Job title remote service engineer job description the purpose of the remote service engineer is to receive, understand, route, and handle customer technical requests such as product or service malfunctions. these requests or incidents can be received via multiple contact channels, which include the creation of cases or work orders, parts requests, and communicating status and providing solutions to enable remote resolution or diagnosis before dispatch to allow for first visit resolution. your role: - provides advanced first-line remote technical support to customers, communicates solutions or actions, in accordance with regulatory guidelines. - receives and registers requests or problems from all media channels. - accurately documents service records, including diagnostics, resolution, test procedures, and case status using the service management system. - owns the customer’s case, ensuring the correct knowledge and diagnostics are captured for first-time resolution when the field engineer attends the site. - acts as escalation initiator on customer service escalations, providing clear escalation descriptions of steps taken for resolution/troubleshooting. - handles complaints (safety and non-safety related) or feedback, following processes to ensure accurate information capture for timely follow-up. you're the right fit if: - experience with incident resolution and ticket management. - experience with ris and pacs. - technical skills on os (windows server 2008-2019). - basic networking understanding (vlan, load balancer, switches). how we work togeth...
Job title customer parts ordering specialist (panama city) job description the parts order desk agent plays a key role in supporting our customers by processing part orders, generating quotes, providing timely updates, and resolving inquiries related to parts and returns. this position ensures accuracy, efficiency, and a high level of service in every customer interaction. the parts order desk agent plays a key role in supporting our customers by processing part orders, generating quotes, providing timely updates, and resolving inquiries related to parts and returns. this position ensures accuracy, efficiency, and a high level of service in every customer interaction. your role: accurately process and manage parts orders in a timely manner using our internal systems. create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates. address return requests and warranty validations according to company policy, collaborating with teams like billing, technical support, and logistics to resolve issues. maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements. deliver exceptional customer service by effectively balancing speed and accuracy. you're the right fit if: high school diploma or equivalent; associate’s or bachelor’s degree preferred. minimum of 1 years of experience in a customer service, logistics, or order management role proficiency in order entry systems and microsoft office tools, with strong attention to detail...
Job title the role of a customer parts ordering specialist plays a crucial part in supporting customers by processing part orders, generating quotes, and providing timely updates on parts and returns. this position is responsible for ensuring accuracy, efficiency, and high-level service in every customer interaction. the specialist works closely with various teams to resolve issues related to returns, warranties, and inventory management. key responsibilities: - - create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates) - address return requests and warranty validations according to company policy, collaborating with billing, technical support, and logistics teams) - maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements) - deliver exceptional customer service by effectively balancing speed and accuracy) requirements: - high school diploma or equivalent; associate's or bachelor's degree preferred) - minimum of 1 years of experience in a customer service, logistics, or order management role) - proficiency in order entry systems and microsoft office tools, with strong attention to detail for accurate work) - effective communication skills in english, with spanish or additional languages being advantageous) - ability to multitask and work under pressure effectively)...
Job title remote service engineer job description the purpose of the remote service engineer is to receive, understand, route, and handle customer technical requests such as product or service malfunctions. these requests or incidents can be received via multiple contact channels, which include the creation of cases or work orders, parts requests, and communicating status and providing solutions to enable remote resolution or diagnosis before dispatch to allow for first visit resolution. your role: provides advanced first-line remote technical support to customers, communicates solutions or actions, in accordance with regulatory guidelines. receives and registers requests or problems from all media channels. accurately documents service records, including diagnostics, resolution, test procedures, and case status using the service management system. owns the customer’s case, ensuring the correct knowledge and diagnostics are captured for first-time resolution when the field engineer attends the site. acts as escalation initiator on customer service escalations, providing clear escalation descriptions of steps taken for resolution/troubleshooting. handles complaints (safety and non-safety related) or feedback, following processes to ensure accurate information capture for timely follow-up. you're the right fit if: experience with incident resolution and ticket management. experience with ris and pacs. technical skills on os (windows server 2008-2019). basic networking understanding (vlan, load balancer, switches). how we work together we believe that we are better together t...
Job title the purpose of this role is to provide advanced first-line remote technical support to customers, receiving and registering requests or problems from various media channels. the successful candidate will accurately document service records, own the customer's case, and act as an escalation initiator on customer service escalations. key responsibilities: - provide remote technical support to customers, communicating solutions or actions in accordance with regulatory guidelines. - receive and register requests or problems from all media channels. - accurately document service records, including diagnostics, resolution, test procedures, and case status using the service management system. - own the customer's case, ensuring the correct knowledge and diagnostics are captured for first-time resolution when the field engineer attends the site. - act as escalation initiator on customer service escalations, providing clear escalation descriptions of steps taken for resolution/troubleshooting. requirements: - experience with incident resolution and ticket management. - technical skills on os (windows server 2008-2019). - basic networking understanding (vlan, load balancer, switches). how we work together we believe that we are better together than apart. field roles are most effectively performed outside of the main facilities, typically at the customers' or suppliers' locations. about philips we are a health technology company committed to ensuring everyone has access to quality healthcare....
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