond to customer reviews, representing holafly’s tone and values on external platforms. investigate customer pain points and analyze feedback sources like nps surveys and reviews to identify patterns and opportunities. build and maintain reports and dashboards using tools like looker or google sheets to track customer sentiment and experience kpis. collaborate with customer support, product, tech, and operations teams to drive customer-centric improvements. use intercom and other tools to manage support tickets and communication workflows. ✦ what do you need to succeed: based in medellín, colombia, or open to working in a hybrid format. 1–2 years of experi...
Holafly is looking for an experienced and driven performance marketing specialist, to lead our paid advertising strategy in this next stage of our growth. this person will own our international paid campaigns across our current channels as well as help us launch new paid channels, and own the management and optimizations of our landing page and other conversion rate optimizations for acquisition. they will be in charge of collaborating with others for new creative and copy, managing and optimizing campaigns across channels, and reporting on results weekly. as the performance marketing specialist, you will report to the cmo and work closely with the rest of the design and marketing team. you should have strong search ad and retargeting experience as well as cro experience. this is the perfect role you're ready to join a high-growth startup. **what we expect from you**: - manage the performance side of digital marketing - paid search, paid social, including the following tools; google ads, fb ads and google analytics. - perform technical implementation of paid social & search ad strategies, analytics, and digital strategy with ongoing campaign & budget management including optimizations. - report on performance weekly while generating insights, calculating kpis, and understanding how metrics affect each other. - build a strategic roadmap and quarterly tactical plans for paid search & social. - strategize around, and work with a designer & copywriter to ideate and create new ad content. - understand, implement and troubleshoot the tracking process. - proactively ...
Requisitos: - 1 año de experiência en ventas - disponibilidad de turnos rotativos - inglés b2 - plus alemán y francés. actividades a realizar: acompañar al cliente en el proceso de venta. vender el producto. brindar una imagen empática y cercana al cliente. ofrecemos: agradable ambiente laboral. condiciones del empleo jornada laboral:tiempo completo tipo de empleo:trabajo fijo salario:cop 1,600,000.00 - 2,600,000.00 mensual cantidad de vacantes:1 requerimientos experiência mínima:no especificado sexo:indistinto...
**about the company**: holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. ✈ we are a young and international team of over 400 people based worldwide! since 2018, we have helped thousands of travelers by providing global internet to more than 170 worldwide destinations. **what are we looking for?** we're looking for a web content editor whose objective will be to maintain content updates and publish them to our website in order to facilitate consistent reading within the platform, modifying formatting properties in wordpress and ensuring content is published in a timely manner. this role will be key to ensuring content for target audiences internationally and improving the overall customer experience. **responsabilities**: - full proficiency in wordpress. this means knowing how to navigate the interface, create new content, tag it according to guidelines, use editing and translation plugins as well as add-ons that are appropriate for your job. - perform content updates within the tms translation management system. - collaborate with content teams to ensure defined content is accurate and formatted appropriately for the website. - collaborate with translation teams to ensure translated content is accurate and formatted appropriately for the website. - ensure consistent formatting across the platform. - format website content and ensure that all links, images and other multimedia elements are properly integrated. **how to add extra points?** - optimization of content for seo by incorporating relevant keywords ...
**about holafly** holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 150 worldwide destinations. we are a young and international team of over 300 people based all around the world working to provide stress - free experiences for all travelers. **about the role** we are looking for an experienced and talented **technical product manager (tpm) **who plays a crucial role in the intersection of technology and business managing the development and implementation of software products or technical solutions. tpm will work closely with engineering teams, stakeholders, and cross-functional partners to ensure product success from conception to launch and beyond. the tpm bridges the gap between business needs and technical capabilities, ensuring that the product meets customer requirements and aligns with the company's strategic goals. this role requires a strong blend of technical expertise, project management skills, and leadership capabilities. **responsibilities**: - develop and execute a product roadmap that is aligned with the company's strategic goals. - collect and prioritize product requirements from various sources, including customers, stakeholders, and market analysis. - create detailed product specifications and user stories for the development team. - work with engineers to design, develop, and implement new features. - oversee the product development lifecycle from ideation to release, ensuring timely delivery and high-quality outpu...
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable alguna de las siguientes lenguas: ingles aleman frances la posición es presencial hibrida el rango salarial esta entre $1.800.000 cop a $2.500.000 cop + bonificaciones de hasta $150 usd ¿cómo será tu día a día? atención y gestion de calidad en el servicio al cliente seguimiento de protocolos internos atención con proveedores resolución de incidencias reporte de datos ¿qué esperamos de tí? experiência mínima de 6 meses dentro del sector atención y servicio al cliente. una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. nível de ingles minimo b1- se hace prueba en entrevista nível de aleman minimo b1- se hace prueba en entrevista nível de frances minimo b1- se hace prueba en entrevista disponibilidad de turnos rotativos ubicación en medellín tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes...
**senior graphic designer** ✦ **about us** holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. since 2018, we’ve been providing peace of mind to travelers around more than 150 worldwide destinations. we are a young and international team of over 300 people based all around the world working to provide stress - free experiences for all travelers**.** ✦ **about the role** are you a design enthusiast with a knack for creating visually captivating designs that resonate with users? do you possess the ability to identify areas for improvement and elevate our user experience to new heights? if so, we invite you to join our dynamic team as our senior graphic designer. in this role, you'll play a pivotal role in shaping the visual identity of our products and services, ensuring that every interaction with our brand is seamless, engaging, and memorable. ✦ **responsibilities** - design and create attractive and effective visual elements, such as logos, illustrations, graphics, banners, printed and digital materials, among others. - collaborate with internal teams and clients to understand and translate their design requirements into creative and visual solutions. - conduct research and testing with users on graphic pieces if required. - generate reports on agent performance and quality trends. - edit and retouch images, photographs, and graphics to optimize their quality and use in print and digital media. - work closely with other departments, such as marketing, human resources, advertising, web development, and sales, ...
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable alguna de las siguientes lenguas: ingles aleman frances la posición es presencial hibrida el rango salarial esta entre $1.800.000 cop a $2.500.000 cop + bonificaciones de hasta $150 usd ¿cómo será tu día a día? atención y gestion de calidad en el servicio al cliente seguimiento de protocolos internos atención con proveedores resolución de incidencias reporte de datos ¿qué esperamos de tí? experiência mínima de 6 meses dentro del sector atención y servicio al cliente. una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. nível de ingles minimo b1- se hace prueba en entrevista nível de aleman minimo b1- se hace prueba en entrevista nível de frances minimo b1- se hace prueba en entrevista disponibilidad de turnos rotativos ubicación en medellín tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes...
**¿quiénes somos?** en thekey host, somos una empresa líder en la gestión de alquiler vacacional en españa, con más de 500 apartamentos turísticos. ofrecemos un enfoque innovador, transformando propiedades en experiências únicas para viajeros. ahora, estamos llevando nuestra experiência internacional a colombia y queremos que formes parte de este emocionante reto. **tu oportunidad** estamos buscando personal comprometido y organizado para apoyar la operación en colombia. si tienes experiência en tareas de gestión y quieres formar parte de una empresa en crecimiento global, esta es tu oportunidad. **tus responsabilidades** - gestión de reservas: supervisar y coordinar las reservas realizadas a través de plataformas como airbnb, booking y otros canales. - redacción de anuncios: crear descripciones atractivas para los apartamentos, asegurando que cada propiedad destaque en las plataformas online. - gestión de precios: actualizar tarifas de acuerdo con la estrategia de precios definida para maximizar la ocupación y los ingresos. - soporte operativo: trabajar en estrecha colaboración con el equipo local para garantizar la correcta gestión de las propiedades y una excelente experiência para los huéspedes **lo que buscamos** - conocimiento o interés en plataformas de alquiler vacacional. - habilidad para redactar textos claros y atractivos. - manejo de herramientas tecnológicas y ofimáticas. - organización, atención a los detalles, proactividad y disposición para trabajar en equipo. **lo que ofrecemos** - salario competitivo, acorde al mercado y tu experiência...
Holafly es una startup del sector travel que ayuda a los viajeros a mantenerse conectados a internet durante su viaje. actualmente estamos en buscando un operadores de servicio al cliente con experiência minimma de 6 meses, contamos con oficinas en valencia, madrid y berlín, y recientemente hemos abierto una oficina en medellín. preferiblemente que el postulante hable alguna de las siguientes lenguas: ingles aleman frances la posición es presencial hibrida el rango salarial esta entre $1.800.000 cop a $2.500.000 cop + bonificaciones de hasta $150 usd ¿cómo será tu día a día? atención y gestion de calidad en el servicio al cliente seguimiento de protocolos internos atención con proveedores resolución de incidencias reporte de datos ¿qué esperamos de tí? experiência mínima de 6 meses dentro del sector atención y servicio al cliente. una persona capaz de tomar iniciativa, organizada y capaz de resolver problemas. con buena actitud y ganas de aprender. nível de ingles minimo b1- se hace prueba en entrevista nível de aleman minimo b1- se hace prueba en entrevista nível de frances minimo b1- se hace prueba en entrevista disponibilidad de turnos rotativos ubicación en medellín tipo de puesto: tiempo completo, freelance salario: $1.800.000 - $2.500.000 al mes...
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