TELECOM OPERATIONS MANAGER

Customer success champions (boots on the ground bog). responsible for identifying on the ground issues agents at the pso (partner support operations) are facing and coordinating the resolution with the customer success enablers (l2) teams promoting the continuous improvement of productivity, service quality and customer satisfaction. identify the technical issue at pso and provide instant technical help (basic desktop/thin client troubleshooting of clearing up resources & session re-initiation) provide additional knowledge of the issues to make user understand for self-resolution next time the issue is encountered make pso agents aware of the self-help (info manager) solutions available understand the issue faced, identify potential causes and route the issue to customer success enablers (l2) coordinate with onshore & offshore teams (business & technical teams) from client side as per governance set on issues identified, fixes (1.) 1. ensure retention of team members is within the agreed norms. 2. to lead, motivate and develop teams so that they are motivated to meet new challenges. (2.) 1. to ensure complete adherence to attendance/login hours/unsched leave for his span/ 2. to ensure full deployment of performance management processes like monitoring, coaching, one to one, etc/ 3. to have regular reviews with team leaders4. to maximize profitability & ensuring quality standards (3.) 1. to formulate the key result areas of the team leaders & team members 2. conduct appraisals and feedback sessions with team leaders/fts and agents at regular intervals 3. performance & sla ma...

BILINGUAL SALES DEVELOPMENT REPRESENTATIVE (AXS30)

About us we are a leading provider of innovative data solutions and enterprise resource planning (erp) systems, helping businesses streamline operations and drive growth. our team is expanding, and we're looking for a talented bilingual sales development representative to join our dynamic sales team in colombia. role overview as a bilingual sdr, you'll identify and nurture potential sales opportunities for our data products and erp solutions, working closely with sales and marketing teams to generate qualified leads and build a strong sales pipeline. key responsibilities - generate new business opportunities through outbound prospecting (calls, social selling) - qualify inbound leads according to our ideal customer profile - research target accounts and identify key decision-makers - engage prospects in meaningful conversations about their business needs - articulate the value proposition of our data products and erp solutions - schedule meetings between qualified prospects and account executives - maintain accurate records in our crm system - meet or exceed monthly/quarterly activity and pipeline generation targets requirements - fluency in english and spanish (written and verbal) - bachelor's degree in business, marketing, or related field - 1-3 years of experience in sales development, preferably in b2b technology - understanding of data products, erp systems, or enterprise software - experience with crm platforms (salesforce, hubspot, etc.) preferred qualifications - experience in technology or saas sales - prior experience in consultative selling - familiarit...

TELECOM OPERATIONS MANAGER - VQ514

Job description: customer success champions (boots on the ground bog) identify on-ground issues faced by agents at partner support operations (pso) and coordinate resolutions with customer success enablers (l2) teams to enhance productivity, service quality, and customer satisfaction. provide instant technical assistance for basic desktop/thin client troubleshooting, session re-initiation, and clearing up resources. maintain knowledge of issues to facilitate user self-resolution in future occurrences. educate pso agents about available self-help solutions through info manager. routinely communicate with onshore and offshore teams (business and technical) from client-side to address identified issues, implement fixes, and adhere to governance policies. manage team member retention within agreed-upon norms. lead, motivate, and develop teams to meet new challenges. ensure complete adherence to attendance, login hours, and unscheduled leave policies. implement performance management processes like monitoring, coaching, one-on-one reviews, and more. foster regular reviews with team leaders to ensure team performance aligns with company objectives. promote profitability and maintain quality standards. establish key result areas for team leaders and team members. conduct appraisals and feedback sessions with team leaders, full-time employees, and agents at regular intervals. maintain performance and sla management, ensuring high customer satisfaction feedback from both internal and external clients. demonstrate customer-centric approach by focusing on customers' ne...

BILINGUAL SALES DEVELOPMENT REPRESENTATIVE (SDR)

Remote

About us we are a leading provider of innovative data solutions and enterprise resource planning (erp) systems that help businesses streamline operations and drive growth. our team is expanding, and we're looking for a talented bilingual sales development representative to join our dynamic sales team in colombia. role overview as a bilingual sdr, you'll be responsible for identifying and nurturing potential sales opportunities for our data products and erp solutions. you'll work closely with our sales and marketing teams to generate qualified leads and build a strong sales pipeline. key responsibilities generate new business opportunities through outbound prospecting (calls, emails, social selling) qualify inbound leads according to our ideal customer profile research target accounts and identify key decision-makers engage prospects in meaningful conversations about their business needs articulate the value proposition of our data products and erp solutions schedule meetings between qualified prospects and account executives maintain accurate records in our crm system meet or exceed monthly/quarterly activity and pipeline generation targets collaborate with marketing on lead generation campaigns stay informed about industry trends, competitors, and product updates requirements fluency in english and spanish (written and verbal) bachelor's degree in business, marketing, or related field 1-3 years of experience in sales development, preferably in b2b technology understanding of data products, erp systems, or enterprise software experience with crm platforms (salesforce, hubsp...