Get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of an assistant manager-system implementation to lead microsoft infrastructure team in a contact centre services environment. the position is responsible to develop overall network it infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. education and essential experience: - bachelor's degree in engineer. - 7 to 8 years overall experience. - has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support. - strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, sla's management, vendor management etc. - should have fair understanding of network basics, additional certifications in voice/ network stream would be beneficiary. - compliance and security related understanding. required skills & experience: - 3-4 years in it infrastructure - english level: b2 to c1 (oral and writing) - at least 4 years of end user applications support experience in a professional services environment. - this is a individual contributor role - strong hands-on experience on the following technologies but...
1 day ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions location: bogota mode: work from office profile summary: igt solutions is looking for an assistant manager-system implementation to lead microsoft infrastructure team in a contact centre services environment. the position is responsible to develop overall network it infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. primary job responsibility: - develop it infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security. - conduct research and make recommendations on products, services, in support of it infrastructure. - set direction and priorities for infrastructure projects, improvements, and other enhancements. - establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of it infrastructure. - negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services. - develop disaster recovery plans and conduct testing to detect faults - ensure information systems and data are secure while maintaining functionality. - promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development. education and essential experience: - 7 to 8 years overall experience. - has to play pivotal role...
Diagonal 25g no. 95a - 85, edi, bogota, colombia, colombia g objective of role the business analyst will work on various technology projects, focusing on digital initiatives. they will be part of the digital technology capability team, responsible for identifying business needs and solutions, emphasizing customer satisfaction, innovation, relationship building, change management, and delivering positive results. the business analyst will facilitate and coordinate communications regarding requirements, specifications, diagrams, data, and process models with project team members. additionally, they will play a key role in application support activities. key responsibilities analyze business challenges, recommend it solutions, develop business processes, determine interface requirements, and resolve issues affecting multiple systems or areas. conduct data analysis for new processes, support business process redesign, gather requirements, and perform fit-gap analysis for software evaluations. translate business requirements into functional specifications, data models, and test cases. develop detailed specifications, use case scenarios, and work with technical analysts to create technical specifications. assist users in developing procedures. qualifications - bachelor's degree, preferably in accounting - cpa designation or equivalent (e.g., cca) required experience minimum 2+ years in business analysis and audit, with strong interpersonal, relationship management, negotiation, problem-solving, and analytical skills. proficiency in business process analysis, data analys...
En igt solutions estamos en búsqueda de agentes call center bilingues para nuestra línea de turismo brindado atención al cliente. ¡te ofrecemos crecimiento dentro de la empresa, estabilidad laboral y un excelente ambiente de trabajo! salario desde 2'700.000 a 3'000.000 + bonificaciones - trabajando desde la oficina (site) todas las prestaciones de ley, firmas contrato a término indefinido, entrenamiento totalmente pago, trabaja solo 5 días a la semana, solo 43 hrs productivas semanales, turnos rotativos. si cuentas con nivel de inglés b2 en adelante, vives en medellín u alrededores, no requerimos experiencia previa, cuentas con disponibilidad de tiempo y tienes muchas ganas de aprender y crecer, ¿qué estas esperando? ¡aplica ya!!...
En igt solutions estamos en busquerda de personas con dominio avanzado del idioma inglés b2 o superior, para desempeñarse como travel associate en una de nuestras líneas relacionadas a turismo y aviación te ofrecemos crecimiento dentro de la empresa salario base 3’000.000 + bonificaciones todas las prestaciones de ley entrenamiento totalmente pago trabaja solo 5 dias a la semana 42 horas productivas semanales, turnos rotativos si cuentas con el nivel de inglés b2 o superior, vive en medellin y tienes disponibilidad de tiempo completo no dudes en aplicar. ¡aplica ya!...
¿hablas inglés y tienes experiencia en bpo o call center? ¡esta es tu oportunidad! en igt solutions, multinacional líder en el sector, estamos buscando agentes bilingües apasionados por el servicio al cliente para unirse a nuestro equipo en medellin y sus alrededores. ¿qué ofrecemos? salario base: $3.000.000 contrato: término indefinido prestaciones de ley completas bonos por desempeño max 400.000 entrenamiento 100% pago (duración: 8 semanas ) transporte nocturno 100% cubierto para turnos antes de las 5:00 a.m y despues de las 10 pm horario : 24/7 rotativos modalidad: presencial ubicados en edificio ciudad del río , diagonal a mercados del río y bancolombia av industriales , cerca a la estación del metro industriales 2 días de descanso rotativos no juntos 📌funciones: servicio al cliente (no ventas ) 📌 requisitos: nivel de inglés b2 o superior con o sin experiencia en bpo o call center vivir en medellin ¡aplica ahora y forma parte de una compañía global con grandes oportunidades de crecimiento!...
En igt solutions estamos en busquerda de personas con dominio avanzado del idioma inglés b2 o superior, para desempeñarse como travel associate en una de nuestras líneas relacionadas a turismo y aviación te ofrecemos crecimiento dentro de la empresa salario base 3’000.000 + bonificaciones todas las prestaciones de ley entrenamiento totalmente pago trabaja solo 5 dias a la semana 42 horas productivas semanales, turnos rotativos si cuentas con el nivel de inglés b2 o superior, vive en medellin y tienes disponibilidad de tiempo completo no dudes en aplicar. ¡aplica ya!...
En igt solutions estamos en busquerda de personas con dominio avanzado del idioma inglés b2 o superior, para desempeñarse como travel associate en una de nuestras líneas relacionadas a turismo y aviación te ofrecemos crecimiento dentro de la empresa salario base 3000.000 + bonificaciones todas las prestaciones de ley entrenamiento totalmente pago trabaja solo 5 dias a la semana 42 horas productivas semanales, turnos rotativos si cuentas con el nivel de inglés b2 o superior, vive en medellin y tienes disponibilidad de tiempo completo no dudes en aplicar. ¡aplica ya!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - años de experiencia...
En igt solutions estamos en búsqueda de agentes call center bilingues para nuestra línea de turismo brindado atención al cliente. ¡te ofrecemos crecimiento dentro de la empresa, estabilidad laboral y un excelente ambiente de trabajo! salario desde 2700.000 a 3000.000 + bonificaciones - trabajando desde la oficina (site) todas las prestaciones de ley, firmas contrato a término indefinido, entrenamiento totalmente pago, trabaja solo 5 días a la semana, solo 43 hrs productivas semanales, turnos rotativos. si cuentas con nivel de inglés b2 en adelante, vives en medellín u alrededores, no requerimos experiencia previa, cuentas con disponibilidad de tiempo y tienes muchas ganas de aprender y crecer, ¿qué estas esperando? ¡aplica ya!!el equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. añade las que te faltan a tu perfil para atraer su atención. - educación mínima: bachillerato / educación media - 1 año de experiencia - edad: entre 18 y 50 años...
Agente bilingüe servicio al cliente - contratacion inmediata en ¿hablas inglés y tienes experiencia en bpo o call center? ¡esta es tu oportunidad! en igt solutions, multinacional líder en el sector, estamos buscando agentes bilingües apasionados por el servicio al cliente para unirse a nuestro equipo en bogotá. prestaciones de ley completas bonos por desempeño entrenamiento 100% pago (duración: 5 semanas aproximadamente) transporte nocturno 100% cubierto para turnos antes de las 5:00 a.m y despues de las 10 pm horario : 24/7 rotativos modalidad: presencial 2 días de descanso rotativos funciones: servicio al cliente (no ventas ) mínimo 6 meses de experiencia en bpo o call center vivir en bogotá ¡aplica ahora y forma parte de una compañía global con grandes oportunidades de crecimiento! valued menos de 1 año #j-18808-ljbffr...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual team leader wfm. the tl plays a crucial role in overseeing the day-to-day operations of the team. this position requires strong leadership skills, a deep understanding of workforce management principles, and the ability to effectively coordinate and optimize staffing resources. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field, with at least 1-3 years in a leadership or supervisory role. • minimum experience as rta: 1 year. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong leadership and team management skills, with the ability to motivate and inspire team members. • excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels. • analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. • ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously. • english level (oral and writing): b2 job responsibilities: • lead and manage a team of workforce management analysts, ensuring their productivity and effectiveness i...
Team leader igt solutions portuguese / spanish keukenexpo bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the team leader igt solutions portuguese / spanish role at keukenexpo team leader igt solutions portuguese / spanish keukenexpo bogota, d.c., capital district, colombia 2 months ago be among the first 25 applicants join to apply for the team leader igt solutions portuguese / spanish role at keukenexpo get ai-powered advice on this job and more exclusive features. about the role the purpose of this role is to manage a team and address process-related issues for the travel agency call center's retention line. responsibilities include team management activities such as process control, voice standards monitoring, performance reporting, value innovation, and escalation resolution. what we offer hybrid working model 42 productive hours per week indefinite term contract directly with the company great work environment growth opportunities within the company salary: 3,400,000 cop requirements knowledge/background in the travel industry sales or retention experience excellent written and verbal communication skills in portuguese and spanish (b2-c1) organized and methodical flexible to work between 12:30 am to 7 pm, sunday to saturday basic computer and database knowledge previous experience as a team leader seniority level not applicable employment type full-time job function education and training industries wholesale #j-18808-ljbffr...
En ¿hablas inglés y tienes experiencia en bpo o call center en ventas ? ¡esta es tu oportunidad! en igt solutions, multinacional líder en el sector, estamos buscando agentes bilingües apasionados por las ventas para unirse a nuestro equipo en bogotá. ¿qué ofrecemos? salario base: $3.000.000 contrato: término indefinido prestaciones de ley completas bonos por desempeño: sin techo joining bonus:1.000.000 ( pago en tres partes ) entrenamiento 100% pago (duración: 3 semanas) horario de entrenamiento: 6:00 am a 2:00 pm aumento salarial según el horario asignado (diurno o nocturno) transporte nocturno 100% cubierto para turnos antes de las 5:00 a.m y despues de las 10:0 pm horario : dentro de una franja horaria de 7 am a 1 am modalidad: presencial ubicación: centro empresarial buró 25, bogotá jornada rotativa :(8.5 horas diarias + descansos) días laborales: lunes a domingo, con 2 días de descanso rotativos entre lunes a jueves funciones: inbound sales de reserva de hoteles . requisitos nivel de inglés b2 o superior mínimo 6 meses de experiencia en ventas en call o presencial vivir en bogotá fecha de ingreso: 9 de junio de 2025 ¡aplica ahora y forma parte de una compañía global con grandes oportunidades de crecimiento! administradores de punto de venta motos y repuestos - 28305 administradores de punto de venta motos y repuestos - 2830...
Job requirement : 6+ months of call center or customer service experience, in a multinational company is an required. good to have experience in front desk/ hotel management / back office/travel industry or personal experience using travel products is preferred (booking , reservation, flights, cars, hotels, cruises, vacation packages) is an advantage ; position : inbound - sales (hotel & casinos) experience : minimum 6 months in sales (call center or in-person sales) salary : cop 3.000.000 english level : b2 shifts between : rotational shift 24*7 days off :2 rotating days off between monday and thursday account type : inbound hotel reservation sales about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including reservations and sales, customer service, irops management, baggage helpdesk, crew helpdesk, chatbots, robotic process automation, travel analytics and social media services. igt solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, ge...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions team lead - talent aquisition group at igt solutions real time analyst (rta-wfm) bogota, columbia 24*7 wfo location: bogota description of the role: • the real-time analyst plays a vital role in the workforce management (wfm) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. candidate´s qualifications and knowledge: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • english level b2 (oral and writing). • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities as an rta: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportuniti...
Diagonal 25g no. 95a - 85, edi, bogota, colombia, colombia g objective of role the business analyst will work on various technology projects and initiatives, focusing on digital projects. they will be part of the digital technology capability team, responsible for identifying business needs and proposing solutions, with an emphasis on customer satisfaction, innovation, relationship building, change management, and achieving positive results. the business analyst will facilitate and coordinate communications regarding high-level and detailed requirements, specifications, diagrams, data, and process models with project team members. they will also play a key role in application support activities. key responsibilities analyze business challenges and recommend it solutions, develop current and future business processes, define interface requirements, and resolve issues affecting business processes across multiple systems. conduct data analysis for new processes, support business process redesign, and facilitate requirements gathering. perform fit-gap analysis for software evaluations. translate business requirements into functional specifications, data models, and test cases. develop detailed specifications and use case scenarios. collaborate with technical analysts to develop technical specifications and assist users in developing procedures. qualifications bachelor's degree, preferably in accounting cpa or equivalent (e.g., cca) required experience at least 2 years of experience. strong interpersonal, relationship management, negotiation, analytical, and problem-solving skil...
Keukenexpo bogota, d.c., capital district, colombia keukenexpo bogota, d.c., capital district, colombia 1 week ago be among the first 25 applicants en igt solutions estamos en la búsqueda de personas con dominio de los idiomas inglés b2 y portugués para desempeñarse como travel associate en una de nuestras líneas enfocadas en hotelería y turismo. ofrecemos oportunidades de crecimiento dentro de la empresa salario base de $3.600.000 cop + bonificaciones todas las prestaciones de ley entrenamiento totalmente pago jornada laboral de 5 días a la semana (42 horas semanales) turnos rotativos requisitos nivel de inglés y portugués b2 (avanzado) trilingue residencia en bogotá disponibilidad de tiempo completo documentacion al dia no se requiere experiencia si cuentas con el nivel de inglés b2 y portugués b2 , vives en bogotá y tienes disponibilidad de tiempo completo no dudes en aplicar ¡contratación inmediata! ¡aplica ya! seniority level seniority level entry level employment type employment type full-time job function job function other industries wholesale referrals increase your chances of interviewing at keukenexpo by 2x get notified about new customer service representative jobs in bogota, d.c., capital district, colombia . bogota, d.c., capital district, colombia 3 weeks ago bogota, d.c., capital district, colombia 8 hours ago customer service agent (bogota, colombia remote) bogota, d.c., capital district, colombia 1 week ago bogota, d.c., capital district, colombia 1 week ago bogota, d.c., capital district, colom...
Job requirement : 6+ months of call center or customer service experience, in a multinational company is an required. good to have experience in front desk/ hotel management / back office/travel industry or personal experience using travel products is preferred (booking , reservation, flights, cars, hotels, cruises, vacation packages) is an advantage ; position : customer service (hotel rentals) bonus : performance bonus up to 350,000 experience : minimum 6 months in call center or customer service experience shifts : rotational 24/7 salary : cop 3.000.000 english level : b2 shifts between : rotational 24*7 days off :2 rotating days off between monday and thursday account type : hotel rental services work from office about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including reservations and sales, customer service, irops management, baggage helpdesk, crew helpdesk, chatbots, robotic process automation, travel analytics and social media services. igt solutions provides equal employment opportunities to all individuals based on jobrelated q...
Direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of team leader , will be responsible for a team managing client kpis and agent development. requirements to apply: • graduate professional in business administration or related professions. • high english level (b2). • tl of 6-months exp. job responsibilities: • manage team of 15 - 20 agents. • managing service levels of the team - production // quality // shrinkage // attrition // csat & asat. • ensuring that the team or lob assigned to you is functioning as per the client's specifications and all the members of the team are performing as per the standards. • conduct one-on-one with agents and coaching/feedback sessions. • floor support and handling escalations. • use analytical skills to identify process gaps and recommendations for improvement. we offer: indefinite term contract + benefits according to law. professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo. about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt ...
Quality analyst trilingue english b2 portuguese b2 required experiencie bpo keukenexpo bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the quality analyst trilingue english b2 portuguese b2 required experiencie bpo role at keukenexpo quality analyst trilingue english b2 portuguese b2 required experiencie bpo keukenexpo bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the quality analyst trilingue english b2 portuguese b2 required experiencie bpo role at keukenexpo get ai-powered advice on this job and more exclusive features. join igt solutions – take your career to the next level! are you passionate about quality, customer service, and speak three languages? this is your chance to be part of a fast-growing global leader in the bpo and telecommunications sector – now expanding in colombia! at igt solutions , we’re looking for a dedicated and detail-oriented trilingual quality analyst to help us exceed both client expectations and internal quality standards. if you're ready for a new challenge in an international company, we want to meet you! what we offer permanent contract from day one. base salary: $3,600,000 cop. biweekly payments – always on time. immediate hiring. career growth opportunities – we invest in your professional development. clear career path to leadership roles. all legal benefits. work from office (wfo) model with 2 days off per week. an inclusive, diverse, and collaborative work environment. requirements bachelor’s ...
2 days ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. • to have experience as analyst 1+ year is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • prov...
Bilingual toursim agent *medellin onsite* - performance bonuses up to 1'100.000 - base salary 2'700.000. after 5 months, the base salary increase up to 3'000.000. - paid training - long term contract - 2 days off - great work environment! apply now! whatsapp 3197372290 tipo de puesto: tiempo completo sueldo: $2.700.000 - $3.000.000 al mes pregunta(s) de postulación: - ¿tiene experiência en call center minimo 6 meses en una misma empresa ? idioma: - inglés (obligatorio)...
En igt solutions estamos en busquerda de personas con dominio avanzado del idioma inglés b2 o superior, para desempeñarse como travel associate en una de nuestras líneas relacionadas a turismo y aviación te ofrecemos crecimiento dentro de la empresa salario base 3’000.000 + bonificaciones todas las prestaciones de ley entrenamiento totalmente pago trabaja solo 5 dias a la semana 42 horas productivas semanales, turnos rotativos si cuentas con el nivel de inglés b2 o superior, vive en medellin y tienes disponibilidad de tiempo completo no dudes en aplicar. ¡aplica ya!...
Objective of role the business analyst will be working on a variety of technology projects and initiatives, with a focus on digital projects. the business analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer satisfaction, innovation, relationship building, change management and driving positive results. facilitate and coordinate communications of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team members. the it business analyst will also play a key role in the application support activities. oversees audit team's daily activities. evaluates the effectiveness of the internal controls in addressing the risks to which our business and operations are exposed. develops, plans, and evaluates internal audit programs for sp global's accounting and statistical records. performs complex audit tasks and prepares reports with the findings. reviews audit workpapers and evidence supporting audit conclusions. key responsibilities analyze/understand business challenges and recommend appropriate it solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. analyze/understand all data and information required for new business processes. provide business process redesign analysis to support business changes and technology opport...
Objective of role the business analyst will be working on a variety of technology projects and initiatives, with a focus on digital projects. the business analyst will be acting as a member of the digital technology capability team and would be responsible for identifying business needs and determining solutions while maintaining a focus on customer satisfaction, innovation, relationship building, change management and driving positive results. facilitate and coordinate communications of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team members. the it business analyst will also play a key role in the application support activities. oversees audit team's daily activities. evaluates the effectiveness of the internal controls in addressing the risks to which our business and operations are exposed. develops, plans, and evaluates internal audit programs for sp global's accounting and statistical records. performs complex audit tasks and prepares reports with the findings. reviews audit workpapers and evidence supporting audit conclusions. key responsibilities analyze/understand business challenges and recommend appropriate it solutions and services, develop current and future business processes, determine interface requirements, and resolve any issues that cross multiple systems or areas which may affect the business process. analyze/understand all data and information required for new business processes. provide business process redesign analysis to support business changes and technology opport...
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